Toyota of Simi Valley - Service Center

Wonderful Experience! The whole experience of calling for the first time to set up an appointment for service, receiving confirmation via email, and having my car serviced The whole experience of calling for the first time to set up an appointment for service, receiving confirmation via email, and having my car serviced in a timely manner proved to be a wonderful experience! More

Thank you Thanks for all your service and help with my recent visit. You can tell that your staff is committed to excellent customer service and it is truly app Thanks for all your service and help with my recent visit. You can tell that your staff is committed to excellent customer service and it is truly appreciated More

Service The service department of DCH Toyota has always been courteous, helpful and expediant. This time was no exception. The service was performed quickly The service department of DCH Toyota has always been courteous, helpful and expediant. This time was no exception. The service was performed quickly and they did exactly what I asked them to do. More

prompt and courteous Service dep't fit me in first thing next day for safety recall issue, service was completed before estimated completion time, employees were friendly Service dep't fit me in first thing next day for safety recall issue, service was completed before estimated completion time, employees were friendly and courteous More

Oil Change I had no issues with having an oil change done today - I purchased the truck from you guys in Simi Valley and have done all my oil changes here. Than I had no issues with having an oil change done today - I purchased the truck from you guys in Simi Valley and have done all my oil changes here. Thank you. More

Service was done quickly, while we waited. They did exactly what I asked them to do. The things that were pointed out to me as needing to be taken care of, was done quickly, while we waited. They did exactly what I asked them to do. The things that were pointed out to me as needing to be taken care of, including a recall, will be done on the next visit. More

2nd to none Jane was exceptional in the Service dept. took time to review what would be done and timing. Very professional and knowledgeable. Detail Manager is ve Jane was exceptional in the Service dept. took time to review what would be done and timing. Very professional and knowledgeable. Detail Manager is very customer centric as well. More

Excellent service I had an appointment for routine maintenance. I did not have to wait for my service advisor Elijah to greet me. He was very courteous and knowledgeabl I had an appointment for routine maintenance. I did not have to wait for my service advisor Elijah to greet me. He was very courteous and knowledgeable . More

2015 Toyota Tacoma 30K Maint Excellent service - greeted warmly. Staff extremely knowledgeable and VERY customer service friendly. Shout outs to Elijah and Marco in parts. Excellent service - greeted warmly. Staff extremely knowledgeable and VERY customer service friendly. Shout outs to Elijah and Marco in parts. Thanks so much. John Rowe More

Ashley is not a good employee, poor service My service man Bill was great.!! Ashley, the cashier who schedules the shuttle, was very poor service She scheduled my pick up way after it shoul My service man Bill was great.!! Ashley, the cashier who schedules the shuttle, was very poor service She scheduled my pick up way after it should have been She sent the driver to Moorpark instead of sending him to pick me up when I was right down the street Resulting in me having to wait an hour for my pick up I've never had to wait that long for any pick up she didn't look to see where my address was to coordinate a timely pick up she had her child at the counter when I was finally able to get my car she was not available three times when I called and it went to her voicemail when I tried to call about my pick up and why it was taking so long None of this is acceptable service! I have been coming to this service center for 30 years and never had such a bad experience or bad service! when she heard my complaints at the counter upon getting my paperwork,, she not once apologized for the inconvenience or her lack of scheduling. Instead she ignored everything she heard knowing full wee that she's in charge of scheduling the shuttle. The driver relayed to me that this happens all the time and then he ends up getting the brunt from customers . Again not acceptable ! I am very unhappy with my experience last night and I had an appointment I was late for due to her incompetent service . I would like this addressed with her supervisor so that others are not impacted so negatively as I was! More