Simpson Buick GMC of Buena Park

My 2020 Denali Truck would not start and it only has 26,000 miles, my 3 year warranty just ran out 2 months ago and I had to get my truck towed to the dealership. My power train warranty is active but m 26,000 miles, my 3 year warranty just ran out 2 months ago and I had to get my truck towed to the dealership. My power train warranty is active but my bumper to bumper warranty is not, This dealership charged me $250 just to see what was wrong with it turns out my starter went out at 26,000 miles, this was clearly a manufacture bad starter. Not only did they charge me $250 to let me know my starter was bad but then they charged me an additional $750 to get it replaced. Keep in mind that my truck only has 26,000 miles and they would not budge on the price they charged me. I saw the receipt after. The starter is less than $200 and the rest was labor. I could not believe that they would charge me that much especially since the power train warranty is still good for another couple years. I would never go back to this dealership. More

I recently bought a new 2022 Escalade from Simpson Cadillac (my second car from them) and could not be happier with my experience. First and foremost, both of the sales associates who helped me -- Lui Cadillac (my second car from them) and could not be happier with my experience. First and foremost, both of the sales associates who helped me -- Luis N. and Lamar J. -- were fantastic. They were extremely knowledgeable and professional, and very patient with me and my questions. Second, the two managers who handled my negotiations -- Abe R. and George H. -- were also very professional and respectful. I felt they were very honest and straightforward, and represented Simpson Cadillac in the best possible way. Finally, Fernando G. in finance was terrific as well, and explained everything to me in a meaningful way. Overall, my entire car purchase was an A+ in every way. I will be referring all of my friends and family interested in a Cadillac to Simpson and the wonderful people who assisted me there. Ed S. More

The worst dealership I ever been in my life the worst costumer service I ever expected the worst. I have no idea how this people are going business costumer service I ever expected the worst. I have no idea how this people are going business More

We seen a car on the Internet failed in love with it drove 45 miles to go there was willing to pay cash I thought we had a deal but they said it was at the other dealership after two days we called othe drove 45 miles to go there was willing to pay cash I thought we had a deal but they said it was at the other dealership after two days we called other dealership and found out they’re not selling it why put it on the Internet and the salesman never called us More

Liars liars liars liars liars liars liars liars Sell Liars liars liars liars liars liars liars liars Sell used vehicles that have been wrecked and they hide it with fake carfax reports and when you que Liars liars liars liars liars liars liars liars Sell used vehicles that have been wrecked and they hide it with fake carfax reports and when you question they agree to fix then they ghost you no contact to even give you an explanation as to why not Grow some and contact me you know who I am or maybe you do this everyday and don't Keep your promises More

Total Liars They are the worst and are liars. The original salesman said and gave us a good price then we come back to return and guess what... they tell us he m They are the worst and are liars. The original salesman said and gave us a good price then we come back to return and guess what... they tell us he made a mistake and that's why he was fired and told us we had to pay more????? Bunch of liars you will not be satisfied. NEVER A AGAIN. Bunch of idiots. Its no wonder the reviews are so bad. I know those bad reviews are real. More

Bought used vehicle, after being assured " Complete safety inspections performed and addressed on vehicle": Cracked windshield, wrong rotor on brakes, cracked front light not fixed safety inspections performed and addressed on vehicle": Cracked windshield, wrong rotor on brakes, cracked front light not fixed More

Appalling Customer Service On December 27th I, went to the parts department to request a replacement of rod that broke for the second time from the power liftgate of my Buick En On December 27th I, went to the parts department to request a replacement of rod that broke for the second time from the power liftgate of my Buick Enclave. The parts department refused to replace it, even though it was under warranty until I spoke to a service advisor. The service advisor, Mr. Rodelo, said he could not replace the rod without the approval of the Service Manager, Mr. Schultz. Mr. Rodelo was sent to inspect my vehicle by Mr. Schultz before replacing the part. The service advisor inspected the part and then my liftgate. He noticed there was a loose bolt that connects to the rod and decided he would not provide me with the rod unless the bolt was fixed. Rather than advising to have my vehicle serviced at the dealership (strange practice), he sent me to USA Auto Collision to get it replaced. Mr. Rodelo stated once I had the loose bolt repaired he would replace the rod. I followed the directions as prescribed and visited USA Auto Collision. I explained what I was told at the dealership to the auto collision personnel and they offered to inspect the vehicle’s liftgate. To my surprise, they told me they would need to remove all the parts of the liftgate, the inner side compartments, and my back seats in order to inspect the motor that lifts the gate. I told them that sounds like way too much work and effort to tighten a loose bolt. The service person at USA Auto Collision then asked me to bring in the car the following day and they would do a second inspection for $50. I refused. I went home and took off the panel from the liftgate to tighten the loose bolt, which took 2 minutes. However, when placing the liftgate panel back a connecting piece broke causing the need to replace the entire panel ($167.38 unexpected expense). When I returned back to the Simpson Buick dealership the next day to explain what happened I received zero sympathies, horrible customer service, and was basically asked to pay for the liftgate panel. In addition to that, I was told by Mr. Rodelo, “too bad, I should have had the USA Auto Collision repair the loose bolt as instructed. Now you see, it ended up costing you more,” with a smirk on his face. I was completely dissatisfied with his service and advice. He then went to Mr. Schultz to receive approval to order the rod. Mr. Rodelo then told me it would be here soon and dismissed me. I had to persist he give me at least an estimated time of when the piece would be here so that I can make arrangements to pick it up. He rolled his eyes at me and made a few calls and told me it would be here on Monday, December 30th. At this point I walked over next door to speak to the Service Manager, Mr. Schultz, to express my dissatisfaction with this whole situation. I waited over 30 minutes before having the opportunity to speak to Mr. Schultz. Mr. Schultz shared little compassion or concern to my less than satisfactory experience, particularly with Mr. Rodelo’s customer service. Mr. Shultz said there is nothing he can do about this whole situation and offered me an undisclosed discount on the part and sent me on my way. Simpson Buick GMC of Buena Park has a mission to its customers that states, “Our mission is to earn our Customer’s loyalty by delivering sales and service experiences with high quality, excellent value integrity and enthusiasm. We will function as a team, work ethically, and focus on meeting and striving to exceed the expectations of our customers.” It is with regret that I say based on my experience that neither the Service Advisor, Mark Rodelo nor the Service Manager, Jim Schultz “exceeded my expectations” as a customer. Moving forward they have lost the loyalty of myself, and immediate family members, as customers. When Simpson Buick GMC of Buena Park states that they require their employees to conduct the, “Company’s business with the highest ethical standards and treat all customers with fairness and integrity to earn and maintain their trust,” in this case they have failed. As a customer I was not treated with fairness or integrity, which leads to a serious case of mistrust and dissatisfaction. There is much that could have been done to repair this situation and make my experience more amicable and customer friendly oriented. My hope moving forward are that other customers don’t have to go through the negative experience that I had to endure. Henceforth Simpson Buick GMC of Buena Park can consider me a former customer. Sincerely, Ethel Fimbres More

GMC YUKON SERVICE DEPARTMENT I brought my car in for an oil change and discovered a leak in the condenser. It was replaced but had to stay overnight. Jose was so helpful and arran I brought my car in for an oil change and discovered a leak in the condenser. It was replaced but had to stay overnight. Jose was so helpful and arranged a loaner car for me. Amazing customer service. Thank you so much. More

Worst customer service They dont keep there promises they dont care about customers only money....they dont try to acknowledge you unless its convenient for them...they coul They dont keep there promises they dont care about customers only money....they dont try to acknowledge you unless its convenient for them...they could give me the car for free and i wouldn't take it just not to deal with them. More