Simpson Chevrolet of Garden Grove - Service Center

Save yourself 1.5 to 2.5 hours of your life for a simple oil change. I purchased oil change package at the same time I bought my 2017 Silverado. Over the last few years, the wait time (with an appointment oil change. I purchased oil change package at the same time I bought my 2017 Silverado. Over the last few years, the wait time (with an appointment) has been 1.5-2.5 hours for an oil change. Terrible service!!! Each time I go in, the service techs try to upsell and make "dealer recommended" service suggestions. Save yourself a ton of money by researching manufacturer recommended services before you agree to any and all "dealer recommendations". By far, the worst auto service I have ever received. PS...if and only if, they complete the complimentary car wash, they do not dry it. Say hello to water spots all over your chrome! More

Terrible Service Department. Left my car overnight so they would have it first thing in this morning. Spoke with tech at 7 am and then No One ever called me back to let me know the status. I called late they would have it first thing in this morning. Spoke with tech at 7 am and then No One ever called me back to let me know the status. I called late afternoon and they said the tech was out on a ride with a customer and still No One called me back. Then they closed shop and went home. No offer of a loaner car. How am I supposed to get to work??? Don't buy from them or take take your car there for service. The service manager should be fired. Had to enter one star to submit but it should be negative 5 stars. More

VERY UNPROFESSIONAL. DONT EVEN WASTE YOUR TIME HERE. Technicians do not have the proper training to do work on vehicles. Service advisors also do not know how to provide an excellent experience. Technicians do not have the proper training to do work on vehicles. Service advisors also do not know how to provide an excellent experience. More

Running back to delillo Chevrolet for service When the dealership damages your vehicle and does not mention it. When I called in, Jonathan McGee said the dealership would own up to it and replace When the dealership damages your vehicle and does not mention it. When I called in, Jonathan McGee said the dealership would own up to it and replace the hood liner. He said he would order the part, never heard back after calling him. Great service. More

Excellent Customer Service I was so impressed with my treatment at Simpson Chevrolet of Garden Grove. Yobani Graciano was very apologetic that the item I needed replaced was not I was so impressed with my treatment at Simpson Chevrolet of Garden Grove. Yobani Graciano was very apologetic that the item I needed replaced was not in stock. He suggested keeping the car at the dealership, but I needed it that day. He said the part would be in between 11:00 and 1:00 that day, but I chose to make another appointment for the next day. He said he would personally make sure the part was in the next morning. Yobani set up an appointment for me, filled out all the paperwork so I wouldn't have to wait, and was extremely courteous. The next morning I arrived for my appointment, and Fernando Trejo took care of me. The paperwork was ready, the item was in stock, and before very long my car was serviced and I was on my way. Fernando was very helpful and polite. He even had my car washed before he returned it to me. The cashier, Ursula Ramos, was extremely courteous. She even gave me a bouquet of flowers to thank me for servicing my car at their dealership. Simpson Chevrolet of Garden Grove will continue to be my service shop of choice. More

Best service department around! I needed my car serviced a couple months ago when I was in California. The service manager at Simpson Chevrolet, Sewell Gutierrez, was the employee wh I needed my car serviced a couple months ago when I was in California. The service manager at Simpson Chevrolet, Sewell Gutierrez, was the employee who helped me. He gave me an honest quote and my car was fixed sooner than expected! Thank you! More

Friendly and professional service Received a recall notice for my Sonic for the transmission. The work was completed quickly and efficiently. Very nice people and dealership. Thank y Received a recall notice for my Sonic for the transmission. The work was completed quickly and efficiently. Very nice people and dealership. Thank you for washing my car. That was a nice touch. More

Great deal on oil changes I thought the oil change special had to be a gimmick but much to my surprise it wasn't! In and out of there in no time and a nice waiting room to w I thought the oil change special had to be a gimmick but much to my surprise it wasn't! In and out of there in no time and a nice waiting room to watch tv in and have some coffee as well. Looking forward to my next couple of oil changes. Thanks to Sewell and team! More

Parts and more I came in looking for some parts for my truck. Dan went above and beyond to help me. One of the parts was discontinued, but he searched and found it f I came in looking for some parts for my truck. Dan went above and beyond to help me. One of the parts was discontinued, but he searched and found it for me anyway. I'll come back for all my Parts needs. More

Exceptional Service!! James quality of work was exceptional!! I was really impressed with his work and how quickly my car was ready!! I will return because of the great cus James quality of work was exceptional!! I was really impressed with his work and how quickly my car was ready!! I will return because of the great customer service also! More