Toyota of Simi Valley - Service Center

Waste of time My first and last experience with DCH Toyota of Simi Valley. I've called 4 times in 4 hours to get the status of my car's repair. Just a simple igniti My first and last experience with DCH Toyota of Simi Valley. I've called 4 times in 4 hours to get the status of my car's repair. Just a simple ignition switch. Finally had to call the Service Manager to get his staff to return my car. Go to Hammer in the Valley or anywhere other than this place! More

Terrible service I purchased a truck there and took it for service because it's free for so many months. My son needed an oil change so I suggested he go there and he I purchased a truck there and took it for service because it's free for so many months. My son needed an oil change so I suggested he go there and he also asked them to check the A/C and a check engine light. They gave him a $3000 estimate on a 1997 car that might be worth $1500. So he declined and just wanted the oil change so they hit him up with a bill over $300 . I called and asked what was up with this and she said that's what the inspection cost. They also said the car had " major " oil leak. The car parks on my driveway and I see no oil leakage. I told her that this was outrageous and she never flinched , that's what it is and she wouldn't consider giving a potential future customer a break. Well I nor my family will Ever spend another penny at DHC Toyota Simi Valley. And I will tell everyone I know how they treat customers and not to go there. My son is a young college student that works part time and is saving for a new car , well he won't be getting it there. They scam a young kid and when you call them on it they couldn't care less. Well they made $300 today but in the long run they lost money. I still have free service but I will pay for it elsewhere before I would go there again. More

Terrible experience at the Similar Valley location Chad Smith is the worst Toyota representative I have dealt with since I have owned a Toyota back in 2006. Would never visit or recommend this service Chad Smith is the worst Toyota representative I have dealt with since I have owned a Toyota back in 2006. Would never visit or recommend this service center to anybody. He was extremely rude and refused to honor the gift certificates without giving any valid reason. The car was dirty and the carpet had shoe marks when handed back. He raised his voice in front of my 6yr old and did not have the courtesy to even apologize after I mentioned that his tone was not appropriate and he was rude. More

Bad, bad review for parts department This is a review of the parts department. I purchased my 2014 Toyota Avalon in November. Costco offers a 50% coupon off parts and/or service up to $ This is a review of the parts department. I purchased my 2014 Toyota Avalon in November. Costco offers a 50% coupon off parts and/or service up to $200 for going through them. When I attempted to use this coupon in December to purchase illuminated door sills I was refused. I was told by the parts manager they since they are running a 20% off parts I could not use the coupon (although the coupon clearly states you simply cannot COMBINE discounts). I was told to return in January. Today I went in again. The 20% sign was still up and I imagine it is always there. Again there was a lot of time spent verifying the coupon. After checking with a manager I was then told the price of the part had gone up and they would ONLY charge me $200.00. That, of course, would mean this item retails for $400.00. I questioned them but in the end decided to purchase the item. Then I was directed to the service department to get a price for installation. After someone chasing after about five different people I was quoted $390.00 for installation only. REALLY!!! After leaving I quickly called Thousand Oaks Toyota. They quoted the part at $299.00 which I later determined is the retail price for this item. They also quoted me $125.00 for install. Let's see ... that is $175.00 LESS than DCH quoted me with my coupon. This is nothing more than a scam and a rip off. I returned to DCH, cancelled my order and got a refund. I advised them to never go into their lunch room and start complaining about government dishonesty and being ripped off because DCH contributes to the same culture that creates angry, disgruntled citizens by their dishonesty. I came home. Purchased the part on line for $245.00 with shipping and will have a body shop install it. I don't care if I paid more because I would never give DCH the satisfaction of getting any money from me in this manner. Recommendation. yeah...don't buy parts from DCH. Shop around, dealers, body shops, on line, anywhere but DCH. And if this is indicative of the dealership I guess you need to be very careful of your purchases and service as well. Such a shame that people continue to make decisions to work for dishonest companies thinking saying I'm sorry covers it all. Uh huh, sorry you got nailed no doubt. Things will never change until people stand up and refuse to accept it or perpetuate dishonesty. More

Horrible Customer Service I am so disappointed in my experiences at this dealership. I've had multiple run-ins with this service department and the customer service is absolute I am so disappointed in my experiences at this dealership. I've had multiple run-ins with this service department and the customer service is absolutely horrible. Today, not only did they blatantly make fun of me in front of other customers, they also accused me of lying about my car, told me that the mechanic who serviced my car ruined my car, and basically told me I was crazy. They were extremely rude and it seemed as though it was sexism at its finest. I know for certain I wouldn't have been belittled or talked down to if my husband had been there. Such a disappointing experience. Please don't go there if you can avoid them. More

Worst service ever. I had to wait for more than 2 hours for a scheduled maintenance, which normally takes 30 mins. If I did not ask the service advisor they would not even check that my car was done. I was for a scheduled maintenance, which normally takes 30 mins. If I did not ask the service advisor they would not even check that my car was done. I was checking my car since you can see it from the waiting area and nobody was attending to it.The service manager even said that he called me yet the car was not even ready and I was there going back and forth in front of him and he had the guts to say that. He was even smiling with the service manager, how inconsiderate of them. I just want to finish my free scheduled maintenance and I won't ever bring back my car over there for service. Toyota cares is there motto yet they should be ashame that they have no way to monitor their dealership all they want is sales and money! More

SERVICE CUSTOMER’S BE AWARE! I was "HELPED" SERVICE CUSTOMER’S BE AWARE! I was "HELPED" by a couple of DCH Toyota's Simi Valley finest today! AMANDA and PATTY. By far the worst experience I h SERVICE CUSTOMER’S BE AWARE! I was "HELPED" by a couple of DCH Toyota's Simi Valley finest today! AMANDA and PATTY. By far the worst experience I have has at any service center. I made an appointment for 12pm and told Patty over the phone that I had a competitors couple. She said that they would allow it. So, I arrived at the appointment time and AMANDA told me the stopped taking coupons. When I informed Amanda that I called and got approval for the coupon by PATTY she said that there is nothing she can do. I was there and in order to salvage the rest of the day I reluctantly agreed to their higher price. After three hours to do simple oil change I got my car and drove off. Then I noticed my car was leaking oil. I took it back and waited another 2 hours for the problem. They said the oil pan nut was not put on correctly and they wanted $300 to change it out! I had to fight tooth and nail for them to fix the problem they created. AMANDA & PATTY WILL SCAM YOU! More