Sir Walter Chevrolet Company

Poor service after the sale. Sir Walter was very helpful and friendly, until they got my money. I purchased a new truck a couple weeks ago and decided to detail the truck this pas Sir Walter was very helpful and friendly, until they got my money. I purchased a new truck a couple weeks ago and decided to detail the truck this past Saturday (it's been under a carport most days since I purchased it), so I pull it into my garage underneath fluorescent lights, wash it and dry it off. While drying it I noticed several pieces of debris in the paint. Then I notice a few dull spots where it has been sanded and buffed, with some still having sand scratches. So I begin to wonder if it has been repainted, and why I was not informed of it before the purchase. NC state law requires a dealer to report in writing and damage that exceeds 5% of the purchase price, and anything less has to be told to the customer if asked. After attempting to call the salesperson I purchased from multiple times with no response, I finally got a hold of the service dept. to find out if any repairs were on that vehicle and they said nothing was found. I then told them about the debris in the paint and the sand scratches/buff marks and was directed to a sales manager that said I need to bring it to the service dept. for them to inspect it. So I scheduled a time, took off work, and drove 80 miles to the dealership, only to be told they do not have a body shop and I have to take it to another dealer. The closest one to me they said is 140 away from them (about 60 for me). Now I'm sure the sales manager I spoke with knew they did not have a body shop yet they had me drive all that way without even an apology. I can get it repaired at a local body shop that does new car warranty work weekly, but they said no it has to go to another dealer. They did not even offer to contact the dealer in question and explain the situation or schedule an appointment. I asked them if they could at least provide an extended warranty on the paint as the it has been sanded thin in some spots and could be an issue down the road, they said all they could do is contact Chevrolet and see what they say. I'm holding my breath on that. We'll see what they decide and if it's favorable I'll report back and share. More

Worst customer service First time I called them, they picked up, waited 5 seconds and then hung up. Called back so I could try and get in for one of my free oil changes. G First time I called them, they picked up, waited 5 seconds and then hung up. Called back so I could try and get in for one of my free oil changes. Got transferred to service where it just rang and nobody picked up. Called a THIRD time and got transferred to voice mail. Called a fourth time and got transferred back to a number that was just ringing again. 4 total calls. I went on the web and chatted with somebody who asked the questions that were already answered by filling out the web form before the chat. Finally, I get an e-mail from an Erica asking for a reply which I provided and 3/4 of a week later, nobody has contacted me to setup an appointment...an appointment I REALLY wanted before I traveled. Waste of time and effort. More

incompetent employee Traded my old car for a new 2016 Malibu in late September. ASKED them to transfer tags from old vehicle to new vehicle.To my surprise, I received new Traded my old car for a new 2016 Malibu in late September. ASKED them to transfer tags from old vehicle to new vehicle.To my surprise, I received new tag/registration in late October. Called and spoke to Wanda about not wanting a new tag. I was told to send new tag back to dealership and she would personally take it to DMV and fix paper work. Ok...so now we are in late December and tag was never turned in. DMV has placed a stop on my old tag that is on vehicle, insurance lapsed, not to mention I have to pay $164.00 taxes on said vehicle by Dec 31 or the new tag expires and then I have to pay fines. Just days before Christmas. So I had to drive to Raleigh to get new tag that I paid to have sent back to Sir Walter to deliver to DMV. By the way.... Tag was mailed to them on Nov 4th. And lady tried to tell me she didnt get it till Dec 8th ..which just happened to be the day I got a ugly letter from DMV and the day I called her about the problem...???? Needless to say I am highly upset Wanda didnt turn in tag like she was supposed too !! I would not recommend this dealership and will be reporting them to the better business bureau asap !!! Liz C. Goldsboro More

The finance manager does not do what he says he's going to d Bout a truck driver 4th of this year August he calls me tells me he's having problems financing me he would need the truck back after he sold mine tra Bout a truck driver 4th of this year August he calls me tells me he's having problems financing me he would need the truck back after he sold mine trading threatens to take the truck lawyer tells me to send truck payment to dealership I do the next day says I just got me financed and would send my check back has never done it More

Great Personalized Service Sales Representative Jim Brady provided outstanding service. His attention to detail and product knowledge was refreshing. He made me feel like a lo Sales Representative Jim Brady provided outstanding service. His attention to detail and product knowledge was refreshing. He made me feel like a longstanding customer when this was my first visit to Sir Walter Chevrolet. Great job! More

Great experience! I experienced great customer service at Sir Walter Chevrolet. My salesman worked very hard with his other colleagues to get me out the door in my new I experienced great customer service at Sir Walter Chevrolet. My salesman worked very hard with his other colleagues to get me out the door in my new car. More

Friendly and on-time I was very pleased with service at Sir Walter Chevrolet. From the folks at the parts & service desk to the service advisors, the Sir Walter team reall I was very pleased with service at Sir Walter Chevrolet. From the folks at the parts & service desk to the service advisors, the Sir Walter team really knows how to service customers. Friendly, consultative, straight-forward and, most pleasing, on-time. I was given reasonable wait times and my expectations were met. Most of all, I felt welcome and comfortable while I worked remotely next to a beautiful 2017 Corvette. Who wouldn't love that in their office? More