Simpson Buick GMC of Buena Park

I bought a GMC Sierra 2011, really great service! Everything was very simple and handled professionally by the dealership. I would definitely recommend this dealership! Everything was very simple and handled professionally by the dealership. I would definitely recommend this dealership! More

They gone above and beyond my expectations with what I have asked for. Been advised on things that we may have missed and let me know estimated costs on all items. Service is done in time requested. have asked for. Been advised on things that we may have missed and let me know estimated costs on all items. Service is done in time requested. More

Service advisor Jose Vinas and Service Manager Jay Malloy are always give me GREAT service and are also just the nicest paople to deal with. are always give me GREAT service and are also just the nicest paople to deal with. More

I've scheduled an appointment online (July 29@ 9:30)thinking that my "wait time" would be considerably shorter than just "dropping in". Was I wrong! I waited 2.5 hours just to get an oil change. W 9:30)thinking that my "wait time" would be considerably shorter than just "dropping in". Was I wrong! I waited 2.5 hours just to get an oil change. Waiting 2.5 hours for an oil change is not acceptable. More

Getting my car serviced is never something that I look forward to, however, Ted Diesel really made an effort to get me in quickly, have the technician diagnose the problem, get the part ordered and still forward to, however, Ted Diesel really made an effort to get me in quickly, have the technician diagnose the problem, get the part ordered and still have me out in time to make it to an important meeting with one of my key customers. While many people complain that they feel that having work done at a dealership will result in them paying unreasonable prices and being charged for work they do not even need, Ted Diesel has always taken the time to describe the recommended work and even outlined what items should be done immediately and which can wait until my budget will allow the work. Ted has even gone so far as to call the Technician to the service desk so that my technical questions could be answered correctly. This level of service, along with the fact that even the Service Manager, Jay Malloy, went out of his way to stop and check to see if there was anything they could improve on. Greatly appreciated and although I do not look forward to future service work I will have to have done on my vehicle, I am sure that I will have the work done at Simpson. More

Easy in easy out, service done on time as promised, understood problem and fixed. very understanding and well versed regarding my SUV. Highly recommended Donna understood problem and fixed. very understanding and well versed regarding my SUV. Highly recommended Donna More

Simpson has provided excellent treatment and service. They have a great staff and know how to treat customers. The quality of work performed there has also been excellent. They have a great staff and know how to treat customers. The quality of work performed there has also been excellent. More

I do not normally do this this but I was asked to give an honest review of my sale process being that it was the second purchase in less than a year. It is my understanding, per Brian Cross, that Simpson GMC honest review of my sale process being that it was the second purchase in less than a year. It is my understanding, per Brian Cross, that Simpson GMC values what thier customer's thoughtsare to help them grow. I am in the sales busniess where follow up means everything. From the start of both vehicles Gary Simpson took the orderes but was terrible at following up. It's very disapointing when you start with one vehicle and end up with another. I should have gone back to Brian Cross who would return my calls and let me know what was going on This last epsiode with the van that I ordered, that took several months, I was told it would be here over a week ago by Gary. That was not the case. He even said it was unloaded off the rail car and ready to be trucked to the dealership over a week ago. Still no calls and still no van as of 6 days ago. I was ready to just back out. I received a call a few days ago from Brian telling me where the van was and when it would be here. Brian told me that he would bypass the normal routine and have the van picked up instead of waiting for it to be trucked. That is exactly what he did. Brian gave me a time when it would be there. I received a play by play of how it was going and it all happened as he said. Brian thank you for your help getting it all to happen today. I was ready to take back my deposit and be done with the whole thing. As a salesman, we do not get enough recognition but here's one for you Brian. Thank you very much. When I am ready for another GMC I will come to you. Thanks Joe Komorami More

Jose Vinas is very attentive and listens to all your concerns and makes suggestions in a timely manner. All my warranty & out of pocket costs are clearly explained. I have never been a fan of taking a c concerns and makes suggestions in a timely manner. All my warranty & out of pocket costs are clearly explained. I have never been a fan of taking a car to be serviced at dealerships due to costs but with the 3 oil change vouchers for about $40, you cant go wrong. I would definitely recommend this dealership. More

I have bought two youkon xl's from Simpsons. both times the Experience,was Great no stress from the salesmen,the sales manager,or the finance officer.(NICE) The service department is Excellent.... They mak the Experience,was Great no stress from the salesmen,the sales manager,or the finance officer.(NICE) The service department is Excellent.... They make it so easy to have work done on your truck, Ted Diesel is so helpful.they take appointment on Saturday.. they make you feel like family. Thank You Simpson's Jim Stonebraker More