Toyota of Simi Valley - Service Center

Good Morning, it was great service that was fast and friendly. They took care of me quickly and got me out of there before I knew it. Everyone greeted me with a smile and made sure I was taken care of, friendly. They took care of me quickly and got me out of there before I knew it. Everyone greeted me with a smile and made sure I was taken care of, especially Raul Avalos Lopez. He was my Service Advisor and went beyond normal service by giving me VIP treatment. I appreciate him and will be returning because of that service and attention. More

Every time we go to Toyota Simi, there is some chaos or delay. This time, when I dropped of my RAV 4 our service person wanted to charge me and when I explained that we have a package- his first response delay. This time, when I dropped of my RAV 4 our service person wanted to charge me and when I explained that we have a package- his first response is "no you don't". When I explained again that we have a package, he responses "fine, I will check again." Sure enough, we have a package. He said my car would be ready at 4pm. At 3pm he calls to tell us there is an oil leak, and they had to power washed the engine and put a dye in the car. We need to come back in 1,000 miles to have it checked. And the car will be ready by 4pm. At 4pm, we went to pick it up, as we drove in, we saw our service attendant in his personal vehicle having a break (which I understand is allowed - but if you tell people to pick up at 4pm, have someone step in for your position). There was already another young lady waiting for him to return to get her vehicle. She was there since 3:45. Another attendant paged our person (again), no response. After 5-10 minutes another person started to help the lady ahead of us. As he was wrapping up with her, our service person shows up (4:15 -- remember, we said we would be there at 4pm). As he walks up to the counter, to help, us - thinking we were next, an older couple walks in front of us saying they have been waiting a long time. Huh? Where did they come from? Our service person said, they have been waiting well before us - how would he know? He wasn't even there? Another service gentleman said he would help us, But, couldn't find our paperwork. Our service attendant pages to have our car brought up, turns out they never did the dye test! The car wasn't done and they wanted us to wait another 10 minutes for the service department to process the test. We explained that we were told the car would be ready by 4pm, it's now almost 4:25 and the car isn't finished. We have dinner plans. Finally, we got the car back, and my husband went to ask when they can do the dye test and to make sure it's covered by our plan. Our service attendant just walked off; never acknowledge my husband. We didn't leave till 4:40, with no idea about the dye test. At my last service, I explained multiple times that my trunk doesn't open - both with the F.O.B and the button inside the vehicle. The hinges need replacing. You can hear them barely moving as the trunk opens. Sounds like an animal dying. The same service attendant told me the hinges were fine and I had "things" blocking the trunk. I had to take him out and show him there was nothing blocking the trunk from opening before he believed me. Then he told the service department the latch needed replacing, not the hinges. I paid $500 for the trunk to still not work correctly. Last service they told me all my air filters were filthy and needed replacing. My husband said he would do it. He hasn't gotten to it. But, this time my air filters were fine. So, how is it three months ago they needed replacing, they weren't, and this time they were fine? That to me screams, you are trying to charge me randomly. This is my second Toyota. My first Toyota, I used to take to the Simi Service Department, but after a few times off feeling like I was being up-charged or not taken seriously, we changed service centers. The only reason I am taking this Toyota to Simi is because we bought the service package with this car. Once the service package is finished, we will be changing service centers. More

Manish Sharma, my service advisor, explained everything clearly and kept me informed about my air conditioning filter that needed to be replaced. I appreciated that he sent me a video of my car. I most app clearly and kept me informed about my air conditioning filter that needed to be replaced. I appreciated that he sent me a video of my car. I most appreciated that my car was ready by 1 pm and I got an immediate phone call about this. More

Oscar took care of everything and made sure that my vehicle was properly serviced and maintained. vehicle was properly serviced and maintained. More

Rob in service department was very professional and nice. My oil change was Don in a reasonable time My oil change was Don in a reasonable time More

Great customer service. Great communication. Friendly reps. Always smiling. Welcoming. Top notch service from the technicians. A well rounded well executed team. Definitely Great communication. Friendly reps. Always smiling. Welcoming. Top notch service from the technicians. A well rounded well executed team. Definitely worth the 1 hour commute. More

Service was good it was quick full inspection of the car was completed in 45 minutes was completed in 45 minutes More

My Service Advisor, Manish Sharma, explained everything clearly and kept me informed during the 3hours of service time during which I waited in the very comfortable Customer Lounge. clearly and kept me informed during the 3hours of service time during which I waited in the very comfortable Customer Lounge. More

Everything was great, Rob Osborne did a great job checking on the vehicle and keeping me up to date. checking on the vehicle and keeping me up to date. More

Huge shout out to Raul Avalos for striving for excellency at this dealer. I am so glad he was there to welcome me and guide me through the whole service of my car. I am definitely looking forward to next tim at this dealer. I am so glad he was there to welcome me and guide me through the whole service of my car. I am definitely looking forward to next time. More