Toyota of Simi Valley - Service Center

Exceptional customer service Service individuals were conscious about not replacing parts that were still in fair condition. Fast service in and out as promised before car was in Service individuals were conscious about not replacing parts that were still in fair condition. Fast service in and out as promised before car was in. Excellent service all together. More

Friendly and professional staff The staff was professional and courteous. I was asked if I needed a ride anywhere, but decided to wait at the dealership. Waiting area was comfortab The staff was professional and courteous. I was asked if I needed a ride anywhere, but decided to wait at the dealership. Waiting area was comfortable and had one of those fancy coffee/cocoa/almost anything machines. Donuts there also, but I think you have to get there early, as the last donut disappeared about 10:30 and the box was never replenished. Wait time was as promised. Could have used some newspapers in the area to help pass the time. All I found was a week-old LA Times. Overall, a good experience. More

Great Service Friendly and professional. I waited for the service and it was done when said. Quick! Loved that I didn’t have to wait hours and hours. Friendly and professional. I waited for the service and it was done when said. Quick! Loved that I didn’t have to wait hours and hours. More

OUTSTANDING EFFORTS! WAS RUNNING LATE TO PICK UP MY TRUCK! CASHIER WAS GONE THERE WAS NO PORTER AVAILABLE AND MARK P. WENT AND FOUND MY KEYS SOME WHERE LOCK UP IN A SECURE WAS RUNNING LATE TO PICK UP MY TRUCK! CASHIER WAS GONE THERE WAS NO PORTER AVAILABLE AND MARK P. WENT AND FOUND MY KEYS SOME WHERE LOCK UP IN A SECURE KEY BOX INSIDE DEALER GOT THEM OUT AFTER THIS HE COLLECTED MY PAYMENT HIM SELF AND DELIVER MY TRUCK! ALL THIS 1 HOUR PAST DEALER CLOSING TIME!! More

Quick and easy 30000 mile service went off without a hitch or additional expense. Great job and professional interaction via Mark Platz, Service Rep. Nothing else r 30000 mile service went off without a hitch or additional expense. Great job and professional interaction via Mark Platz, Service Rep. Nothing else required until 35,000! More

Great customer service! The service and parts department were great! The worked with me to maximize the service and parts coupons that allowed me to get additional work on m The service and parts department were great! The worked with me to maximize the service and parts coupons that allowed me to get additional work on my Prius at a great price! Mark my service advisor was so polite and accommodating it was a pleasure to interact with him. He advised me of recommended work with no pressure. I am sold on DCH Toyota! More

Maintenance Great Customer Service is hard to find these days!!!! Their entire Team was swamped on Saturday. They worked diligently and very kind! Laura a Great Customer Service is hard to find these days!!!! Their entire Team was swamped on Saturday. They worked diligently and very kind! Laura and Amanda are the Best!!! Courtney Too !! Cheers! More

excellent service。very courteous and professional Melissa provided excellent service. she was very clear regarding what my car needed. i look forward to having her as my service advisor again! thank y Melissa provided excellent service. she was very clear regarding what my car needed. i look forward to having her as my service advisor again! thank you More

Wonderful service We're regular customers of the Toyota service department for DCH Toyota. Michael H. and Amanda R. are both fantastic, and provide a great personal ex We're regular customers of the Toyota service department for DCH Toyota. Michael H. and Amanda R. are both fantastic, and provide a great personal experience when bringing in our cars. And Victor treats us very well providing a ride back home. More

Moonroof damage issue at DCH Toyota Service - now resolved. Update of my review: Although everything that I have written in the below review is correct, the matter has been resolved with the intervention of Update of my review: Although everything that I have written in the below review is correct, the matter has been resolved with the intervention of Larry Puryear, General Manager of DCH Toyota of Simi Valley. About a week after the review I complained to Mr. Puryear via email about the damage to the moonroof of my car caused by DCH Toyota Service, Simi Valley. The email received no response. But when I sent the same email with pictures of the damaged moonroof to Mr. Puryear via certified mail, I received a call from him. At his suggestion I took the car over directly to him at the Service Center at DCH Toyota.. GM Larry Puryear was very courteous and pleasant. He assured me that the moonroof of my car would be fixed within 2 hours. In fact, it was fixed in half an hour, and now closes perfectly at both ends. Why couldn't the service manager, Michael Sheets, have done the same on January 3 when I brought the issue to his attention? The matter would have stopped right there and there would have been no reason for me to publicly report my dissatisfaction? ***************** I am very dissatisfied and upset with the Service and Repair section of DCH Toyota of Simi Valley - both with representative who attended to my car and the service manager, Michael Sheets, whom I met later. I've been getting my Camrys serviced at this place for almost 20 years because it is conveniently located. But it appears that the mechanics here cannot repairs. They only do expensive replacements. And, the management encourages this. On Dec. 28, 2018 I brought in my 2005 Toyota Camry XLE car DCH Service to have only one issue looked at: A few days ago the automatic closing mechanism of the sunroof (moonroof?) of the car had suddenly stopped functioning properly: first it would close smoothly (a perfect fit), then it bounced back a few inches. To close the moonroof entirely I had to press the button a little a time till the roof closed fully. But it did close fully - at both ends - and was a level and complete fit. I thought that the local Toyota place would know how to correct the automatic closing mechanism. The rep who took charge of the car was Juan Carlos. When the car was returned to me a five hours later Juan informed me that they had taken the roof off and had tried to fix the problem but they could not fix it. I was charged $135 for this "looking" at the problem. He told me that the only option was to replace the roof for $2000. Since the car is old, and I didn't want to put that much money into a cosmetic feature, I asked Juan Carlos to have the roof put back as before - fully closed - and do no work on the car. I asked that the moonroof be fully closed as before, but otherwise did not need a new moonroof. (I had already test driven 2018 Camry XLEs at the dealership section of DCH Toyota of Simi Valley, but had decided to wait for the 2019 models, or an Avalon or even a Lexus.) Although the DCH mechanics couldn't fix the problem that I asked them to help me with, Juan Carlos cheerfully provided me with an unsolicited list of suggested repairs and replacements, and another inspection for another $135. I was disappointed that they couldn't fix the automatic closing mechanism, but did not any further work done on that visit. . Later, as I drove back I could hear the wind from the moonroof, but from inside the car I could see that the front of the sunroof was closed. It was later that I realized the wind was coming from the rear of the roof. The sunroof was now warped and while the front of the moonroof was in place, the rear end was lifted an inch higher than the roof of the car.. I got an appointment with the service manager, Michael Sheets, on the morning of 1/3. I explained to Sheets what had happened. All I wanted was to have the moonroof of the car closed back to a fully closed position - as it had been when I brought the car to DCH to have them to see why the moonroof would not close on its own. Sheets had a mechanic look at the moonroof for 5 minutes, and then gave me back my car keys saying that they couldn't put the moonroof back in its original position. He said that if they tried to fix the problem I would have to take the glass of the moonroof back in the trunk of my car - and no roof on the top of the car. My only option, according to Mr. Sheets, was to get a new moonroof for $2000. I love the ride and reliability of Toyota Camrys. My current car is my third Camry - and I've been happy with all my Camrys. I'm not dissatisfied with the car. I am just dissatisfied with the quality of workmanship and customer service of the Simi DCH Toyota. This place has a legal responsibility to straighten the moonroof of my car - and seal it to the clsosed position, if necessary. So far, I have received very poor customer service and poor workmanship, and it is my opinion that the reason for this lies in poor management policies. More