Simpson Chevrolet of Garden Grove - Service Center

Best customer service ever. Luis Mejia was very professional, courteous and knowledgeable. Gained my trust and will be loyal to this dealership from this day forth. Thank you Lu Luis Mejia was very professional, courteous and knowledgeable. Gained my trust and will be loyal to this dealership from this day forth. Thank you Luis and Simpson Chevrolet for everything once again. More

Very poor communication. No updates and calls returned. Called multiple times and neither adviser or manager called back. No updates and calls returned. Called multiple times and neither adviser or manager called back. More

This is our 3rd or 4th truck from Simpson. Let's say buying them was the easiest part. We purchased the maintenance plan and the service plan from them. My truck works for a living had it 4 Let's say buying them was the easiest part. We purchased the maintenance plan and the service plan from them. My truck works for a living had it 4 months' with over 20,000 miles. Oil changes every 5,000 miles. They were good until recently. At the 17,000 mile mark the truck was having trouble starting and I got concerned. After taking it in, they blamed me for buying bad gas and over $700 later for an alleged injector cleaning. Good luck finding real diesel #2 and not just Bio-Diesel. So, I guess Chevy is selling trucks that can't function properly on CA fuel? I talked with sales, I talked with Finance, I tried talking to Service.(good luck with that) Now I was also told that my plan only covers 2 oil changes a year. WHAT? I drive 5,000 miles in a couple of weeks. The plan's only work at Simpson. (I would prefer to take it somewhere else) Contacted Century, the service plan. They know nothing of only 2 oil changes a year. Honestly, I feel scammed. I can't get any straight answer's, and they no longer call me back. Good luck if you buy and service with them. You have been warned. More

6 years I have gone to various Simpson owned dealership and it always has felt like Mobster shakedowns. Regardless with first day 3rd party extended warranty’s that I still pay for until 2028. I’m locked i and it always has felt like Mobster shakedowns. Regardless with first day 3rd party extended warranty’s that I still pay for until 2028. I’m locked in to a contract unfortunately to be serviced by these xxxxx. More

always the best service at Simpson chevy of garden grove my service advisor Luis is the best at keeping me updated on the progress my service advisor Luis is the best at keeping me updated on the progress More

It always feels like there are only 2 people working, but this time it was not as bad. Shawn was really nice and did not try to sell me anything. Just provided help and education. this time it was not as bad. Shawn was really nice and did not try to sell me anything. Just provided help and education. More

Went above and beyond to help us when we broke down out of state. 1 of state. 1 More

Besides the wait to check in it was all good. Steve help the wait go by fast. Steve was awesome. I always enjoy going to the dealer. Jose has always been very nice and knowledgeable Steve help the wait go by fast. Steve was awesome. I always enjoy going to the dealer. Jose has always been very nice and knowledgeable More

The service representative I had today, Jose, was very helpful. He’s assisted me with service for my vehicle in the past. He always has great advice. helpful. He’s assisted me with service for my vehicle in the past. He always has great advice. More

I met with Shawn Holmes who listened carefully to my concerns. He communicated updates in a timely manner. The service department was able to address all of the issues with my Tahoe. concerns. He communicated updates in a timely manner. The service department was able to address all of the issues with my Tahoe. More