Simpson Buick GMC of Buena Park - Service Center

I would like to take my time to thank James Simpson in the maintenance dept - He is always very friendly, and never overwhelmed - always having time to answer all my questions and making sure my car its w the maintenance dept - He is always very friendly, and never overwhelmed - always having time to answer all my questions and making sure my car its well taken care of. Always comes trhu for me even when I don't have an appointment. More

I have been going to simpson for three years. I have always sworn by there work and thought they were the greatest guys. Boy was I wrong. They are a bunch of thieves. I had my sun roof repaired by them always sworn by there work and thought they were the greatest guys. Boy was I wrong. They are a bunch of thieves. I had my sun roof repaired by them a few years ago while my truck was still under warranty. The first time it rained my sun roof leaked so I took it in. I was told that it was a drain that was pluged and they cleared it for free. I was very happy, but being in southern california it does not rain much so I could not really tell if they fixed the problem. So the next time it rained it leaked again so I took my truck into them. They did the same bandaid and I thought it was ok. Today I went in because we have been getting a lot of rain and my roof was leaking real bad. Now that my truck has 100,000 miles and I am way out of my warranty they told me that I have a bad sunroof and its going to cost $900 to reseal it, and if they need to replace it, it would cost $2200. So if you are looking for a great dealership to buy a GMC or a place to have it serviced DO NOT GO TO SIMPSON. More

Service manager kept me informed daily on progress on the service required. The part required to replace the transition control module was unavailable from GM and required ten days to be completed which was service required. The part required to replace the transition control module was unavailable from GM and required ten days to be completed which was a long time without the vehicle. There was a rental car available during this period which helped with my transportation needs. More

All of my required service issues were taken care of in one day in a very friendly and professional manner. James is very customer oriented and listens to make sure all requested service is completed. Th one day in a very friendly and professional manner. James is very customer oriented and listens to make sure all requested service is completed. The service department goes that extra mile to please the customer and have the vehicle ready and washed for pick up. I just happen to be one of those very satisfied customers of Simpson GMC. More

We were involved in the Saturn Vue Hybrid battery recall. We decided to try a local GM dealership, Simpson GM. It took 3 months to get a replacement battery, and Jay Malloy hung in there with us the entire We decided to try a local GM dealership, Simpson GM. It took 3 months to get a replacement battery, and Jay Malloy hung in there with us the entire time. Once the battery arrived, Jay and James Simpson worked with us to get the battery put in and allow us a rental car while it was being replaced. We have appreciated the courtesy that Simpson has extended to us during this ordeal. Ron and Tish Ball More

Whether we have a scheduled maintenance item, a recall remedy, or a repair item, we always receive professional, friendly service. Our service advisor keeps us informed of any unexpected issues, and alway remedy, or a repair item, we always receive professional, friendly service. Our service advisor keeps us informed of any unexpected issues, and always communicates any changes that would affect completion of the scheduled items. Even though there are dealerships closer to our home, we have no thoughts of changing from Simpson Buick GMC for all our service. More

I have dealt with Jay Malloy for a number of years at both the Anaheim Hills facility, now closed, and at Buena Park; and he and his service writer crew take excellent care of customers. The service wri both the Anaheim Hills facility, now closed, and at Buena Park; and he and his service writer crew take excellent care of customers. The service writer, Jose Vinnas, is a friend of a friend of mine and was recommended to me. When I return, I will certainly seek him out and deal with him. More

I live in Valencia, more than 60 miles from Simpson Buick GMC and I would not take my car any where else for service. I bought my car here and they have always gone above and beyond for me. I got a great d GMC and I would not take my car any where else for service. I bought my car here and they have always gone above and beyond for me. I got a great deal on my car and have been bringing it to Jose V. and Jay M. to be serviced since. I know I can trust these guys and they take great care of my car!! I highly recommend Simpson Buick GMC!! More

I have dealt with Simpson for 15 years and have found them to be couteous, friendly, and professional. I recommend this Simpson without reservation, especially the service deparment. They are absolutly o them to be couteous, friendly, and professional. I recommend this Simpson without reservation, especially the service deparment. They are absolutly outstanding. I will be happy to answer any further questions. More