Toyota of Simi Valley - Service Center

Moonroof damage issue at DCH Toyota Service - now resolved. Update of my review: Although everything that I have written in the below review is correct, the matter has been resolved with the intervention of Update of my review: Although everything that I have written in the below review is correct, the matter has been resolved with the intervention of Larry Puryear, General Manager of DCH Toyota of Simi Valley. About a week after the review I complained to Mr. Puryear via email about the damage to the moonroof of my car caused by DCH Toyota Service, Simi Valley. The email received no response. But when I sent the same email with pictures of the damaged moonroof to Mr. Puryear via certified mail, I received a call from him. At his suggestion I took the car over directly to him at the Service Center at DCH Toyota.. GM Larry Puryear was very courteous and pleasant. He assured me that the moonroof of my car would be fixed within 2 hours. In fact, it was fixed in half an hour, and now closes perfectly at both ends. Why couldn't the service manager, Michael Sheets, have done the same on January 3 when I brought the issue to his attention? The matter would have stopped right there and there would have been no reason for me to publicly report my dissatisfaction? ***************** I am very dissatisfied and upset with the Service and Repair section of DCH Toyota of Simi Valley - both with representative who attended to my car and the service manager, Michael Sheets, whom I met later. I've been getting my Camrys serviced at this place for almost 20 years because it is conveniently located. But it appears that the mechanics here cannot repairs. They only do expensive replacements. And, the management encourages this. On Dec. 28, 2018 I brought in my 2005 Toyota Camry XLE car DCH Service to have only one issue looked at: A few days ago the automatic closing mechanism of the sunroof (moonroof?) of the car had suddenly stopped functioning properly: first it would close smoothly (a perfect fit), then it bounced back a few inches. To close the moonroof entirely I had to press the button a little a time till the roof closed fully. But it did close fully - at both ends - and was a level and complete fit. I thought that the local Toyota place would know how to correct the automatic closing mechanism. The rep who took charge of the car was Juan Carlos. When the car was returned to me a five hours later Juan informed me that they had taken the roof off and had tried to fix the problem but they could not fix it. I was charged $135 for this "looking" at the problem. He told me that the only option was to replace the roof for $2000. Since the car is old, and I didn't want to put that much money into a cosmetic feature, I asked Juan Carlos to have the roof put back as before - fully closed - and do no work on the car. I asked that the moonroof be fully closed as before, but otherwise did not need a new moonroof. (I had already test driven 2018 Camry XLEs at the dealership section of DCH Toyota of Simi Valley, but had decided to wait for the 2019 models, or an Avalon or even a Lexus.) Although the DCH mechanics couldn't fix the problem that I asked them to help me with, Juan Carlos cheerfully provided me with an unsolicited list of suggested repairs and replacements, and another inspection for another $135. I was disappointed that they couldn't fix the automatic closing mechanism, but did not any further work done on that visit. . Later, as I drove back I could hear the wind from the moonroof, but from inside the car I could see that the front of the sunroof was closed. It was later that I realized the wind was coming from the rear of the roof. The sunroof was now warped and while the front of the moonroof was in place, the rear end was lifted an inch higher than the roof of the car.. I got an appointment with the service manager, Michael Sheets, on the morning of 1/3. I explained to Sheets what had happened. All I wanted was to have the moonroof of the car closed back to a fully closed position - as it had been when I brought the car to DCH to have them to see why the moonroof would not close on its own. Sheets had a mechanic look at the moonroof for 5 minutes, and then gave me back my car keys saying that they couldn't put the moonroof back in its original position. He said that if they tried to fix the problem I would have to take the glass of the moonroof back in the trunk of my car - and no roof on the top of the car. My only option, according to Mr. Sheets, was to get a new moonroof for $2000. I love the ride and reliability of Toyota Camrys. My current car is my third Camry - and I've been happy with all my Camrys. I'm not dissatisfied with the car. I am just dissatisfied with the quality of workmanship and customer service of the Simi DCH Toyota. This place has a legal responsibility to straighten the moonroof of my car - and seal it to the clsosed position, if necessary. So far, I have received very poor customer service and poor workmanship, and it is my opinion that the reason for this lies in poor management policies. More

Great service! By going to your dealer, we know we will be treated with courtesy and professionalism by all. We specially appreciate Michael's courtesy, professional By going to your dealer, we know we will be treated with courtesy and professionalism by all. We specially appreciate Michael's courtesy, professionalism, and promptness. We always get updates and suggestions about services needed as our car is being serviced. Our car is always ready when promised too. I also really appreciate your courtesy shuttle drivers and your parts department personnel! More

20,000 mile service Serviced on time as promised. He was very friendly and professional. He called when there was a need to replace internal air filter. There was no prob Serviced on time as promised. He was very friendly and professional. He called when there was a need to replace internal air filter. There was no problem getting the car back as I was on a tight schedule. More

Quick and on time Friendly, professional. I waited for my car. It was done when I was told it was going to be. Nice area to wait in. Very pleased with the service Friendly, professional. I waited for my car. It was done when I was told it was going to be. Nice area to wait in. Very pleased with the service More

Was pleased by Michael Harry's attention. Previous visit was less than satisfactory and will take time for that experience to heal. Michael made up for the deficiencies of the last visit. Previous visit was less than satisfactory and will take time for that experience to heal. Michael made up for the deficiencies of the last visit. More

Standard service Everyone was courteous and caring. My service needs were taken care of in a fast and thorough manner. I was very satisfied with my appointment and ser Everyone was courteous and caring. My service needs were taken care of in a fast and thorough manner. I was very satisfied with my appointment and service that was done More

Excellent Customer Service I came in after work around 4:30 pm with a huge nail in my tire and Pat and Mannie took me right away and fixed it. I was so grateful. I waited in t I came in after work around 4:30 pm with a huge nail in my tire and Pat and Mannie took me right away and fixed it. I was so grateful. I waited in the spacious and relaxing DCH waiting room. It took under 30 minutes to fix and I was on my way home. What service! More

Great service DCH Toyota of Simi and their service bay staff are exceptional people . Amanda Robinson is a star. She goes out of way to make the experience easy. Sh DCH Toyota of Simi and their service bay staff are exceptional people . Amanda Robinson is a star. She goes out of way to make the experience easy. She’s very helpful and knowledgeable. The mechanics are also high quality and knowledgeable. My only complaint is that my vehicle is just out of its extended warranty and I was not notified it was ending . Just as soon as the warranty ended my AC and defrost system had gone on the fritz . The cost of repair is very high , so it will be put off . all in all the vehicle has a clean bill of health thanks to the care by DCH Simi More

Maintenance experience Mark explained what was to be done and then explained the results. He was efficient and his estimated time for the car to be ready for pickup was accu Mark explained what was to be done and then explained the results. He was efficient and his estimated time for the car to be ready for pickup was accurate. More

Excellent service and very speedy . I also like the coffee machine, it makes very good coffee. The surroundings are very comfortable and clean. Thank you. . I also like the coffee machine, it makes very good coffee. The surroundings are very comfortable and clean. Thank you. More