Toyota of Simi Valley - Service Center

What a great dealership! Robert Hudson, Lupe and Tony provided amazing professional service December 22. I will not go anywhere else with my 2011 Toyota Forerunner. Thank you, guys! Mary provided amazing professional service December 22. I will not go anywhere else with my 2011 Toyota Forerunner. Thank you, guys! Mary More

I was there on 11/11/2020 for my 2011 sequoi's 5000 miles service. In my opinion the company should have honest worker in the service. They lied to me about the cabin air filter. service. In my opinion the company should have honest worker in the service. They lied to me about the cabin air filter. More

if you need service go see Amanda at Simi Valley Toyota she's the best. She will always go above and beyond to make sure all your concerns are met she's the best. She will always go above and beyond to make sure all your concerns are met More

Service Experience Although the dealer had good cookies and a licensed masseuse on some days of the week, the older staff was very rude and short with me (perhaps becaus Although the dealer had good cookies and a licensed masseuse on some days of the week, the older staff was very rude and short with me (perhaps because I was younger). Although there were some great staff members sparsely between the staff, I was always treated by the older staff. Huge lack of respect, they talked down to me like a child rather than addressing me as a customer who was paying for their service. The moment my 2-year service ended, I immediately switched to the Toyota in Mission Hills where they provided much better customer service and treated me like a normal person. I do not know if it was my age, because I looked young, my student occupation at the time, my skin color, or even my quirky glasses - they definitely should not have treated me the way they have. It was ill-mannered and presumptuous. One instance, I accidentally dropped my service papers on the floor. Rather than kindly acknowledge my mistake and help, the representative said "hey, you might need that buddy, it's money." Completely unnecessary. Another instance, a representative did not believe me that it was my car, they belligerently questioned my ownership to the car. Although yes I did co-own it with my father, he did not believe that it was under my name, despite it being on the contract and on the service paperwork. A ridiculous excuse for childish behavior. Unfortunately, there are more bad cases than good cases on my behalf. I will never go back there again. More

Easy in, easy out. Great service. Easy process making appointment. Quick drop off and pick up. I was offered a ride. Nice friendly and efficient service. I will be going back. Easy process making appointment. Quick drop off and pick up. I was offered a ride. Nice friendly and efficient service. I will be going back. More

Exceptional customer service Service individuals were conscious about not replacing parts that were still in fair condition. Fast service in and out as promised before car was in Service individuals were conscious about not replacing parts that were still in fair condition. Fast service in and out as promised before car was in. Excellent service all together. More

Friendly and professional staff The staff was professional and courteous. I was asked if I needed a ride anywhere, but decided to wait at the dealership. Waiting area was comfortab The staff was professional and courteous. I was asked if I needed a ride anywhere, but decided to wait at the dealership. Waiting area was comfortable and had one of those fancy coffee/cocoa/almost anything machines. Donuts there also, but I think you have to get there early, as the last donut disappeared about 10:30 and the box was never replenished. Wait time was as promised. Could have used some newspapers in the area to help pass the time. All I found was a week-old LA Times. Overall, a good experience. More

Great Service Friendly and professional. I waited for the service and it was done when said. Quick! Loved that I didn’t have to wait hours and hours. Friendly and professional. I waited for the service and it was done when said. Quick! Loved that I didn’t have to wait hours and hours. More

OUTSTANDING EFFORTS! WAS RUNNING LATE TO PICK UP MY TRUCK! CASHIER WAS GONE THERE WAS NO PORTER AVAILABLE AND MARK P. WENT AND FOUND MY KEYS SOME WHERE LOCK UP IN A SECURE WAS RUNNING LATE TO PICK UP MY TRUCK! CASHIER WAS GONE THERE WAS NO PORTER AVAILABLE AND MARK P. WENT AND FOUND MY KEYS SOME WHERE LOCK UP IN A SECURE KEY BOX INSIDE DEALER GOT THEM OUT AFTER THIS HE COLLECTED MY PAYMENT HIM SELF AND DELIVER MY TRUCK! ALL THIS 1 HOUR PAST DEALER CLOSING TIME!! More

Quick and easy 30000 mile service went off without a hitch or additional expense. Great job and professional interaction via Mark Platz, Service Rep. Nothing else r 30000 mile service went off without a hitch or additional expense. Great job and professional interaction via Mark Platz, Service Rep. Nothing else required until 35,000! More