Toyota of Simi Valley - Service Center

Great Service! Michael Harry made my service visit for my Toyota Highlander a pleasure and a breeze! Prompt service, excellent communication and all with a smile. Al Michael Harry made my service visit for my Toyota Highlander a pleasure and a breeze! Prompt service, excellent communication and all with a smile. Also really appreciated the quick shuttle service. Thank you! More

Sequoia service Great communication throughout the service of my vehicle. I like the text communication as I can communicate easier while at work, in a meeting, or s Great communication throughout the service of my vehicle. I like the text communication as I can communicate easier while at work, in a meeting, or some other engagement where a phone call is not possible. Service adviser made an effort to put some repairs under my extended warranty. More

Service experience We have such confidence in your Company and service team that we have remained loyal for many, many years. Thanks you all for caring about your custom We have such confidence in your Company and service team that we have remained loyal for many, many years. Thanks you all for caring about your customers. More

Flat tire I had a non repairable flat tire. I had purchased the tire for Simi Toyota. They replaced the tire and gave me favorable break on the proration. I had a non repairable flat tire. I had purchased the tire for Simi Toyota. They replaced the tire and gave me favorable break on the proration. More

65K service I always find the service to be terrific but what happens to the coupons this time?! Please keep the coupons coming because I pay attention to prices I always find the service to be terrific but what happens to the coupons this time?! Please keep the coupons coming because I pay attention to prices! More

very convenient to my home. The dealerships location was key to having my car serviced there, due to my commute to downtown during the week. It made the decision to get my car se The dealerships location was key to having my car serviced there, due to my commute to downtown during the week. It made the decision to get my car serviced there a no- brainer, plus the app coupon that is available. More

Servicing my 2010 Prius The Service Adviser, Michael Keller, was very accommodating. My appointment was 7:30 am and the service was done in a little over one hour. I was ha The Service Adviser, Michael Keller, was very accommodating. My appointment was 7:30 am and the service was done in a little over one hour. I was happy that I didn’t need to wait longer. I love my car and it drove like a dream. More

Outstanding Service and Customer Care Excellent service. Everything was performed in a timely manner. My service rep followed up with me right after I scheduled the service to ensure that Excellent service. Everything was performed in a timely manner. My service rep followed up with me right after I scheduled the service to ensure that I would not missed the appointment. This is the second service appointment I have with the same rep and I will continue since I am very satisfied. More

Stellar service Kudos to Jane Conway for her professionalism and attentiveness alway provided in a caring manner. A rare thing these days. I can't recall a service re Kudos to Jane Conway for her professionalism and attentiveness alway provided in a caring manner. A rare thing these days. I can't recall a service representative who matches her special skills. Five stars! More

TOYOTA nightmare... with a great ending. We bought a new 2010 Sienna XLE and a Camry from Mr. Brian Lamb at DCH TOYOTA Simi Valley. He is energetic, always friendly, and professional. One fa We bought a new 2010 Sienna XLE and a Camry from Mr. Brian Lamb at DCH TOYOTA Simi Valley. He is energetic, always friendly, and professional. One faithful morning, the Sienna with 119k miles, stop recognizing the keys after a short drive. It stayed four days in an auto shop, and three weeks in Simi DCH. It was concluded that immobilizer ECU is dead and requires a complete front wire harness set. The existing repairer bill is $1000 plus additional astronomical parts and labor cost without a guarantee of repair. TOYOTA does not have a wire harness in stock and the wait will be 3+ weeks. Everyone including TOYOTA agrees this is an extremely rare case. After calling TOYOTA for days, they agree to credit us a small amount toward future TOYOTA purchase. TOYOTA ask us to work out the bills and sales deals with the dealer. Thanks to Mr. Brian Lamb and Mr. Randall Holt (Service), we were able to work out a reasonable deal toward a new 2018 Camry. I do not believe any other TOYOTA dealer will do the same. Simi DCH shows they value long term customer relationships. I highly recommend buying future TOYOTA from Mr. Lamb. He provided us a truly unforgettable life experience! More