Toyota of Simi Valley - Service Center

There is one problem I have with the service department. That problem is the communication of an issue not listed in the planned work as documented in the initial plan. Many times I have to call to see if That problem is the communication of an issue not listed in the planned work as documented in the initial plan. Many times I have to call to see if my car is ready. Then at 5:00 pm I am told they found a problem or something that needs to be addressed even though I dropped off the car in the morning. Many times it is a simple issue and I ether have to come back or leave the car to get it fixed. If a problem is found, it should be communicated as soon as possible so that I can make a decision about it and hopefully get it addressed the same day I have my routine maintenance performed. More

Awesome, friendly service from Mark. He was able to answer all my questions. He and the team took care of my car quickly. I'll definitely return the next time my car needs anything. He was able to answer all my questions. He and the team took care of my car quickly. I'll definitely return the next time my car needs anything. More

Manish in service was very helpful in my first service for my new RAV4 Prime and providing me with my second key. Service dept waiting room was comfortable while I waited for my vehicle and I appreciate for my new RAV4 Prime and providing me with my second key. Service dept waiting room was comfortable while I waited for my vehicle and I appreciate the free coffee (snacks or doughnuts would be nice as well). Overall, an excellent experience. More

Manish was great, very helpful and efficient, would definitely like to work with him in the future definitely like to work with him in the future More

Overpriced! It is too much to charged $170 for air box cleaning. The part with dirt can just get cleaned instead of replacing it. It is too much to charged $170 for air box cleaning. The part with dirt can just get cleaned instead of replacing it. More

Efficient and always professional service. Fred is an asset to this dealership. He's knowledgeable and very personable. Fred is an asset to this dealership. He's knowledgeable and very personable. More

I had brought the car in with an engine light. The mass air sensor was replaced for around $300. The technician was brought to me to verify that the engine light would not come back on in a few we The mass air sensor was replaced for around $300. The technician was brought to me to verify that the engine light would not come back on in a few weeks. I was told the engine light would not come back on but it came back on. I'm taking it to a different shop to get it fixed. More

I don't know that much about auto repair on these new car but I brought the car in to Simi Toyota on Saturday for a regular service the advisor said I needed a fuel injection cleaning so I got that after the but I brought the car in to Simi Toyota on Saturday for a regular service the advisor said I needed a fuel injection cleaning so I got that after the service was complete I brought the car home didn’t drive it until Monday and the alternator and battery went bad. So sad so a little disappointed that they didn’t see that on Saturday. More

Provide good customer and reliable service to client. Trusted quality of customer care and efficient job. Trusted quality of customer care and efficient job. More

The service was quick, done correctly and great customer service! I would go back for sure. service! I would go back for sure. More