Sir Walter Chevrolet Company

Great Service! Received GREAT customer service from Shawn Brown in the service center. I originally came into fix 2 recalls on my car (one was a recall and the other Received GREAT customer service from Shawn Brown in the service center. I originally came into fix 2 recalls on my car (one was a recall and the other was a special coverage recall). Not only did he fix both recalls, he also fixed an additional problem with the car that I didn't even know was a special coverage recall. He did all of this is ONE day no less! This experience really exceeded my expectations...WOW! Will be a customer for life!!!! More

First car buying experience My first experience buying a car was quick and efficient. Very pleasant. The salesman was friendly and personable. He answered all my questions and th My first experience buying a car was quick and efficient. Very pleasant. The salesman was friendly and personable. He answered all my questions and the financing paperwork was handled quickly. More

Salesman Could not find Truck Saturday Oct 29 I went to Sir Walter Chevrolet to talk to someone about buying a truck. Sales person standing in the lobby said he could help, he got Saturday Oct 29 I went to Sir Walter Chevrolet to talk to someone about buying a truck. Sales person standing in the lobby said he could help, he got a computer, looked up the low end model I was interested in, went got keys and then took a walk around the entire parking lot looking for the truck (even behind the dealership) - he never found it. Maybe this is a Sir Walter Chevrolet dealership joke - to walk customers around the lot without ever finding the vehicle they say they can sell you. I left. I suggest no one go to this place; or if you do, make them bring the vehicle to you. Now I know why Dodge trucks are outselling Chevy's. I will buy a truck within the next two weeks and it will be from a dealership who can find their suggested truck and not play games with customers. More

If I ever buy a Chevy Again it will not be with Sir Walter After having my tires balanced and rotated and replacing a water pump for the 3rd time on two different cars. 2 on a Chevy Cruise and Now on a Malibu. After having my tires balanced and rotated and replacing a water pump for the 3rd time on two different cars. 2 on a Chevy Cruise and Now on a Malibu. Don't buy any Chevy with a turbo charged 4 cylinder engine. Both my cars had same engine. The tech never reset or checked the tire pressure sensors. Took back second time and was told I needed two tires they still did not reset tire pressure sensors. Service Manager was not sympathetic or emphatic. General Manager promised a reduction in cost due to inconvenience. Never ever did nor had intentions. More

Deal gone bad I was buying a 2015 Subaru BRZ Limited Series.Blue and had negociated deal and with check in hand went to pick up from Winston-Salem, NC. I arrived fo I was buying a 2015 Subaru BRZ Limited Series.Blue and had negociated deal and with check in hand went to pick up from Winston-Salem, NC. I arrived for the test drive and the salesman Jerry Washington was not available and he had Andre meet me for the formalities. Very nice and accommodating, answering all questions and was very knowledgeable of the car's features and benefits. He took me down a road with curves to show off the versatility and handling and was going to reverse the trek; when I asked to drive on the highway and he took me back along the highway nearby; when I commented "this was priced appropriately for the Series.Blue" and he said "I don't know about that". and I said " that was what the online ad and the paperwork says it is; a Series.blue" . He said "he didn't know" and when when we got back, I gave them the cashier's check, but was being delayed excessively for what was supposed to be a quick in and out. The dealership was strewn with Corvettes and Camaros with red calipers. My Father-in-Law was impatient and walking around outside and I went out one more time to look at the car, when I noticed that the car "as reviewed" was supposed to have red calipers among many features, and I looked it up again and this wasn't the car; me being preoccupied didn't pick up on it. Then I realized that the salesman; Andre "Mr. Knowledgable and Expert on this model" had picked up on the major mistake and had notified his management ; and that explained sudden ignorance and lack of knowledge of his comments. When he said " I don't know about that" he in fact did know. I called my son to screen shot the ad and when he looked it up the Series.Blue had magically disappeared. It also explained the frantic behavior and delaying tactics i.e;" Wells Fargo made the check for 6 cents too much, we have to redo the paperwork" ; actually gave me a nickel and a penny, and that's all. I asked for the cashier's check almost 25 k and they gave it right back and I left. Andre saved their bacon, because with the paperwork and emails I had in my possession, it would have been bad, but of course it would have taken a long time to litigate. The price was right for the model described, but without the designation it was average or little rough. The manager called me and apologized. If not for Andre both I and the dealership would have had a bad long time in court. The potential for damages are very great in this state for fraud. If the dealership doesn't like my comments, they can review all the emails and paperwork I have and call me anytime. I hope to waste as much of their time as they wasted of mine, by contacting the BBB, the attorney general of NC. More

2016 Malibu! I have to say my experience at Sir Walter Chevrolet was awesome! I had the best salesman "Steve" and finance manager"Jesus" who were very friendly, no I have to say my experience at Sir Walter Chevrolet was awesome! I had the best salesman "Steve" and finance manager"Jesus" who were very friendly, not pushy and made things happen for me. I couldn't be happier with the purchase of my 2016 Malibu ...I love it!!! This vehicle was very much needed for my family and everyone loves it. Please make sure you ask for these guys at this Awesome dealership!!!!!!!!!!!!!!! More

"GREAT BUYING EXPERIENCE" This is a fist. I have never felt compelled to write a review about a car buying experience until now. Our son had been considering buying a new Siler This is a fist. I have never felt compelled to write a review about a car buying experience until now. Our son had been considering buying a new Silerado for about a year and recently had been to another dealership, but did not purchase. Had it not been for the salesperson Karen Cockerel we do not think he would have purchased a vehicle. She listened to what he was wanting in a new truck, was very patient, she seemed to have a sense to know that he wanted what he wanted. (Meaning she never tried to upsell.) She is not just a salesperson, she is an incredible person. She speaks to you and not at you, it is like having a casual conversation with a friend Jason Cassel who did the financing was very knowledgable and answered all of our questions in detail. He invited us to look at the rates which lenders were offering on this particular purchase. ( We know several lenders will offer different rates and terms depending on a credit score.) He was open, up front and he is great at what he does. More

Best Car Buying Experience By Far After being let down by another dealership with I had purchased three cars from previously, I turned to Sir Walter Chevrolet. I inquired online about After being let down by another dealership with I had purchased three cars from previously, I turned to Sir Walter Chevrolet. I inquired online about a Chevy Colorado and received follow up emails from Steve John. I messaged him back the next day and set up a test drive on Friday evening. Steve's emails were professional and positive. On Friday Steve was finishing up with another customer when I arrived so Julian took me for a test drive and to look at other potential vehicles. Never once was there any pressure and Julian took lots of time helping me decide which Colorado was right for me. Steve met us after the test drive to talk further and start the paperwork. As it was close to closing, I decided to come back to finish the deal in the morning. Steve and Julian were extremely transparent during the negotiation process and a deal was made. Julian and Steve then showed me around the dealership and sat with me until Jesus was ready for finance paper work. Jesus was busting tail to get me the best deal from the banks, and even qualified me for a lease. He spent over two hours playing phone tag with the banks and bouncing then against each other. Once the deal was official the paper work went fast and I was set to leave. Julian walked me out put my tags on the truck and helped me set up Onstar and Steve made sure everything was set before I left. Steve, Julian, and Jesus were the dream team and they made my experience. I can't say enough good things about them and this dealership. I'm proud to be driving a Chevy from Sir Walter! More

Corvette Purchase On July 2 purchased a Corvette after dealership closed they waited for me to arrive from MD.. They gave me the best customer service possible. I app On July 2 purchased a Corvette after dealership closed they waited for me to arrive from MD.. They gave me the best customer service possible. I appreciate respect more than a car" thank u guys.. U know who u are" More

Greasy hands New 1500 truck, warranty oil change/tire rotation, appt. started on time, guys in the front were on it, brought my truck around after, big greasy spot New 1500 truck, warranty oil change/tire rotation, appt. started on time, guys in the front were on it, brought my truck around after, big greasy spots on the wheels, no hand wipe/glove change I guess, big oily spot on the console lid from service guy's elbow (light grey interior), oil on the steering wheel, nice. More