Toyota of Simi Valley - Service Center

I purchased a Toyota XLE 2010 from DCH Toyota of Simi Valley, California. I was impressed by the excellent quality of service I received at the Service Department by Mike Powell and Dale Strauf. I foun Valley, California. I was impressed by the excellent quality of service I received at the Service Department by Mike Powell and Dale Strauf. I found both of them to be very knowledgeable, polite, helpful, efficient, pleasent, and accomodative. In other words, they provided an excellent service for me. Because of them both, whenever I decide to buy a new Toyota I will purchase it at DCH Toyota of Simi Valley, California. Thank you for your attention. Pilar Lamping More

I had the best experience I've ever had at a dealership's service dept. when I went to DCH in Simi Valley. Dale was my advisor and he was warm, friendly and informative. It's difficult (at least for me)to tr service dept. when I went to DCH in Simi Valley. Dale was my advisor and he was warm, friendly and informative. It's difficult (at least for me)to trust a dealership's assessment of problems on a vehicle because you can't be too sure if you're being ripped off, so to speak, especially if it's happened in the past. However my experience with Dale was different and I didn't get any sense that I was being taken advantage of and felt very comfortable with his findings and advice. To top it all off, when I was scheduled to come back in for service, Dale fell ill before that day and called me to say he wouldn't be there. He did assure me that I would still be taken care of if I chose to still go in. That goes beyond basic good customer service. I had planned to continue going to the service dept. there but that call from Dale sealed the deal. Like to add that when I went in while Dale was out, I was treated very well by Mike in service and he took good care of me, they make a great team. Reviews are very helpful but you can't be too sure of who is writing one. So take a chance and start off small, such as an oil change, if you're reluctant, and see for yourself how you're treated. I don't believe they'll let you down. P.S. I went in one day for something I thought I needed and once Dale checked my records he let me know it wasn't needed yet. It could have been a sale, but that's not the way to keep customers. I'm definitely a customer for as long as I have my Toyota. More

I came in to service my 2002 Toyota Camry and received friendly and prompt service! Words cannot really describe all that was done for me by way of accommodations but Jesse Gutierrez went above and beyond friendly and prompt service! Words cannot really describe all that was done for me by way of accommodations but Jesse Gutierrez went above and beyond! I would highly recommend this dealership service office! Awesome team at DCH Toyota in Simi Valley! More

I have been to your dealership twice for service on my avalon and have been extremely satisfied with the customer service. Everyone is very friendly and helpful. Dale Strauf is great to work with in the s avalon and have been extremely satisfied with the customer service. Everyone is very friendly and helpful. Dale Strauf is great to work with in the service department. I feel very comfortable and trust the work being done on my car. The 30 minute drive is worth it. More

I have been going to this dealership for many years, this is where I also bought my vehicle. I am very pleased to say that the I have recently been dealing with Dale Strauf in the service department and he i is where I also bought my vehicle. I am very pleased to say that the I have recently been dealing with Dale Strauf in the service department and he is hands down the most helpful and honest person there I have dealt with. I feel like has guided me in the right direction. He also reviewed with me all the things that I needed done on my car and the priority in which is most important. If you need someone trustworthy, I recommend you go see Dale at DCH Toyota in Simi Valley. More

My Family and I paid a visit to the DCH Toyota of Simivalley. We are greeted by SERVANDO GOMEZ which was very helpful with the whole process by far for Us the most helpful by all the Dealerships we v Simivalley. We are greeted by SERVANDO GOMEZ which was very helpful with the whole process by far for Us the most helpful by all the Dealerships we visited. His friendly and professional advise made it a very pleasant experience, always kept a smile, was very patient to answer all our questions. He personally took time to showed Us the car we were looking that best fits our family needs. My Wife and I would definitely recommend DCH TOYOTA of Simivalley and Servando Gomez to all our family and friends. More

First very rude, in one visit they said they cannot take the car in that time and when asked to setup an appointment asked me to get the car details. Next did a false diagnostic on breaks and when complaine the car in that time and when asked to setup an appointment asked me to get the car details. Next did a false diagnostic on breaks and when complained and when said wanted to talk to the manager very rudely said you stay out side. More

Dale in service is extremely friendly, he welcomed me with a smile and made me feel part of the Toyota family. He called promptly as he promised and explained every detail to my satisfaction. Dale will d with a smile and made me feel part of the Toyota family. He called promptly as he promised and explained every detail to my satisfaction. Dale will do anything in his power to make your satisfaction guaranteed, his customer service skills reflects greatly on the excellence Toyota is striving for with all their departments. More

Having had a bad experience with another dealership we were going to take the car to an “independent”, but a friend told us to try DCH. Our service advisor, Paul McCartney, listened to our long winded ex were going to take the car to an “independent”, but a friend told us to try DCH. Our service advisor, Paul McCartney, listened to our long winded explanation, without complaint, and explained what he would ask the mechanic do. He told us he would call us when the car was ready. He called earlier than we expected to say that an additional problem had come to light when the mechanic had taken the car out for a test drive. He was very apologetic about the fact that the additional repair would mean that the car would not be ready for pick up that day, which was fine with us. We wanted the car fixed properly, not fast. Paul said he would call us on the Monday when the car was ready, and he did. When we picked up the car, Paul went over the bill with us and discussed the mechanics findings in depth. We couldn’t have asked for a better experience. More

The service here is amazing!!!! Chris was amazing and helped me get my '07 tundra back they way it should be. The service here was better then I've received from Audi and Lexus. Forget Thousand Oaks co helped me get my '07 tundra back they way it should be. The service here was better then I've received from Audi and Lexus. Forget Thousand Oaks come to Simi and get the service you'd expect from toyota!!! More