Simpson Chevrolet of Garden Grove - Service Center

I had an amazing experience at the dealership yesterday while servicing my Silverado 1500 with Jose. From the moment I walked in, I was greeted with a warm smile, which set the tone for the outstanding ser while servicing my Silverado 1500 with Jose. From the moment I walked in, I was greeted with a warm smile, which set the tone for the outstanding service that followed. Unlike my previous experiences at this dealership with other advisors, Jose's exceptional customer service made me reconsider switching dealerships. Jose went above and beyond, patiently explaining every detail of the service my truck needed and the reasons behind it. His thorough explanations instilled confidence and trust, making me feel well-informed about the work being done on my vehicle. The video update provided during the service was a nice touch, keeping me in the loop and enhancing the overall experience. I also appreciate the expertise and professionalism of Frank, who worked on my truck. His explanations were clear and insightful, further reinforcing the dealership's commitment to excellence. Thanks to Jose and the entire team for their outstanding support and making my service experience truly exceptional. I highly recommend this dealership to anyone in need of top-notch service for their vehicle. More

The customer service experience we received from Fernando Trejo and Yobani Graciano is second to none. These two gentlemen always go the extra mile anytime we take our vehicles in for their regularly schedul Trejo and Yobani Graciano is second to none. These two gentlemen always go the extra mile anytime we take our vehicles in for their regularly scheduled maintenance. There's no better feeling knowing your vehicle is in good hands and that is the feeling we get when we have our vehicles serviced at Simpson Chevrolet. Thank you Fernando and Yobani!! We appreciate you! More

Have been using this dealership for many years. Courteous and efficient and complimentary ride to and from is always appreciated. Courteous and efficient and complimentary ride to and from is always appreciated. More

First time I've been truly hurt (emotionally) from poor service. Check engine light came on. Transmission issues. Car didn't get inspected until 3 days later. Finally they called and said they couldn't service. Check engine light came on. Transmission issues. Car didn't get inspected until 3 days later. Finally they called and said they couldn't read the check engine light because they can't read check engine light codes after 48 hours. It sat in their back lot for over 48 hours... They returned the car doing nothing EXCEPT crushing my lock button on my key fob. Not only did I pay for a rental car for nothing ($250) I'll also have to pay for a new key fob, program and all for $100 from a local key company. Initially I asked Simpson Chevy if they could help with the key fob since they broke it. Radio silence. All in all - I'll spend $350 for Chevy TO FIX NOTHING AND TO BREAK MY KEY FOB. Impressive disappointments, the cast at Simpson Chevy. More

No problem with the service. Michael left me a message when done and work was good when done and work was good More

Went in for first service to have oil change etc. which including filling the DEF fluid on my diesel…they did not and now I have to find a location to fill it myself: Seems the shortcut full serve “buyer including filling the DEF fluid on my diesel…they did not and now I have to find a location to fill it myself: Seems the shortcut full serve “buyer beware” More

Its always a pleasant experience bringing my vehicle to Simpson Chevrolet for service. Yobani always goes above and beyond. Simpson Chevrolet for service. Yobani always goes above and beyond. More

Save yourself 1.5 to 2.5 hours of your life for a simple oil change. I purchased oil change package at the same time I bought my 2017 Silverado. Over the last few years, the wait time (with an appointment oil change. I purchased oil change package at the same time I bought my 2017 Silverado. Over the last few years, the wait time (with an appointment) has been 1.5-2.5 hours for an oil change. Terrible service!!! Each time I go in, the service techs try to upsell and make "dealer recommended" service suggestions. Save yourself a ton of money by researching manufacturer recommended services before you agree to any and all "dealer recommendations". By far, the worst auto service I have ever received. PS...if and only if, they complete the complimentary car wash, they do not dry it. Say hello to water spots all over your chrome! More

Terrible Service Department. Left my car overnight so they would have it first thing in this morning. Spoke with tech at 7 am and then No One ever called me back to let me know the status. I called late they would have it first thing in this morning. Spoke with tech at 7 am and then No One ever called me back to let me know the status. I called late afternoon and they said the tech was out on a ride with a customer and still No One called me back. Then they closed shop and went home. No offer of a loaner car. How am I supposed to get to work??? Don't buy from them or take take your car there for service. The service manager should be fired. Had to enter one star to submit but it should be negative 5 stars. More

VERY UNPROFESSIONAL. DONT EVEN WASTE YOUR TIME HERE. Technicians do not have the proper training to do work on vehicles. Service advisors also do not know how to provide an excellent experience. Technicians do not have the proper training to do work on vehicles. Service advisors also do not know how to provide an excellent experience. More