Simpson Chevrolet of Garden Grove - Service Center

My SA Jose G was amazing, he was super knowledgeable and addressed all of my needs, a value member of the dealership, and the main reason as to why I keep returning to Simpson Chevrolet. addressed all of my needs, a value member of the dealership, and the main reason as to why I keep returning to Simpson Chevrolet. More

But check other facilities first. I didn’t realize my extended warranty would not cover $300/hr labor rate. My regular dealer is $199/hr and fully covered. I will say work was good an I didn’t realize my extended warranty would not cover $300/hr labor rate. My regular dealer is $199/hr and fully covered. I will say work was good and got me in and out as I was from out of town. More

Huu is the best service advisor I’ve ever come across in over 40 years. He takes care of everything, does what he says, work is always completed time and always on budget, over 40 years. He takes care of everything, does what he says, work is always completed time and always on budget, More

German has great customer service! Glad I had experience working with him and shifter feels much better thanks you Glad I had experience working with him and shifter feels much better thanks you More

Took my car in here for a diagnostics test. Advisors were dismissive and continued to not keep me updated about my car with many excuses lined up as to why. By day 9 of no update, I requested t Advisors were dismissive and continued to not keep me updated about my car with many excuses lined up as to why. By day 9 of no update, I requested to speak with some form of management, and I was informed all managers were off/out that day. By day 10 they miraculously had diagnostic results prepared... I will never use this facility or it's services again. More

The service department and personnel are always great. HUU is very attentive and explains everything to me HUU is very attentive and explains everything to me More

Easy as pie. Brought it in and done on time. Everyone was really nice and I was thrilled Brought it in and done on time. Everyone was really nice and I was thrilled More

Jose G is an excellent and on top advisor Always on times checking up on customers checking up on customers More

Always exceptional service. I wanted to apologize for my rude behavior to Mr. Vinh Huu Vuong. No excuse for having a horrible day, Mr. Vuong was a great help, and I was extrem I wanted to apologize for my rude behavior to Mr. Vinh Huu Vuong. No excuse for having a horrible day, Mr. Vuong was a great help, and I was extremely rude to him. With all sincerity I would like to extend an apology. Thank you! More

German has great customer service! ! No complaints there However whoever I spoke with over the phone that set up my most recent appointment to have my shifter replaced assured me I ! No complaints there However whoever I spoke with over the phone that set up my most recent appointment to have my shifter replaced assured me I had a loaner vehicle set up. But when I got there there was so set up for loaner vehicle I was lucky enough that the cashier was able to provide me with one!! Other than that the experience was great.. More