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Sir Walter Chevrolet Company
Raleigh, NC
136 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 136 reviews
May 23, 2018
Great Dealership with great people Had a great experience working with Ronnie Davis. I would definitely go back for my next vehicle purchase. I have recommended this dealerships to all Had a great experience working with Ronnie Davis. I would definitely go back for my next vehicle purchase. I have recommended this dealerships to all my friends in the Raleigh area. More
by erb44_pa
Employees Worked With
Ronnie Davis
May 22, 2018
Satisfied customer I have purchased 22 cars over the years none was a better experience than working with Mansour Ndir sales consltant.. I received a great deal , no p I have purchased 22 cars over the years none was a better experience than working with Mansour Ndir sales consltant.. I received a great deal , no problems with price or trade in value. I would recommend Mansour to all my friends. More
by Cruze man
Employees Worked With
Mansour Ndir
April 09, 2018
GREAT! Great in sales and Great in service! I purchased a used Impala from Sir Walter a few months ago. My experience with the sales team and Thiago, the salesman, was excellent. The car is als I purchased a used Impala from Sir Walter a few months ago. My experience with the sales team and Thiago, the salesman, was excellent. The car is also great with absolutely no issues. I paid a very fair price, better than I would have paid from other dealers. Most importantly, I was treated extremely well; no pressure, a long test drive and inspection, and a perfectly clean and detailed car when I picked it up. I had a better purchasing experience at Sir Walter than I had when I purchased a new Lexus a number of years ago. They really did a great job and were as nice and accommodating as can be. Next I went to Sir Walter's service department. Not because there were any problems with my purchased Impala, but because after owning many cars (and rally racing many years ago) I understand the necessity and cost effectiveness of properly maintaining all vehicles. I requested complete flush and fill using BG products, oil change, and a spark plug change. The vehicle that I had purchased had over 90,000 miles so this thoroughness was appropriate. A car that I had previously owned and maintained lasted over 23 years. Again, Sir Walter's service department was Great! All four of the service advisors answered questions and worked with me to assure my satisfaction. Work was done in a timely and professional manner with very good and fair pricing. BRAVO Sir Walter Chevrolet - both sales and service are great..... More
by Happy Buyer
Employees Worked With
Thiago, Matt, Debra, others
October 29, 2017
Purchase new vehicle and Service I purchased a new truck and the sales people were very efficient. Steve Lancaster made sure all my needs were met. Finance staff were very efficient I purchased a new truck and the sales people were very efficient. Steve Lancaster made sure all my needs were met. Finance staff were very efficient with paper work. Had to return with a service problem and the service department was vey professional and did an outstanding job More
by res
Employees Worked With
STEVE LANCASTER AND SERVICE MANAGER
September 20, 2017
Poor service after the sale. Sir Walter was very helpful and friendly, until they got my money. I purchased a new truck a couple weeks ago and decided to detail the truck this pas Sir Walter was very helpful and friendly, until they got my money. I purchased a new truck a couple weeks ago and decided to detail the truck this past Saturday (it's been under a carport most days since I purchased it), so I pull it into my garage underneath fluorescent lights, wash it and dry it off. While drying it I noticed several pieces of debris in the paint. Then I notice a few dull spots where it has been sanded and buffed, with some still having sand scratches. So I begin to wonder if it has been repainted, and why I was not informed of it before the purchase. NC state law requires a dealer to report in writing and damage that exceeds 5% of the purchase price, and anything less has to be told to the customer if asked. After attempting to call the salesperson I purchased from multiple times with no response, I finally got a hold of the service dept. to find out if any repairs were on that vehicle and they said nothing was found. I then told them about the debris in the paint and the sand scratches/buff marks and was directed to a sales manager that said I need to bring it to the service dept. for them to inspect it. So I scheduled a time, took off work, and drove 80 miles to the dealership, only to be told they do not have a body shop and I have to take it to another dealer. The closest one to me they said is 140 away from them (about 60 for me). Now I'm sure the sales manager I spoke with knew they did not have a body shop yet they had me drive all that way without even an apology. I can get it repaired at a local body shop that does new car warranty work weekly, but they said no it has to go to another dealer. They did not even offer to contact the dealer in question and explain the situation or schedule an appointment. I asked them if they could at least provide an extended warranty on the paint as the it has been sanded thin in some spots and could be an issue down the road, they said all they could do is contact Chevrolet and see what they say. I'm holding my breath on that. We'll see what they decide and if it's favorable I'll report back and share. More
by SPenn
Employees Worked With
Brian in sales (originally), Christian in the service Dept. and a sales manager(not sure the name)
June 21, 2017
Awesome Dealership I live in Nebraska, 1300 miles away. I found my Camaro on the internet and Sir Walter had it. From my first phone call to Andre on May 27 Till I picke I live in Nebraska, 1300 miles away. I found my Camaro on the internet and Sir Walter had it. From my first phone call to Andre on May 27 Till I picked up the car on June 12 this dealership was awesome. They went out of there way on Memorial day weekend to make sure we met a deadline of May 31 to get all the promotions they had going on. They next day airmailed all the paper work to me. If you are looking for a dealership Sir Walter is it. Awesome job Andre and Sir Walter. Thank You a very satisfied customer More
by camaro guy
Employees Worked With
Andre
April 15, 2017
Worst customer service First time I called them, they picked up, waited 5 seconds and then hung up. Called back so I could try and get in for one of my free oil changes. G First time I called them, they picked up, waited 5 seconds and then hung up. Called back so I could try and get in for one of my free oil changes. Got transferred to service where it just rang and nobody picked up. Called a THIRD time and got transferred to voice mail. Called a fourth time and got transferred back to a number that was just ringing again. 4 total calls. I went on the web and chatted with somebody who asked the questions that were already answered by filling out the web form before the chat. Finally, I get an e-mail from an Erica asking for a reply which I provided and 3/4 of a week later, nobody has contacted me to setup an appointment...an appointment I REALLY wanted before I traveled. Waste of time and effort. More
by TK
Employees Worked With
Erica and others
February 08, 2017
Great service department!!!! Last Wednesday I took my C6 Corvette to Sir Walter for a sensor light issue...back in 2011 I purchased a C5 Corvette from Sir Walter and had a very ba Last Wednesday I took my C6 Corvette to Sir Walter for a sensor light issue...back in 2011 I purchased a C5 Corvette from Sir Walter and had a very bad experience with servicing my Corvette there and said I would never do business there again...I was wrong! I gave Sir Walter one more chance to service my new C6 corvette, entrusting the whole situation to Shaun Brown. It was a gamble but I won! Shaun restored my faith in Sir Walter and I have told two friends that own Corvettes to take their cars to Sir Walter for future service...Shaun saw to it that I was not ripped off and fixed the problem with honesty and even took a photo of the damaged parts...who knows, I may even purchase my next Corvette (a C7) from Sir Walter too. Thanks Shaun! More
by reggiesharpe
Employees Worked With
Shaun Brown
December 31, 2016
Nice, nice, NICE! I actually flew to Raleigh specifically because of two things, the price that the car was being offered for, and the excellent customer service I was I actually flew to Raleigh specifically because of two things, the price that the car was being offered for, and the excellent customer service I was experiencing via email with the salesman at the dealership. Excellent experience all around! More
by Thorntonsteven
Employees Worked With
Shaun McNett
December 22, 2016
incompetent employee Traded my old car for a new 2016 Malibu in late September. ASKED them to transfer tags from old vehicle to new vehicle.To my surprise, I received new Traded my old car for a new 2016 Malibu in late September. ASKED them to transfer tags from old vehicle to new vehicle.To my surprise, I received new tag/registration in late October. Called and spoke to Wanda about not wanting a new tag. I was told to send new tag back to dealership and she would personally take it to DMV and fix paper work. Ok...so now we are in late December and tag was never turned in. DMV has placed a stop on my old tag that is on vehicle, insurance lapsed, not to mention I have to pay $164.00 taxes on said vehicle by Dec 31 or the new tag expires and then I have to pay fines. Just days before Christmas. So I had to drive to Raleigh to get new tag that I paid to have sent back to Sir Walter to deliver to DMV. By the way.... Tag was mailed to them on Nov 4th. And lady tried to tell me she didnt get it till Dec 8th ..which just happened to be the day I got a ugly letter from DMV and the day I called her about the problem...???? Needless to say I am highly upset Wanda didnt turn in tag like she was supposed too !! I would not recommend this dealership and will be reporting them to the better business bureau asap !!! Liz C. Goldsboro More
by LIZ C
Employees Worked With
Wanda ( deals with tags )
