Toyota of Simi Valley - Service Center

Even though I had an appointment, I still had to wait over 4 1/2 hours in the waiting area. Very frustrating. over 4 1/2 hours in the waiting area. Very frustrating. More

oil change at 0800 wasn't complete till i called at 12 noon windshield was dirty when i showed up and all that was done was the wipers were turned on employees were nice though ! noon windshield was dirty when i showed up and all that was done was the wipers were turned on employees were nice though ! More

7-19-24 drops of truck at 07:59. Install a tent on my Tacoma. Parts to install on roof rack on front seat. Promised 10:20. Truck comes out and one problem no tent on the truck. I ask Install a tent on my Tacoma. Parts to install on roof rack on front seat. Promised 10:20. Truck comes out and one problem no tent on the truck. I asked Luis about that and he checked on it. Came back and explained somehow no communication between Ironman and Toyota. Communication was made but now it was pushed way back. Fine with me just want the tent installed. After some more time Luis got me a courtesy ride home. With the promise to keep me informed. Ironman called me and asked me, You want the tent to open over the passenger side? Yes. At about 5:30 or 6:00 I decided to get back to Toyota of Thousand Oaks as the service center closes. The job was finalized at 08:10 the next day. I did pick up the truck the 19th. I was told to bring the truck back the next day as Ironman 4x4 said they put the tent so it opens over the driver side. Luis was helpful the whole time. Always letting me know what is happening. I never paid when I picked up the truck. I went home and looked at the tent and was happy to see it was installed correctly. I opened it up to check. It was installed correctly. I went back on the 20th to pay my bill. Thanked Luis. Another Service Advisor, Ironman is always making mistakes. I just couldn’t help but laugh. Blame it on the other guy. I wanted to ask, do you ever make mistakes? I didn’t. I thanked Luis again and left Toyota of Thousand Oaks. I blame it on the miscommunication between Ironman 4x4 and Toyota of Thousand Oak’s. Not my first problem with you but perhaps my last. Douglas Hall. Halld1@icloud.com. 760-616-9099. Again Luis Sabana was a great help. Thanks More

Oscar Robles Gonzalez was very easy to work with and kept me informed on the progress of my car. me informed on the progress of my car. More

Manish Sharma, service advisor, is very easy to work with, answers my questions without hesitation, and keeps me informed during my car maintenance. with, answers my questions without hesitation, and keeps me informed during my car maintenance. More

It’s a smooth and easy process. Representatives were very helpful and efficient with the process. Representatives were very helpful and efficient with the process. More

They were super helpful and very nice. Communication was good. They heard me on what I was concerned about and fixed everything and worked with me. Communication was good. They heard me on what I was concerned about and fixed everything and worked with me. More

Staff are very efficient and courteous. uest louge was great with comllimentary drinks. I had a great experience while I was there. uest louge was great with comllimentary drinks. I had a great experience while I was there. More

I trust Robert Hudson, service advisor, to be straight forward & honest with me. He always does the best job! forward & honest with me. He always does the best job! More

Great service, excellent customer care - as always. The shuttle service is a nice plus that I appreciate a lot. The shuttle service is a nice plus that I appreciate a lot. More