Toyota of Simi Valley - Service Center

Robert was friendly, easy to deal with and helpful. Thank you for the quick service Thank you for the quick service More

Work was done on time and what was discussed. I can’t say that I’m a fan of the 15 word minimum, if a concise and accurate answer can be provided in less than 15 words it should be accepted. I can’t say that I’m a fan of the 15 word minimum, if a concise and accurate answer can be provided in less than 15 words it should be accepted. More

Mark Platz is very friendly and knowledgeable about the service needs of my vehicle. xx service needs of my vehicle. xx More

The team was waiting for my appointment when i arrived. I was taken to my advisor quickly , and reviewed the service requested. I received a thorough analysis and advice on prioritizing recommended service I was taken to my advisor quickly , and reviewed the service requested. I received a thorough analysis and advice on prioritizing recommended service. More

Following my initial concerns and questions, there was a delay. It took a number of days to get a response from a manager. However, after I spoke to somebody who seemed to be in a management position, but n delay. It took a number of days to get a response from a manager. However, after I spoke to somebody who seemed to be in a management position, but not the service manager, I had all of my questions answered, and my concerns alleviated. So I can now rate your dealership higher than I did before. More

I had a small crew in my rear tire. I was told the tire no fixable and need new tires. Cost 300 dollars. Went to Big Brands Tires, they fixed my tire free of charge even I did not broug I was told the tire no fixable and need new tires. Cost 300 dollars. Went to Big Brands Tires, they fixed my tire free of charge even I did not brought the tire from them. I did not need a new tire, I purchased my Toyota Highlander at Simi Toyota, I was very happy with the sale but one thinks for sure. If I need a repair, definitely I will go to somewhere else. I felt they wanted to rip me off. More

The wait time is the only thing with my issue. Besides that every good, and the price is ok Besides that every good, and the price is ok More

The service is good and the price is very reasonable. The service advisor Mark was good too! The service advisor Mark was good too! More

Up until this last visit, Simi Toyota was 5 STAR. This last visit, not good. Some areas were just fine however when I arrived on time for my appointment (12:45) I received a Yellow 12:45 magnet and This last visit, not good. Some areas were just fine however when I arrived on time for my appointment (12:45) I received a Yellow 12:45 magnet and then a truck pulled in behind me with a 1:15 Yellow magnet (30 minutes early) and the service tech took that truck before checking me in. I asked another service tech why they would take a 1:15 at 12:45 when a 12:45 is in line first? Finally, after seeing some frustration growing, a service tech came out and said he would get my paperwork started for the tech who took the 1:15 truck. Once I was checked in, I sat in the lobby which again, no problems at all. When the service was complete, the tech who took the 1:15 truck called me up, checked me out and acted like just another day with no sort of explanation for his mix up earlier. I'll continue to visit Simi Toyota and hope this one appointment was just a hiccup to what is a very nice dealership. More

Appreciate seeing the video of my car’s checkup. The shuttle service is very valuable to me as a single person. I do not have to use public transportation while my car is serviced. The shuttle service is very valuable to me as a single person. I do not have to use public transportation while my car is serviced. More