Skyline Ford - Service Center

Couldn't have expected more New to the area and first time for service at Skyline. Easy to get appointment and Anthony was on it; checked in and my truck taken care of in about New to the area and first time for service at Skyline. Easy to get appointment and Anthony was on it; checked in and my truck taken care of in about 1 hour, Thanks Anthony. I'll be back More

Fast service without appointment I brought my car in for "the works" service about 9 am and Jason, my service advisor, had the car done and out within an hour. I didn't have an appoin I brought my car in for "the works" service about 9 am and Jason, my service advisor, had the car done and out within an hour. I didn't have an appointment and there were already three other cars waiting for oil changes. More

Jason Flanagan helped me for at least 1/2 an hour trying to figure out how to pair my phone to my car...finally got it!!! He was so helpful!!! helped me for at least 1/2 an hour trying to figure out how to pair my phone to my car...finally got it!!! He was so helpful!!! More

Lincoln LS - Heater problem and fans. Katrina was very positive and very helpful. Good service and good communication. I appreciate her kindness and helpfulness. I also appreciate the l Katrina was very positive and very helpful. Good service and good communication. I appreciate her kindness and helpfulness. I also appreciate the loaner car and the quality of the service at Skyline Ford. Bill Distad More

Terrific service Had my new Ford Escape serviced the other day. Service was great from the drop off to the pickup. And Katrina arranged for my cell phone sync up as we Had my new Ford Escape serviced the other day. Service was great from the drop off to the pickup. And Katrina arranged for my cell phone sync up as well. Glad I bought here. More

Service Jennifer Bernard provided excelkent customer service! She should be commended and financially rewarded! You are fortunate to have her on your staff!. Jennifer Bernard provided excelkent customer service! She should be commended and financially rewarded! You are fortunate to have her on your staff!. Everyone at Skyline Ford has been very helpful. We appreciate them. More

OUTSTANDING CUSTOMER SERVICE! Skyline Ford is excellent! I recently went to have a scheduled oil change and 3 days later to buy new tires for my 2012 Ford Fusion. Both times I re Skyline Ford is excellent! I recently went to have a scheduled oil change and 3 days later to buy new tires for my 2012 Ford Fusion. Both times I received outstanding service. Anthony Brown went out of his way to correct my billing for the oil change which ended up being covered by my extended warranty, and making sure I got a reduced price on my 4 new tires. He kept me informed about what was being done on my car as I was in the waiting area and told me how much longer the work was expected to take. His pleasant and knowledgeable attitude is appreciated and reflects the excellence of the employees at Skyline Ford. Also, the receptionist informed me about their rewards program and I was able to start using it immediately, to lower my tire costs even more and earn a $15.00 credit for future service needs. This business represents what is best about Salem...a place that cares about people and does honest work at affordable prices. By the way, they make the BEST cup of coffee...all different flavors, and even a yummy hot chocolate! I'll never go anywhere else and I've lived in Salem all my life. More

fantastic service from Vince in service department Vince along with the rest of the service team did an excellent job getting me in and out quickly and they were very friendly. Will definitely be back Vince along with the rest of the service team did an excellent job getting me in and out quickly and they were very friendly. Will definitely be back More

New Battery from Parts Department Had the battery I needed in stock. I was in and out in ten minutes. Parts Specialist Bob Olin was very helpful and informative. I will continue to Had the battery I needed in stock. I was in and out in ten minutes. Parts Specialist Bob Olin was very helpful and informative. I will continue to purchase my ford parts from Skyline Ford. More

Exceeded my expectations in the area of customer service! My first impression and experience with Skyline Ford on Commercial St in Salem was Vince Gregson. Vince greeted me with a smile and was very whiling My first impression and experience with Skyline Ford on Commercial St in Salem was Vince Gregson. Vince greeted me with a smile and was very whiling to listen to my questions. Once I was finished with my questions, Vince with out hesitation said he knew which employee had the most experience with the main question I had. With in seconds he said follow me. He introduced me to James House. Vince explained to James the main question I had and James listened and provided his answer. James even went right to a computer and printed out several documenting his option. I was very impressed by both Vince and James and decide to have my vehicle repaired at Skyline Ford. My vehicle was not drive able (blown engine) and was in Eugene, so I had it towed to Skyline Ford. From the day it arrived Vince very helpful and kept me updated as needed. The final invoice was $100.00 below what I was quoted which was a pleasant surprise and the work was completed on time. I have driven the vehicle over 1500 miles since I picked it and it runs like new. Great Job Guys!!!! Thank You Cary Drinkwater a very happy customer! More