Toyota of Simi Valley - Service Center

I was helping my Mom out by getting her scheduled service completed while she was on vacation. When I got to the dealer, Cesar directed me to the correct place to drop off my car, I had no appointment yet he completed while she was on vacation. When I got to the dealer, Cesar directed me to the correct place to drop off my car, I had no appointment yet he was able to get my Mom's car serviced right away. While I was waiting Cesar showed me around the dealership and we checked out a few cars as my lease on my current car will be up soon. We didn't get to go for a test drive as the service department completed the oil change within 45 mins which was about an hour ahead of my estimated completion time. Wow!!! that NEVER happens at other dealers. I will be coming back to see Cesar as soon as I get closer to my lease turn in date as you have some nice looking cars on your lot and Cesar was so very knowledgeable and friendly. I didn't feel pressured in any way to "buy the car today" so I will be back assuming Cesar can help me when I return! More

First time at this dealership. They took good care of me, nice people, gave me a ride home in their nice shuttle. Kept me informed of the progress and my advisor even found a coupon for me to save 15%. I'll nice people, gave me a ride home in their nice shuttle. Kept me informed of the progress and my advisor even found a coupon for me to save 15%. I'll be back. My roommate bought her most recent car there and had a great experience. I hope to be back to DCH Toyota of Simi Valley in about a year to buy a new car! More

The reason that I gave this rating is that I was very suhprised with the level of service I received while at the dealership. Mr. Dixon was very professional and went out of his way to assist me. I will suhprised with the level of service I received while at the dealership. Mr. Dixon was very professional and went out of his way to assist me. I will definately return and recommend family and friends as well. More

The last service I went in for I was lucky enough to have Mr Dixon provide me some help. He showed me around the new truck models and best of all helped me set my kids car seats the perfect way. It is grea Mr Dixon provide me some help. He showed me around the new truck models and best of all helped me set my kids car seats the perfect way. It is greato have friendly and good people to provide service at dch, since I'm there for all my services and always browsing for a new tundra!! I'm sure he will sell me my next vehicle. More

There was a minor mishap with completing the final details on my car. I immediately went to Go see Michael Dowl, the dealer that sold me my car and he took the "Bull By Its Horns" and lead me to the r details on my car. I immediately went to Go see Michael Dowl, the dealer that sold me my car and he took the "Bull By Its Horns" and lead me to the right person (Crystal) to get an appointment to get my car fixed. I definitely felt taken care of and was given a peace of mind knowing that i will not be carless during this time having Enterprise already to set to pick me up after I drop my car off. More

i had the opportunity to speak to Crystal regarding a warranty issue and discovered that my car was still under warranty for the problem that I had . I was very impressed with the sincere effort to help warranty issue and discovered that my car was still under warranty for the problem that I had . I was very impressed with the sincere effort to help with my problem. She was so awesome , I even went to the General Manager who was GREAT!!! He took time to sit down and chat with me. Great Dealership! More

I brought my car for service which was pre-paid, but computer did not show it. They did manage to ge my car into service, but I would have the same problem next time. So Collin personally took me to fin computer did not show it. They did manage to ge my car into service, but I would have the same problem next time. So Collin personally took me to finance office to resolve this problem and was extremely helpful. The same applies to finance manager - Tim. I like the spirit of caring for the customer - you can feel it the moment you step in... More

I just wanted to say how much I appreciate it that these two employees went out of their way to help me when I found myself stranded at a gas station a couple of miles from the dealership. When I got out of two employees went out of their way to help me when I found myself stranded at a gas station a couple of miles from the dealership. When I got out of the car to get gas, I had dropped my keys (unbeknownst to me) inside the windshield wiper area. When I got back in the car and got the "No Key Detected" sign, I searched frantically for my keys around and under the car, and couldn't find them. On the off chance that someone was still at the dealership and would be willing to give me a ride home and back to get my spare keys, I called the Toyota dealership. Angel kindly agreed to have Mark drive over to help me. He almost immediately spotted my keys inside the windshield wiper area. Of course, I felt like a complete doofus. If he thought I was as well, he certainly gave no indication. He was very nice and wished me a good evening. This kind of customer service is rare to non-existent any more. I truly appreciated it, and wanted to share. Thank you!!! More

I recently had a problem with my 2007 Camry SE. The car has 65K miles and the transmission failed. Fortunately I had purchased an extended warranty. DCH Toyota got the car towed to them and did a great jo has 65K miles and the transmission failed. Fortunately I had purchased an extended warranty. DCH Toyota got the car towed to them and did a great job repairing my Camry! I recommend DCH Toyota of Simi Valley and would go back to them for future warranty work. More

Highly recommend this dealership for the people that work there, primarily Marc Blumberg. He greeted me at the door, and continuously inquired whether my needs for the visit were being met. I made it clear there, primarily Marc Blumberg. He greeted me at the door, and continuously inquired whether my needs for the visit were being met. I made it clear that I wasn't there to buy anything but neeeded consultation. He took his time to explain the options I had and how to use them on the car I purchased from a private party and not from the dealership. That committment to service is highly commendable - I will be going there to service my car and recommend it to other Toyota owners. Thank you Marc! More