Toyota of Simi Valley - Service Center

From the moment I arrived, Oscar demonstrated remarkable professionalism, attentiveness, and expertise. Oscar's friendly demeanor and willingness to go above and beyond to address my concerns made the entir professionalism, attentiveness, and expertise. Oscar's friendly demeanor and willingness to go above and beyond to address my concerns made the entire experience seamless and enjoyable. He ensured that every aspect of my service visit was handled efficiently and with great care. His detailed explanations and proactive approach instilled confidence in the quality of work being done on my vehicle. More

First spent 2,200 for the brakes and suspension but they didn’t notice a big leak that it had. Then took it back to get the leak taken care of they charged 5,800. It wasn’t ready the day they said kept tell didn’t notice a big leak that it had. Then took it back to get the leak taken care of they charged 5,800. It wasn’t ready the day they said kept telling me to call back. When I would call they said they would return my call and never did. When I do get my truck one of the wheel caps was missing, the fan was broken, the coolant overflow was left open and all the coolant came out. One bracket was not even bolted right. I go there for the warranty and for genuine parts and it comes back worse. Then one of the advisors got mad because I didn’t go back to him. Very bad experience. Manager said he would order the wheel cap but nothing yet. I don’t know what they did to it because after the first time that it went in for the brakes it started having issues. More

Robert was great— straightforward, honest, and gave me timely updates on all repairs with my cars. timely updates on all repairs with my cars. More

Nice associates. Not pushing for anything. Have knowledge parts department have nice people. Take good care of vehicle. Not pushing for anything. Have knowledge parts department have nice people. Take good care of vehicle. More

Fast, friendly service. No complaints!! I also like that they call to set up a date and time for routine services as I am sure I would forget otherwise! No complaints!! I also like that they call to set up a date and time for routine services as I am sure I would forget otherwise! More

Long wait, complementary car wash should be part of service when waiting in service area service when waiting in service area More

The customer service is outstanding I just want to say keep up a good work. keep up a good work. More

Rob and crew were very helpful and informative. Thanks Mike for also being so cool 👍 Thanks Mike for also being so cool 👍 More

Kevin M. Was one of the nicest Toyota employees I’ve ever interacted with. Extremely helpful and professional about getting my Tacoma in and out in a timely m Was one of the nicest Toyota employees I’ve ever interacted with. Extremely helpful and professional about getting my Tacoma in and out in a timely manner. I’ve had my truck serviced at multiple locations around the country and this dealer was by far one of the best. 10/10. More

Less than 2 hours and everything went good. . glad everything went according to plan. Thanks . glad everything went according to plan. Thanks More