Toyota of Simi Valley - Service Center

Without Nick, Simi Valley Toyota would have lost me as a customer. I had an issue with my seat belt latch, Not a big problem, but after Amanda handled it-- the mole hill turned into a federal case. I fir customer. I had an issue with my seat belt latch, Not a big problem, but after Amanda handled it-- the mole hill turned into a federal case. I first noticed a problem 4 weeks ago, and I called right away and Amanda set up an appointment to have it checked. Of course, the seat belt worked fine for the mechanic. I was told they could do nothing and to bring it back when it happened again, so the next day when it happened again, I brought it in --the service department was closed, but lucky for me Angel was able to see the issue. And so I had to make appointment 2--3rd visit. The teck confirmed the problem, and since no one ordered the part, just in case- I had to make another appointment to install it. This makes visit 4-same issue-to install-- And as it goes, someone either ordered or someone sent the wrong part. So near the end of the day, Amanda called and said I have good news and bad news, Now Amanda had the car for 4 hours-(quoted 2 hours)-I was under the understanding since this was the 4th time here--they were going to jump on it straight away. I was wrong, I did have an oil change done this day, and when Amanda said they had the wrong part-I suggested that at least i could get an oil change for my trouble. Amanda said she would see what she could do for me. I picked up my car and Amanda said she got a discount approved. $10.00 for 4 days. Since she said she got the $10.00 approved, I felt I needed to speak with a higher manager than the service manager. Lucky, I went into the show room--where I bought my car. I spoke with Nick--He made the customer service difference. (If we don't take care of the customer--someone else will!). I wanted to let the corporation know how one employee makes a difference. Nick took care of my oil change charge, but more important is that he cared about how I was treated- and he wanted me to leave with a positive experience. Thanks-Nick. Feel free to contact me, William Christopher 805-341-1594 More

Once again this dealership stepped up to the plate and went out of it's way to assist me in receiving a discount from Toyota Headquarters that had expired. They never said that it could not be accomplish went out of it's way to assist me in receiving a discount from Toyota Headquarters that had expired. They never said that it could not be accomplished. They called headquarters and were able to reinstate the discount for both cars that were leased. It shows that this company will always keep the customer first in satisfaction. More

My wife had questions about using the bluetooth and navigation in a Scion we just purchased at another dealer and Jason was extremely helpful. She was not charged anything even though he spent 20 minut navigation in a Scion we just purchased at another dealer and Jason was extremely helpful. She was not charged anything even though he spent 20 minutes helping her and even got another service employees unput. More

Took car in for oil change and tire rotation on my van. Was called and told there was a recall on the rear gate lift system that needed to be performed. This rear gate has never malfunctioned in the 7 yea Was called and told there was a recall on the rear gate lift system that needed to be performed. This rear gate has never malfunctioned in the 7 years I've owned the van. Now rear hatch won't close at all and I was left stranded at VONS with groceries in the van and the rear hatch unable to close. I requested to have the car fixed at another Toyota dealership due to previous issues by this dealership, such as them selling me and installing the wrong sized tires on my car that wore out in a year and they admitted they sold me the wrong tires. Not enough room here to list all the issues we've had with this dealership over the past 7 years. The Service Manager has informed me that he can not help me accomplish getting repairs done at Thousand Oaks Toyota and I have to make all the phone calls myself. I never wanted to be an employee of Toyota, but I am sure having to put in hours of my own time getting my van repaired after they installed struts that are not supported by the motor. I was informed by Simi Valley Toyota Customer Service person named Crystal that this has happened to at least 9 of the vans on this recall at the Simi Valley Dealership. Why I had to hear that from her and not the service manager is because the service manager said he was unaware of this. It is his job to be aware of this information. He also would not guarantee the work on my van if I brought it back to them, stating, "Anything can happen" when I asked him what if I bring my van back to you and more things go wrong? Not what a customer needs to hear. A customer needs to hear, "I am so sorry that this has happened to your van. It has happened before with this recall and we know how to fix it. We will have your van back to you in a timely manner and have full confidence that we can fix the problem that was created when we did the recall." Greg did not have his facts straight when he said to me that I had called to have the recall performed. All he had to do was check what I wrote on my night drop box envelope for type of service to be performed. It stated, "Oil Change and Tire Rotation." We were never notified of a recall prior to bringing the van in for the aforementioned service and certainly did not request it. When I tried explaining this to the service manager, he started harrassing me, and telling me that I must be a very unhappy person who always needs to be right to keep going on like this. Well Greg, when you don't have your facts straight, and keep talking over me, I am going to keep telling you what the facts are and if you can't handle the truth then I need to speak to your boss. When I asked for the name of Greg's boss, he told me that it is a corporation and I'd have to look it up! He then started rambling some very unpleasant, harrassing statements that I do not wish to post here and I told him I was done with him and would be hanging up. Stay away from this dealership. They are not helpful and they blame the customer. More

We came in for a service on our Prius and meet Brett Flick while we were waiting fro our car to be serviced. He was so great, he gave us tons of info on a wide range of cars and in that time we found a Flick while we were waiting fro our car to be serviced. He was so great, he gave us tons of info on a wide range of cars and in that time we found a used car that completely filled our needs. Brett made it happen for us. Thank you Kelly Oxford More

I choose to drive 30 minutes from Woodland Hills to Simi Valley due to the service that I have received from this establishment. There are other Toyota dealerships much closer to my home but they missed the Valley due to the service that I have received from this establishment. There are other Toyota dealerships much closer to my home but they missed the Memo when it comes to customer service. I came to service my 2010 Toyota Camry SE and left with a new 2012 Camry SE. To my delight, I was introduced to Andrew who immediately bonded with me as I explored the lot. Within a short period, he offered some options that made sense to trade up. All this without the pressure and anxiety usually associated with investing in a new vehicle. Andy Sasso was Andrew's support and both of these staff should be cloned. Thank you for a wonderful experience. I look forward to seeing them again when I come back for my future services. My very best regards, Charles Van Elten. More

I'll be the first to give Mr. Carpenter a review. Took my 2010 Tundra in for a faulty windshield moulding, this caused that annoying ticking sound while doing highway speeds. Dropped it off in the mornin my 2010 Tundra in for a faulty windshield moulding, this caused that annoying ticking sound while doing highway speeds. Dropped it off in the morning and picked it up in the afternoon. I was hoping he would initially replace the part but instead they had the moulding sealed. However, Mike said if if pops back up to give him a call and they'll replace it. Anyway, a few weeks go buy and noticed the moulding started to warp .. so I figured to give Mike a call. Plus, there was also an issue with the truck engaging while I was at a full stop. It felt like being bumped in the back so decided to have them take a look at it along with the moulding. Dropped it off in the morning and I received a call from Mike providing me with a detailed list of what he intends to do withthe truck. Unfortunately, they didn't have the part so they had to special order it. They kept the truck for a day and picked it up late eveining. The moulding was replaced and a new drive shaft was installed. Thanks for keeping your word and not trying to "jerry-rig" the moulding. Now, I knew about the driveshaft before I went to the dealership--I knew there was an existing TSB available and wanted to see if these guys would bring it up. To my surprise-- they did. He mentioned during the assessment that there was a TSB for the problem I mentioned about the bumping feeling when the truck is stopped. I'm surprised because I've owned several Toyotas from the first gen Tundra's to the first gen 4Runners, and I've taken these vehicles to other dealerships and never got the service I received from DCH. I know my Toyota's and I know when a good service advisor is honest. The last honest service advisor I had was in Van Nuys several years ago-- this guy went above and beyond when I had my 2002 Tundra supercharged. On another note, when I left the truck for service that day, I mentioned to my wife I left 25.00 in cash in the center console and some change in the dispenser. This was after the fact so if it was taken then I wouldn't have an argument to stand on --when I picked up the truck low and behold money and change was still there. That was an outstanding feeling. Reassurance and honesty from a dealership--- who would've thunk. Thanks Mike and the Service team--looking forward to using your services in the future. More