Toyota of Simi Valley - Service Center
Simi Valley, CA
1,301 Reviews of Toyota of Simi Valley - Service Center
I took my Toyota Corolla 2007 for transmission oil change and ever since then my car started to have more problem. It started shaking and had a wheezing noise. All started from the time I took my car for o and ever since then my car started to have more problem. It started shaking and had a wheezing noise. All started from the time I took my car for oil change to DCH. Now I have to pay extra money. Their service is such to just add more problem to car and charge people more. I had the worse time of my life taking my car for just a basic oil change to them. I DO NOT recommend this dealer even for a basic oil change. More
Took car in for oil change and tire rotation on my van. Was called and told there was a recall on the rear gate lift system that needed to be performed. This rear gate has never malfunctioned in the 7 yea Was called and told there was a recall on the rear gate lift system that needed to be performed. This rear gate has never malfunctioned in the 7 years I've owned the van. Now rear hatch won't close at all and I was left stranded at VONS with groceries in the van and the rear hatch unable to close. I requested to have the car fixed at another Toyota dealership due to previous issues by this dealership, such as them selling me and installing the wrong sized tires on my car that wore out in a year and they admitted they sold me the wrong tires. Not enough room here to list all the issues we've had with this dealership over the past 7 years. The Service Manager has informed me that he can not help me accomplish getting repairs done at Thousand Oaks Toyota and I have to make all the phone calls myself. I never wanted to be an employee of Toyota, but I am sure having to put in hours of my own time getting my van repaired after they installed struts that are not supported by the motor. I was informed by Simi Valley Toyota Customer Service person named Crystal that this has happened to at least 9 of the vans on this recall at the Simi Valley Dealership. Why I had to hear that from her and not the service manager is because the service manager said he was unaware of this. It is his job to be aware of this information. He also would not guarantee the work on my van if I brought it back to them, stating, "Anything can happen" when I asked him what if I bring my van back to you and more things go wrong? Not what a customer needs to hear. A customer needs to hear, "I am so sorry that this has happened to your van. It has happened before with this recall and we know how to fix it. We will have your van back to you in a timely manner and have full confidence that we can fix the problem that was created when we did the recall." Greg did not have his facts straight when he said to me that I had called to have the recall performed. All he had to do was check what I wrote on my night drop box envelope for type of service to be performed. It stated, "Oil Change and Tire Rotation." We were never notified of a recall prior to bringing the van in for the aforementioned service and certainly did not request it. When I tried explaining this to the service manager, he started harrassing me, and telling me that I must be a very unhappy person who always needs to be right to keep going on like this. Well Greg, when you don't have your facts straight, and keep talking over me, I am going to keep telling you what the facts are and if you can't handle the truth then I need to speak to your boss. When I asked for the name of Greg's boss, he told me that it is a corporation and I'd have to look it up! He then started rambling some very unpleasant, harrassing statements that I do not wish to post here and I told him I was done with him and would be hanging up. Stay away from this dealership. They are not helpful and they blame the customer. More
We came in for a service on our Prius and meet Brett Flick while we were waiting fro our car to be serviced. He was so great, he gave us tons of info on a wide range of cars and in that time we found a Flick while we were waiting fro our car to be serviced. He was so great, he gave us tons of info on a wide range of cars and in that time we found a used car that completely filled our needs. Brett made it happen for us. Thank you Kelly Oxford More
I choose to drive 30 minutes from Woodland Hills to Simi Valley due to the service that I have received from this establishment. There are other Toyota dealerships much closer to my home but they missed the Valley due to the service that I have received from this establishment. There are other Toyota dealerships much closer to my home but they missed the Memo when it comes to customer service. I came to service my 2010 Toyota Camry SE and left with a new 2012 Camry SE. To my delight, I was introduced to Andrew who immediately bonded with me as I explored the lot. Within a short period, he offered some options that made sense to trade up. All this without the pressure and anxiety usually associated with investing in a new vehicle. Andy Sasso was Andrew's support and both of these staff should be cloned. Thank you for a wonderful experience. I look forward to seeing them again when I come back for my future services. My very best regards, Charles Van Elten. More
I had my 2010 4Runner towed in for stalling on the Freeway. It took 4 days get it fixed due to a bad sensor, covered under the 36/36 warranty. I had to beg them for a status update several times. I Freeway. It took 4 days get it fixed due to a bad sensor, covered under the 36/36 warranty. I had to beg them for a status update several times. I had too actually go by the shop multiple times for a status, two days after no communication from the service department. Very poor communication and broken promises to call with a status. The day the car was supposed to be ready, I called several times and finally reached a service person who told me my car was ready and no additional services was required. When I got home I reviewed the paperwork in detail with indicated that I need brake service, dirty air filter and a tire rotation. I thus call and was told to bring the car back for couple of more days. Really, like the hundreds of dollars in car rental fees were not enough. This is the same Toyota dealership; I have been going to for two decades. Up til now I have always had exceptional service. To be fair it has been a couple years. I should have read recent reviews on different web sites before towing my 4Runner there. This will be the last time I will ever take any of my Toyotas to this service department for service. More
I'll be the first to give Mr. Carpenter a review. Took my 2010 Tundra in for a faulty windshield moulding, this caused that annoying ticking sound while doing highway speeds. Dropped it off in the mornin my 2010 Tundra in for a faulty windshield moulding, this caused that annoying ticking sound while doing highway speeds. Dropped it off in the morning and picked it up in the afternoon. I was hoping he would initially replace the part but instead they had the moulding sealed. However, Mike said if if pops back up to give him a call and they'll replace it. Anyway, a few weeks go buy and noticed the moulding started to warp .. so I figured to give Mike a call. Plus, there was also an issue with the truck engaging while I was at a full stop. It felt like being bumped in the back so decided to have them take a look at it along with the moulding. Dropped it off in the morning and I received a call from Mike providing me with a detailed list of what he intends to do withthe truck. Unfortunately, they didn't have the part so they had to special order it. They kept the truck for a day and picked it up late eveining. The moulding was replaced and a new drive shaft was installed. Thanks for keeping your word and not trying to "jerry-rig" the moulding. Now, I knew about the driveshaft before I went to the dealership--I knew there was an existing TSB available and wanted to see if these guys would bring it up. To my surprise-- they did. He mentioned during the assessment that there was a TSB for the problem I mentioned about the bumping feeling when the truck is stopped. I'm surprised because I've owned several Toyotas from the first gen Tundra's to the first gen 4Runners, and I've taken these vehicles to other dealerships and never got the service I received from DCH. I know my Toyota's and I know when a good service advisor is honest. The last honest service advisor I had was in Van Nuys several years ago-- this guy went above and beyond when I had my 2002 Tundra supercharged. On another note, when I left the truck for service that day, I mentioned to my wife I left 25.00 in cash in the center console and some change in the dispenser. This was after the fact so if it was taken then I wouldn't have an argument to stand on --when I picked up the truck low and behold money and change was still there. That was an outstanding feeling. Reassurance and honesty from a dealership--- who would've thunk. Thanks Mike and the Service team--looking forward to using your services in the future. More
I was helping my Mom out by getting her scheduled service completed while she was on vacation. When I got to the dealer, Cesar directed me to the correct place to drop off my car, I had no appointment yet he completed while she was on vacation. When I got to the dealer, Cesar directed me to the correct place to drop off my car, I had no appointment yet he was able to get my Mom's car serviced right away. While I was waiting Cesar showed me around the dealership and we checked out a few cars as my lease on my current car will be up soon. We didn't get to go for a test drive as the service department completed the oil change within 45 mins which was about an hour ahead of my estimated completion time. Wow!!! that NEVER happens at other dealers. I will be coming back to see Cesar as soon as I get closer to my lease turn in date as you have some nice looking cars on your lot and Cesar was so very knowledgeable and friendly. I didn't feel pressured in any way to "buy the car today" so I will be back assuming Cesar can help me when I return! More
First time at this dealership. They took good care of me, nice people, gave me a ride home in their nice shuttle. Kept me informed of the progress and my advisor even found a coupon for me to save 15%. I'll nice people, gave me a ride home in their nice shuttle. Kept me informed of the progress and my advisor even found a coupon for me to save 15%. I'll be back. My roommate bought her most recent car there and had a great experience. I hope to be back to DCH Toyota of Simi Valley in about a year to buy a new car! More
The reason that I gave this rating is that I was very suhprised with the level of service I received while at the dealership. Mr. Dixon was very professional and went out of his way to assist me. I will suhprised with the level of service I received while at the dealership. Mr. Dixon was very professional and went out of his way to assist me. I will definately return and recommend family and friends as well. More
The last service I went in for I was lucky enough to have Mr Dixon provide me some help. He showed me around the new truck models and best of all helped me set my kids car seats the perfect way. It is grea Mr Dixon provide me some help. He showed me around the new truck models and best of all helped me set my kids car seats the perfect way. It is greato have friendly and good people to provide service at dch, since I'm there for all my services and always browsing for a new tundra!! I'm sure he will sell me my next vehicle. More