Toyota of Simi Valley - Service Center

I appreciate the kind assistance with maintaining my vehicle. I would like them to wash the car like they used to do. vehicle. I would like them to wash the car like they used to do. More

Oscar helped me out with my routine check up. He was very informative and made sure everything was taken care of. He was very informative and made sure everything was taken care of. More

Debbie's customer service was wonderful. Her and the entire team were very attentive, approached me the moment I drove up, and the mechanics were super fast with my service!! Her and the entire team were very attentive, approached me the moment I drove up, and the mechanics were super fast with my service!! More

### Failure to Communicate One of the most troubling issues is the complete lack of communication from your service department. It has become a pattern for your team to fail to return phone calls or pro issues is the complete lack of communication from your service department. It has become a pattern for your team to fail to return phone calls or provide updates on the status of my vehicle. This lack of responsiveness is not only frustrating but also shows a blatant disregard for your customers' time and concerns. When a vehicle is in your care, there is a reasonable expectation that the customer will be kept informed about any issues, delays, or necessary repairs. This has not been the case in my experience. More

I felt people in your service department acting like Robot! Not human to human! Also waited for 50 minutes for shuttle give me a ride! Mike claim he came and called my name in the previous ride, but l Robot! Not human to human! Also waited for 50 minutes for shuttle give me a ride! Mike claim he came and called my name in the previous ride, but l was sitting there the whole time and how l probably could not hear him, may be you need a microphone to call people! I was receiving a text about every 5 mints, almost 12 text for nothing! The lady one was your ride is arrived and waiting for you when l already was in the shuttle for 5 minutes reaching dealership! I do not know about the service my car received since l trust they have done it and no way to check that part. Thank you More

1. Car had a filmy, sticky substance on drivers side paint and window which was difficult to remove. 2. Tire pressure was written as 35psi all around. My Toyota app says 32 front, 33 rear. Consideri paint and window which was difficult to remove. 2. Tire pressure was written as 35psi all around. My Toyota app says 32 front, 33 rear. Considering the low profile of the tires and the state of the surface of the LA freeway system, having such low psi is inviting rim and tire damage. 3. My service rep Kevin was very nice and promised to answer my questions regarding the "Power, Normal, Eco, Custom" settings. More

Love Simi Valley Toyota! All their employees are so kind in every department. Family owned business that also cares about the community. All their employees are so kind in every department. Family owned business that also cares about the community. More

Buena atencion y exelenge comunicacion y un servicio rapido la persona que me auudo exelente rapido la persona que me auudo exelente More

SV Toyota's service dept was helpful, did a great job. D Seeger was the best to coordinate the repair. D Seeger was the best to coordinate the repair. More

To get my Google maps syn to my car is an ordeal Everytime I can in the car. The dealer has no dedicated staff to train for this. I have no gps on my car screen more than a handful of time. I finall Everytime I can in the car. The dealer has no dedicated staff to train for this. I have no gps on my car screen more than a handful of time. I finally went and have dealer to look into it and this is the first model rav 4 offer wireless and maybe this is an issues! I can not load my gps map without going thru the Toyota app to register and register over and over again. I don't need my car to remote start my car and I don't need to know if my car doors are locked in my garage, but I Need the map on my car GPS every time I drive.!!?! How hard would this be!!!! I am stressed just thinking about it , yes, I got it working but it is a 2 min to 15 min ordeal Everytime I need my GPS!!! The worst app ever invented, it constantly asking if I want to pay a subscription on everything!!! No 8 don't want to pay more for basic technology!!! Load the map every time I get inside my car after I loaded my cell phone info to the car!?! I will tell all my friends, don't buy this till Toyota figured this one out, if I gave recommendations and all my people will listen, that is how my family ends up with 6 Suburau !!!! More