Toyota of Simi Valley - Service Center

Great job bringing my old tundra up to speed by replacing a number of worn it parts a number of worn it parts More

Oscar was knowledgeable and helpful. I really appreciated the fact that he explained in detail why my car had certain recommendations. I enjoyed my experience with Simi Valley Toyota. I really appreciated the fact that he explained in detail why my car had certain recommendations. I enjoyed my experience with Simi Valley Toyota. More

Everyone is so Kind and I appreciate the great coupons during these tuff times, Thank you! during these tuff times, Thank you! More

Good service 100% better then Autonation. I will drive the extra 30 miles from Valencia to Simi to have my vehicle serviced. I will drive the extra 30 miles from Valencia to Simi to have my vehicle serviced. More

I was on a time crunch the day of my service. My appt was scheduled for 9:30, no one came to check me in until 9:45. I informed my rep when I checked in that I needed to leave no later than 12:30 My appt was scheduled for 9:30, no one came to check me in until 9:45. I informed my rep when I checked in that I needed to leave no later than 12:30. He assured me he would work to get my vehicle finished by my out time. The waiting room was full so I walked about 20 blocks to the nearest Target. I called at 11am to schedule a shuttle pick up at 12:15. 12:15 came and went, no shuttle. I called, couldn’t get a hold of my rep and the receptionist told me there was one person ahead of me for the shuttle. But I had it scheduled well in advance I said. I asked if my car was done. The receptionist said my rep would have to tell me that and he’s busy. No apology, no solution was given so I canceled the shuttle and called an Uber to my appointment. I got a voicemail from the rep at 2:20 saying the car was finished. I got back to the dealership at 4:30pm. Explained all the mix ups of the day. No apology again. In fact he said the car was ready at 11:45…really? Then why did no one tell me that when I called at 12:15? I asked if the dealership could at least pay for my Uber and was told we don’t do that. He took my money and I left. I overpaid for an oil change, almost double what I’m used to. I get that it was a busy day but the lack of communication is inexcusable. If you know that Fridays are busy then staff appropriately. I can be pretty understanding but to never receive an apology or a solution for all the issues I encountered as a direct result of bad customer service means I won’t be back again. More

We had a good experience with Toyota of Simi Valley. None of the drama that you’re used to with the car dealership. Everything was very straightforward and the communication was top-notch. Thank you ver None of the drama that you’re used to with the car dealership. Everything was very straightforward and the communication was top-notch. Thank you very much. More

The dealership is well run. The service department employees were efficient, helpful respnsive to my concerns and thorough. The service department employees were efficient, helpful respnsive to my concerns and thorough. More

Always a good experience with this dealership, timely, great customer service, and local to our city. great customer service, and local to our city. More

Rob did a fantastic job, made sure my parts were there. He had to go to the TO dealership to grab one additional item. I trust him and that's what's most important He had to go to the TO dealership to grab one additional item. I trust him and that's what's most important More

Excellent customer service. Oscar was very professional and helpful, and kept me informed throughout the visit. Oscar was very professional and helpful, and kept me informed throughout the visit. More