Simmons-Rockwell Inc.

If there should be a rating lower than one star. They do not deserve the one star. There are wonderful sales associates, however, when you get to the management division, they are liars, rude, unp They do not deserve the one star. There are wonderful sales associates, however, when you get to the management division, they are liars, rude, unprofessional and completely lacking ethics. Stay away from this dealership! Even if means you have to travel 50-60 miles in any other directions, please do. The management team is massively rude and lacks even a small sign of empathy. Their style when dealing with the elderly is something that the Attorney General of New York should look into. Shame on the leadership of this car dealership and shame on anyone that knowing works at this dealership and knows how they treat the elderly. I am just grateful that I caught on to the deal before it was signed by my elderly mother. Avoid them at all cost! Again, most of the sales associates are wonderful people and work hard and are ethical, however when one gets to the finance management managers, the true colors show. My mother was going to pay cash for a brand new vehicle, and promised the required items on the car that she wished. NONE of the requirements that she wanted were on the car. She was not allowed to see the car until the paperwork was done either. "They were polishing," the car for her. Once the car arrived I went to look at it and make sure that it was she requested, and of course the two requirements that she requested were not on the car. The salesman apologized profusely for the mistake, however the finance manager did not care. He would not do anything about the lack of equipment that my mother requested and said either walk or accept the car. Needless to say, I pulled the deal and to which the finance manager said, "hey don't worry this car will be sold at an even higher price." Absolute disgusting and unethical behavior. AVOID SIMMONS ROCKWELL!!!!!! More

I bought my Hyundai at this dealership and have never had a bad experience with their service department. They are truly the best a bad experience with their service department. They are truly the best More

We have bought a few cars from Simmons-Rockwell in the past 15 years. Went in recently to try to get a good deal on a used truck. The salesman was less than enthused about helping us make a deal and just past 15 years. Went in recently to try to get a good deal on a used truck. The salesman was less than enthused about helping us make a deal and just kept returning with financial numbers that were getting higher each time he would come back with them. I mean if you don't want to sell us a car, just tell us. It seemed very shady, and it just felt like he was trying to make the deal for his own benefit. I get it, the dealership needs to make money but when the numbers are going up instead of down near what we were budgeting where is the customer care and satisfaction? We told him what numbers we were looking around and he just was coming back with higher prices. Wasted about 2 hours for nothing. Yep, very disappointed with the salesman. And it was the car I really wanted! First time we left Simmons-Rockwell empty handed. More

DO NOT TRUST THIS DEALER. Brought my Nissan in today 2/13/23 for 4 new tires. Upon picking up I noticed that 1 hubcap is now broken. Upon inquiring as to what happened dealer Brought my Nissan in today 2/13/23 for 4 new tires. Upon picking up I noticed that 1 hubcap is now broken. Upon inquiring as to what happened dealer is denying they had anything to do with it. This is a vehicle in mint condition without a scratch on it. I will NEVER use this garage for service or buy a vehicle here. THEY ARE NOT TO BE TRUSTED. More

I had a great experience buying a car from Derick Hart at Simmons Rockwell in Horseheads. He made the process so easy and closed the deal with the keys in my hands in under 24 hours. He listened to my needs Simmons Rockwell in Horseheads. He made the process so easy and closed the deal with the keys in my hands in under 24 hours. He listened to my needs and most importantly there was no pressure. I came into the dealership with a bottom line of what I was willing to finance and what I wanted to get for my trade in and he met it! No games, no tactics, no negotiation needed. I’ve been car shopping for three months with a few other dealerships, but they kept falling short. He was transparent, personable, and upfront. Even when I made a last minute change in a coverage plan, he put the work in and never got flustered. He got the new purchase order to my bank quickly so I could grab my payment fast. In fact he streamlined all the paperwork and even dealt with my insurance company so I didn’t have to. I arrived from the bank with everything ready to be signed and organized! It was an extremely easy process. I’d also like to add that in addition to being extremely knowledgeable, he was very professional. (I had a sales rep at another dealer who clearly needed training on micro aggression.) He clearly cared how I felt about the process and purchase which really meant a lot to me and sealed the deal. If you are looking for someone who is knowledgeable, efficient, and respectful this is the sales professional for you! More

Got the run around from all other 7 dealerships i dealt with except them. No xxxxxxxx mark up fees. Im not easy to please, n i will definatly be going back next time im looking to buy another vehicle. Truc with except them. No xxxxxxxx mark up fees. Im not easy to please, n i will definatly be going back next time im looking to buy another vehicle. Truck was spotless when i came to look at it. No one else cleaned theirs up before i got there. See Jeff Smith hes the man. This is not a fake message. Think its to good to be true, well its not. Tell them what you want n buy it, its that simple More

The dealership posted the vehicle before they had it and they advertised it as something it was not. Then proceed to lie about where the vehicle was actually located. I recommend not doing with this dealer they advertised it as something it was not. Then proceed to lie about where the vehicle was actually located. I recommend not doing with this dealership because of their shady practices. More

Great Dealer Ship to deal with This is our second Sonata. Would not go elsewhere The first car we leased went very well and Jeff was a joy to deal with. When the time came to get ou This is our second Sonata. Would not go elsewhere The first car we leased went very well and Jeff was a joy to deal with. When the time came to get our 2018 never went any where else . We called Jeff and told him we were ready for our next car, and as expected he made it a smooth experience. In 2021 we know where we will be going again. More

New car Was a great experience will come back again. Tyler was a great saleapersom and was outgoing and patient with us. He was very knowledgeable of the veh Was a great experience will come back again. Tyler was a great saleapersom and was outgoing and patient with us. He was very knowledgeable of the vehicles he was selling. More

2018 Elantra I love my Hyundai! I had a 2003 Elantra that I sold in 2013 for a 2011 Chevy Cruze, worst mistake I could have possible made. After a horrible expiren I love my Hyundai! I had a 2003 Elantra that I sold in 2013 for a 2011 Chevy Cruze, worst mistake I could have possible made. After a horrible expirenced with GM and my Cruze I went back to Huyndai because I know I'm purchasing a trustworthy, reliable, car with a company I trust. Thank you for making a quality car for consumers. More