Toyota of Simi Valley - Service Center

Had an appointment for 0845 on 11/18 for an oil change. I arrived on time and was told to wait. I watched other service agents check in 3-4 clients each before my rep came out and told me 5 more minutes. 1 I arrived on time and was told to wait. I watched other service agents check in 3-4 clients each before my rep came out and told me 5 more minutes. 15 minutes went by and I left. I had waited close to 45 minutes to just be checked in as I watched many other drivers who arrived after me checked in, take the shuttle, etc. I am not sure why my car wasn’t passed to another agent, if the one assigned to my vehicle was unavailable or task saturated. More

The service advisor was very helpful and attentive to my needs. He kept me informed of my cars status needs. He kept me informed of my cars status More

Very friendly and accommodating. The palce is really nice and comfy . Time is accurate and have video of your car while doing inspections. The palce is really nice and comfy . Time is accurate and have video of your car while doing inspections. More

The service tech and service writer were great! Efficient, friendly and fast. I appreciate them both! Efficient, friendly and fast. I appreciate them both! More

Communication was very clear. Was able to explain all details clear. Answered all additional questions I had. Timeliness was amazing and aware of the trip that I was making. Was able to explain all details clear. Answered all additional questions I had. Timeliness was amazing and aware of the trip that I was making. More

The waiting area is very nice and the staff is friendly . The promised time it would be done was 45 minutes before it was actually done. The issue was I went for an oil change and they did all the other serv The promised time it would be done was 45 minutes before it was actually done. The issue was I went for an oil change and they did all the other service checks but didn’t do the oil change because my mileage was 9500 instead of 10000 . I then had to make them do the oil change so the whole process took 2 hours and a half for a simple oil change and checks More

Oscar was a great service writer. No pressure. No xx. Very friendly and professional. Thanks No pressure. No xx. Very friendly and professional. Thanks More

I had a hard time deciding on the above question "would I recommend this service center" I was there was a maybe. Since there was not, because of my recent experience I picked no and here is why: I am dis recommend this service center" I was there was a maybe. Since there was not, because of my recent experience I picked no and here is why: I am disappointed in my latest service center experience. While Debbie was wonderful to work with in getting me started, then providing timely follow-up phone call to advise of what the technicians found to helping me find the best promotions for the work I was getting done on my car and finally letting me know that the service work was completed and my car was ready for pickup. I was not pleased with the pick up of my car. Number one, while another service representative offer to help me since Debbie was not at her desk, that process was smooth, however when I went to get into my car, I was very unhappy with the fact that the plastic and paper were still in my car. Second, not everything was put back into my glove compartment after the service to my car was completed instead it was left all over the floor of my passenger seat. Lastly, when I went to start my car the Maintenance Needed light was still blinking on. The technician that had worked on my car had not reset it. I spent over $1000 that day on service to my car. Therefore I expect to pick up my car in the same condition that I dropped it off in, which was a very clean and a neat manner. I did not like having to find some place to dispose of the trash left behind in my car from the technician. I also did not appreciate having my items from my glove compartment not all put back the way they found it. Finally I did not like having to locate a service representative to get my Maintenance Light reset, that should have been done during service. More

Kevin is amazing and is very polite. Great service all the way. (This time its been amazing) Great service all the way. (This time its been amazing) More

Is a good dealership. Nice salers, nice service. They helped me so well. Always I make good business with them. Nice salers, nice service. They helped me so well. Always I make good business with them. More