Sisbarro Buick GMC

If you dont mind driving back and forth multiple times when you get an oil change because they are not capable of doing it AND resetting your Onstar monitor in one visit. Went here because I was told wha when you get an oil change because they are not capable of doing it AND resetting your Onstar monitor in one visit. Went here because I was told what exceptional service they provide. exceptionally bad! They dont even bother to appologize when you come back in to correct their error. I would never buy another car here. More

The tech tried to get me to pay him directly and not give me a receipt and when I complained about it to the service manager, I wasn't taken seriously. After asking multiple times for a refund since I believ me a receipt and when I complained about it to the service manager, I wasn't taken seriously. After asking multiple times for a refund since I believed that the work that was done to my vehicle was never really done and it was exaggerated from what really was wrong, they finally offered a measly 20% off my next visit (2 months after multiple emails and calls). I will NEVER BE BACK. I even dealt with the service director, Mr. Carpenter from Las Cruces and then I even emailed Lou Sisbarro and I have yet to receive a call, text, email, NOTHING from Mr. Sisbarro, who I would think would take it more seriously... Even after I told him I would never step foot inside another one of his dealerships again and continued to spread my opinion and situation all over facebook and in conversations with my entire friends and family. THEY ARE LOOSING MORE AND MORE CUSTOMERS EVERY DAY!! It is my opinion that the customer is not always right at Sisbarro and Lou hasn't reached out to fix the problem personally even though it has grown to be a MAJOR source of dissatisfaction with me and now my entire family and our friends. Keep in mind, I have every right to my opinion based on the factual events that took place in doing "business" with Sisbarro. I WILL NEVER BE BACK!! Their Loss! More