Toyota of Simi Valley - Service Center

Exceptional Every one is helpful aand puts customer service first. Especially liked the free added options of a manicure and chair message. Will continent to ta Every one is helpful aand puts customer service first. Especially liked the free added options of a manicure and chair message. Will continent to take my car to DCH Simi. More

Completely negligent and not trustworthy Never take your car here for servicing. At a recent oil change, they gave me a laundry list of things wrong with my vehicle. It was the exact same lis Never take your car here for servicing. At a recent oil change, they gave me a laundry list of things wrong with my vehicle. It was the exact same list they gave me at my previous oil change three months ago and I got everything fixed from my local mechanic! Upon receiving the same list again, I took my mechanic to toyota and asked them to show me and the mechanic all those issues they had listed. Turns out they made a mistake; everything had been fixed. How do you even do that?? They were just taking me for a ride. Offered no monetary compensation either. Never ever going here again. Don't trust a word they say. More

Thank You DCH Toyota Simi Valley As a first time car buyer I was skeptical of my first experience. After hours of negotiating, I was able to leave in a brand new 2016 Toyota Corolla L As a first time car buyer I was skeptical of my first experience. After hours of negotiating, I was able to leave in a brand new 2016 Toyota Corolla LE. I am extremely happy with The sales team. Thank you Kareem for helping me find my perfect car. I know I was difficult for you guys. Today I brought in my car for its first 5,000 miles and the Service team lived up to their standards. Pat was so informative and very helpful in teaching me the quirks of my car. Everyone one in the Service department were extremely helpful. Thank u for everything! More

Excellent Experience Purchased a 2010 Tacoma a week ago and brought it in for a due bill on my headlights having moisture in them. Not only did they replace both headlight Purchased a 2010 Tacoma a week ago and brought it in for a due bill on my headlights having moisture in them. Not only did they replace both headlights, but they even upgraded them at no cost. Thank you Sam. More

Service recall Thank you Sam ,Pat, Cesar and the DCH Toyota Simi Team. Appreciate the professionalism I received today on the spare tire recall inspection. Impressiv Thank you Sam ,Pat, Cesar and the DCH Toyota Simi Team. Appreciate the professionalism I received today on the spare tire recall inspection. Impressive display of Toyota product support and nice folks to back it up ! More

The Service Department has lost its integrity! I have purchased 3 cars from this dealership in past 15+ years and have always had a good experience. I also have brought all my Toyotas (4) in for s I have purchased 3 cars from this dealership in past 15+ years and have always had a good experience. I also have brought all my Toyotas (4) in for service in the same timeframe. For many years, I had always felt that the Service Department had integrity. While Mike Powell was a Service Advisor and then Manager, he always made me feel that whatever service being recommended was actually needed and the service was completed accurately and professionally. Ever since he left, I never felt the same. Now when I bring my car in for service, I feel as though I am being recommended service that isn't needed and have to question everything. My last service on April 22-23, 2015 proved my fears. I brought my car in for an oil change. After waiting approx. 2 hours, the Service Advisor, Amanda Robinson, greets me with a list of "require immediate attention" service items totaling $912 plus a warranty issue that needed to be fixed. These services included: Brake Flush, Manual Transmission Fluid Change, Battery Replacement, Fuel Injection Cleaning Service, Water Pump, and the usual cabin and engine air filters. After the shock wore off, I made the appointment the next day for the warranted water pump service and told her I would let her know about the other items. I went home and reviewed my previous service records and to my dismay, I determined that I just had my brakes flushed at the last service and it had only been 10,000 miles since that service was performed. The cabin and air filters had also been replaced previously. When I brought the brake flush service to Amanda's attention she was surprised and admitted that she did not review my service history. As a result of that admission, I questioned the validity of the other recommended services such as the transmission fluid change. I asked her what should the oil look like to determine if it is dirty. She didn't know. She called up the mechanic that had worked on my car and he said purple but couldn't show it to me because it had to be raised in a stall. Since my car required warranty service, it had to be sent to the main service area for Pat Schulps, Master Technician to oversee. Amanda had me brought over to that location to speak with Pat about the service issues. They had the car up in the stall and the technician showed me the transmission oil and yes, it did appear dirty since the color of transmission oil is actually like a clear gold not the purple that the original mechanic stated. So that service appeared to be needed, even though the original mechanic and the service advisor had no idea what the oil was suppose to look like. I then proceeded to ask Pat about the other items. Looking at the air filters they were only slightly dirty and could easily be cleaned by an air compressor. On the battery, there was a little bit of acid corrosion. The technician cleaned it and retested the battery. The result was: Good & Pass; state of health 94% & state of charge 100%. The test printout from the previous day showed Bad & Replace with a 62% & 71%. Finding that to be odd, I reviewed and compared both printouts and noticed that the "bad" test had a test date on 4/7/2002 on it with different volts and ratings on it. So either the first test was performed on an outdated machine or they have some old printouts that they use to "trick" the customer??? Needless to say, I don't need a new battery. Pat did mentioned to keep an eye on the battery if the corrosion occurs again. The fuel injection service was not necessary as well. This service was the worst. I waited 2 weeks to write this review hoping to calm down from the experience. I am amazed that DCH Toyota, Simi Valley would hire and retain service advisors that have no mechanical knowledge and mechanics that just want to check the box. I have spoken to other people who have had similar issues with the service department. While I give the service department an "F", I do want to thank Pat Schulps for his willingness to go over my service issues and handle them personally. He may be the only "good one" left. Just by reviewing previous reviews on this site you can see that when Mike Powell left the 5 star review diminished. That should be a red flag for top management!!!! More