Skalnek Ford Inc

I purchased two new vehicles from Skalnek Ford in the last year. I have had great experiences with the dealership. Ryan, my salesperson, is very knowledgeable and tries very hard to ensure my wife and last year. I have had great experiences with the dealership. Ryan, my salesperson, is very knowledgeable and tries very hard to ensure my wife and I are satisfied customers. I'm sorry another poster here had a poor experience. I'm very confident this is not typical for Skalnek Ford. More

My experience with Skalnek's service department was absolutely awful. I brought my 2006 vehicle into their service bay to get some electrical issues diagnosed. My vehicle was under a "bumper to bumper" absolutely awful. I brought my 2006 vehicle into their service bay to get some electrical issues diagnosed. My vehicle was under a "bumper to bumper" warranty through Ford yet off the start I was required to sign off on a $92 diagnostic fee (just in case the problem was not covered by my "bumper to bumper" warranty). It turns out that my vehicle required a $767 part to be replaced. At this point, Skalnek informed me that the part was not covered under my "bumper to bumper" warranty, and I was going to have to pay them to send my car to a different dealer that had the capabilities of fixing the electrical issue. After taking some time to think about this I decided to request that my car be released since this dealership could not service the problems with my vehicle. The service department did not have a problem releasing the vehicle to me if I agreed to pay them $92 for diagnosing the problem that they admittedly could not fix. After some conversation regarding my past loyalty to their establishment, I was told that "someone has to pay the technician and it surely ain't gonna be me." The customer service level of Skalnek's service department is as bad as I have ever experienced. Myself and my family will not EVER give them our business again, and I urge any prospecting buyers to do the same. More