Toyota of Simi Valley - Service Center

Communication of status - excellent. I did not use the sales personnel. Only there for service. I did not use the sales personnel. Only there for service. More

I don’t wish to write anything here. Suggest you not make this screen mandatory Suggest you not make this screen mandatory More

I have had issues with them on my appointments also requested an oil change but they didn’t do it. They never return my calls. requested an oil change but they didn’t do it. They never return my calls. More

Worst communication during this visit. The service representative was not friendly. I had a mailer of discounts that I had received from Toyota. One of them being a discount oil change. I The service representative was not friendly. I had a mailer of discounts that I had received from Toyota. One of them being a discount oil change. I handed the representative the mailer. He took the mailer with ALL of the discounts. stating my car would be ready the following day. I declined all but the oil change at this time, which was stated to have been completed. I called representative and he was busy on another call. I attempted to request a driver, but could not. The recommended services were near just under $4,000.00. I started that site to the cost, I would need to get other quotes. My call was not returned until a few hrs later. Representative stated he wanted to be sure I knew my car was ready for pick up because I didn't answer his call. HE NEVER CALLED!! After I hung up, I was then able to request a ride through the link provided at do off. When I picked up my vehicle, the prices were not listed on the print out of recommended services. I didn't receive the remainder of the discounts that were printed on the mailer. I'm sure there were discounts for services that were recommended. More

A helpful salesperson, fast process which was appreciated. Willing to match price from another dealer. appreciated. Willing to match price from another dealer. More

We ask them to place a sticker reminder for the next visit, they said they will put it but did not. They did not turned off the light reminder "maintenance required" even we ask then too. They said our visit, they said they will put it but did not. They did not turned off the light reminder "maintenance required" even we ask then too. They said our battery needs replacement but still functioning. Not coming back if we have a choice. More

Steven helped me was professional, knowledgeable and efficient. I appreciated that I was called for my service appointment, rather than me having to call. The check-in process was efficient, and my wa efficient. I appreciated that I was called for my service appointment, rather than me having to call. The check-in process was efficient, and my wait time was less than quoted. More

Excellent people and waiting area for customers. First warranty service went great and was finished quickly. Done correctly the first time. First warranty service went great and was finished quickly. Done correctly the first time. More

Service was great and quick. Robert Hudson was very friendly and professional. Came to Simi Valley service department rather than going to Thousand Oaks. Robert Hudson was very friendly and professional. Came to Simi Valley service department rather than going to Thousand Oaks. More

Drove past Frontier Toyota and Hamer Toyota, due to bad past experiences at both these dealerships. Exceptional experience at Simi Valley Toyota. As a matter of fact we drove all the way there to purchas past experiences at both these dealerships. Exceptional experience at Simi Valley Toyota. As a matter of fact we drove all the way there to purchase our car back in June. More