Toyota of Simi Valley - Service Center

Ever since buying my '04 Highlander from this dealership, I have received nothing but top-of-the-line service. This visit was no exception. I arrived a few minutes before my appointment time and was greete I have received nothing but top-of-the-line service. This visit was no exception. I arrived a few minutes before my appointment time and was greeted immediately by Mr. Duncan. My paperwork was processed within a couple of minutes and my car was taken right away. Instead of the estimated waiting time of 1.5-2.0 hours, I was out the door in a litte over an hour. Mr. Duncan went over my repair bill thoroughly and made sure he had answered all of my questions before I left. I have been to one of the other Toyota dealerships in Ventura County and they just don't compare; DCH Toyota of Simi Valley knows the meaning of customer service and that service is always delivered with high degree of professionalism and a smile. More

I have been taking my 2002 Prius to DCH Toyota since I purchased the car for every service. Gene Duncan is new to this service center and I was worried I would not receive the same, over-the-top cust purchased the car for every service. Gene Duncan is new to this service center and I was worried I would not receive the same, over-the-top customer service as from Mike powell, (who is now a service manager. Gene Duncan surpassed my expectations as a Service rep with his complete interest in my particular needs, his honesty, integrity, and promises. He offered me suggestions with options and not the typical, "You need to have this done and that done" that you get from most car service places that I have heard about and sometimes encountered. I am so thankful that my Prius is now going on 8 years old and I believe I owe it to people like Gene Duncan and Mike Powell who have helped me to keep my car in excellent shape it is in. Thank you Gene! You are the perfect example of Excellent Customer Service. More

I visited this company after a another dealer weasled out of performing a radio repair that I felt should have been covered by the Toyota warranty. Mike Powell, the service parts manager, listened to my stor of performing a radio repair that I felt should have been covered by the Toyota warranty. Mike Powell, the service parts manager, listened to my story and offered to look into it. I didn't expect anything to happen. I mean I didn't buy the car there and why should this guy waste his time and money on me. Well...the next day he called me and asked to have the car so his guys could have a look. I left it with Hank Fairchild, the assistant service manager, who was very professional and didn't start giving me an assortment of reasons they might not fix it. Not at all. Instead, I left the car and three hours later he calls me and says it's all fixed. They installed a new radio! No charge! I still can't believe it. And when I picked it up, They had given the car a bath!!! Amazing. I will definitly be bringing my car back here for whatever it needs and recommend it to all Toyota owners. These guys didn't have to help me and could have easily made up an excuse not to do anything. But they didn't, and that sort of character seems so rare these days. I am truly impressed. More