Skyline Ford - Service Center

Great people, Great Service Katrina and the whole service staff and crew do a great job and have gone the extra "mile" to provide excellent service. Also the shuttle service is f Katrina and the whole service staff and crew do a great job and have gone the extra "mile" to provide excellent service. Also the shuttle service is fast and the drivers awesome! I am a completely satisfied customer for over 35 years! More

Terrible Service I made a service appointment two weeks ahead. I brought my car in at the scheduled time, which was 8am. By 1pm, I had not received an update. I had to I made a service appointment two weeks ahead. I brought my car in at the scheduled time, which was 8am. By 1pm, I had not received an update. I had to call in and was told my car had not even been looked at yet. I asked why I made an appointment and was told by Vince that it was to check the car in, not to have it looked at. I asked to speak to the service manager and he promised to have the car looked at within the hour. By 3:30, he called me and said they couldn't find what was wrong with it. He said,"sometimes these little gremlins are hard to find." You know what else is hard to find at Skyline Ford? Good service. I finally told him I would pick up the car and take it somewhere else. Of course, the car wasn't ready for pick up until almost 5pm. A whole day wasted and $150.00 spent to find out how much this dealer knows how to fail. Also, I left a voice mail for their customer service person and she never called me back. If you have a ford and need work done on it, take it somewhere else... ANYWHERE else. More

Service for System Malfunction The malfunction light was illuminated so took it in to be serviced. Katrina, the service writer, said it may be several hours before they could fix The malfunction light was illuminated so took it in to be serviced. Katrina, the service writer, said it may be several hours before they could fix it. Actually, the car was repaired in about an hour and 45 minutes so managed to be finished several hours early. I am pleased with the end result as the car was fixed in about half the time expected, the service people are pleasant and knowledgeable and the customer waiting area is pleasant and has coffee available. More

Great service; thank you Frank @ service dept. We just came to town recently from out of state and wanted to establish ourselves and our Ford Explorer with a new dealership/service department. Our We just came to town recently from out of state and wanted to establish ourselves and our Ford Explorer with a new dealership/service department. Our first experience was very good. Pleasant clean environment, good people like Frank Trentacosti that we dealt with, were, knowledgeable, friendly and and answered all of our questions. Service to car very satisfactory. I don't want to leave any one out in the service department including the cashier....a big thank you to the entire service team. More

Wonderful customer service Jason was wonderful. I live out of town and was wanting a pre-purchase check for a truck. He fit me in same day and answered all my questions. He to Jason was wonderful. I live out of town and was wanting a pre-purchase check for a truck. He fit me in same day and answered all my questions. He took time with me to show me the details of the truck and explained some of the things to look for and keep up on with diesels. Wish I lived closer so I could use them again More

After sales care sucks Great sales experience with the Keizer location nothing but problems afterwards. Thought we found our go to dealership for years to come but I guess Great sales experience with the Keizer location nothing but problems afterwards. Thought we found our go to dealership for years to come but I guess not.... highly disappointed More