Simi Valley Toyota

Very fast service and very friendly. No pressure or any negative issues. Pedro was very informative and helpful. He gave us plenty of time to think it over and was very patient. Everyone was fast and nice negative issues. Pedro was very informative and helpful. He gave us plenty of time to think it over and was very patient. Everyone was fast and nice to deal with. Servando helped us over the phone prior to coming in. Due to his friendliness, we decided to come down that night. Thank you More

I was very satisfied with the sales person and finance manager (Bijan). Mr. Salazar took his time to LISTEN to my needs and not be overly agressive. The finance manager was prompt and knowledgable, a pl manager (Bijan). Mr. Salazar took his time to LISTEN to my needs and not be overly agressive. The finance manager was prompt and knowledgable, a pleasant person to deal with. The service department was prompt and complete when I returned to get additional keys made. More

I been in others dealer (buy)this is my first time at DCH toyota in Simi,I really thansk so much to Mr. Steve to help me out getting my Tacoma is very nice truck, is used but is great,hope see you next time toyota in Simi,I really thansk so much to Mr. Steve to help me out getting my Tacoma is very nice truck, is used but is great,hope see you next time for the new body style,thanks to mr.Steve. More

This was the easiest car purchase I have ever made. Gus was so helpful. He knows his stuff. Had all my questions answered,and had the car purchased in no time at all. He was quick to return my phone cal was so helpful. He knows his stuff. Had all my questions answered,and had the car purchased in no time at all. He was quick to return my phone calls with all of the information that I needed. He definately went the extra mile to help us through the process. Angel was very helpful as well. He made the extra effort to help us get our car sooner, and also very kind. Thank you so much for a great experience. Customer Service is an A+ at this dealership. Kristine Licata More

Gus was great - This is my fourth Toyota Camry (1991, 2002, 2004 and now 2011) and he was the easiest, most professional I've dealt with. My only reservation was that there was not enough new vehicles t 2002, 2004 and now 2011) and he was the easiest, most professional I've dealt with. My only reservation was that there was not enough new vehicles to choose from but it was after a major sale weekend. More

The service I received was excellent. Jason Borst worked diligently to get me the price that I wanted for monthly payments and was able to throw in a DVD player to get my business. Michael Dowl was very pr diligently to get me the price that I wanted for monthly payments and was able to throw in a DVD player to get my business. Michael Dowl was very professional and caring and made sure that all my questions were answered regarding the transaction. Steve Van Velzer went over everything in the car to make sure I knew how to use every option before I left and made it clear that if I had further questions or problems, that I could call him anytime. I would definately recommend this dealership to my friends and famly. I did not feel taken advantage of due me being a single female entering the dealership alone. I feel they gave me the best deal that they could. All of these guys were pleasant to deal with and I appreciate their kindness. More

Did not intend to purchase, however found the employees helpful and able to help me get the car I wanted within the payment range I found acceptable. Originally found a similar car on ebay under this deale helpful and able to help me get the car I wanted within the payment range I found acceptable. Originally found a similar car on ebay under this dealership. When I arrived, it was not available so I was shown those available. More

First, I would like to thank Servando for making our auto purchase experience so enjoyable. My daughter and I were looking for a used car under a tight budget since this was my daughter’s first purchase of h purchase experience so enjoyable. My daughter and I were looking for a used car under a tight budget since this was my daughter’s first purchase of her own car after college. The last one she drove was purchased from a used car lot in the Valley by her parents. We were hesitant to go buy another one from the used car lot again after experiencing the added repair/service charges that you can not avoid when you purchase a used car with some years of driving. So we were looking for the best deal possible used car from a dealership where the cars are at least checked out better, but we immediately found that the prices there were higher than what my daughter could afford. As we were about to walk out the lot feeling that we needed to try somewhere else, Servando was introduced to us by Jason, who made the right decision to hand us over to a pro. We were determined to keep our pricing in check not to go over our planned numbers. Knowing that you will most likely end up with more at the end of signing the purchase docs because of all the other wonderful packages they will offer you; we made sure that we would keep our original purchase price as low as possible to meet our final goal. After going through other dealerships, we really didn’t care anymore what the car sales man thought of us for insisting on the price we wanted to pay. Toyota has been under a negative spotlight lately and I was even thinking (hoping) that they maybe desperate to sell a car so they will give us an incredible deal. There I was wrong, I realized, like myself, more than enough people know that by heart how great Toyota cars are from their own experiences of buying cars over the years. Even with Toyota’s unfortunate parts purchase choice that is also possible with any auto makers, by knowing the high standards that Toyota is always striving to achieve, I myself was certain that Toyota would do even more thorough checking and make their cars even safer now than ever. Servando’s confidence in Toyota came through loud and clear with his amazing skill of making us feel that he actually cared what we wanted. When I was trying to save a few dollars/month payment, which was normally embarrassing to ask for, he was still smiling and showed that he understood rather than making me feel like an annoying bargainer that I probably was. He made me feel that it’s OK to fight for my daughter’s best deal. Well, I’m not sure how he did it, but we ended up with a brand new Yaris, a cutest hatchback according to my daughter, with 6 year/100,000 mile warranty, which we couldn’t have with a used car, within our final budget plan. Yes, we did spend more than what we thought we would pay for a car right now, but yet somehow, it made all sense to us. Interestingly the payment itself came just a few dollars more than a used car we almost purchased at another dealership. 0% interest rate did help. After coming home, my daughter said the funniest thing. She said to her dad that Servando is the kind of person you want to invite to your home. I have never heard of that about a car sales man. He will instantly become your friend who wants you to have the best. That is something that most people will never understand unless you meet Servando. We have purchased cars in the past from different dealers, and Servando is the first who emailed and called us to make sure that everything was fine even after the purchase. His service is superb in our opinion. More

My family and I recently began looking for an additional car to add to our family. We were looking for a full size to travel in comfort that was not a minivan (have one already) and not a SUV gas guzzler. car to add to our family. We were looking for a full size to travel in comfort that was not a minivan (have one already) and not a SUV gas guzzler. We decided between checking out the Toyota Avalon and the Ford Taurus after reading reviews online. We visited a Toyota dealership and a Ford dealership in the San Fernando Valley, but we were extremely unsatisfied with the way things went, we ran into bored, feigned interest, impatient, or even annoyed. After wards leaving the Ford dealership I decided to search on my Iphone to see if dealers were rated or at least some commentaries online by hitting that old favorite Goggle search. That led us to this site and after reviewing it we saw that there was a high rated Toyota dealership not to far from us, DCH Toyota of Simi Valley. So we got back on the freeway and we were NOT disappointed. As soon as we rolled into to DCH Toyota of Simi Valley lot, Servando Games was waiting for us we rolled out of the car. He was very affable and came off very sincere after only a couple minutes. At some of the dealerships we went to it felt like we were eyeballed as too how much we could spend. With Servando, it didn't feel like he was judging us or eyeballing us. Did I mention he was charming? My entire family went and my mother fell in love him haha. We ended up going higher then we intended but felt it was worth it after talking with Servando. Heck I was giddy walking around with Servando and listening to him talk and answer our questions about the Avalon, here was someone who knew what he was talking about and selling. No pressure from him and if anything he felt like he was a good friend eager to show off his prized collections. His charm and friendly attitude sold us on the car and on his dealership. After wards he handed us off to Mike Dowl in fniance and we found another cool cat who listened to us (ok my mom bantering about our bad experience with another Toyota dealership). The fact that he sat through ALL that and remained just as cool as ever scored points with me. He got us through all the paperwork with ease and walked us out after wards back to Servando. While Servando walked us through the car after we signed the papers the Sales Manager Bill (i think) walked up and gave us a gift bag and then the General Manager Nick came out to meet us, take our picture with the car, and we all shook hands. I've traveled often with my family when we've bought cars (we have 4 already) but this level of courtesy, friendliness, and personal touches are step above the other dealerships I been too. I've yet to try their parts & services but for this experience alone I'm confident in recommending this dealership to anyone looking for a good experience in buying a new car. More

I walked in knowing exactly what I was looking for and had the Edmunds TMV report in hand for pricing comparison. They worked with me on pricing and we ended up splitting the difference between what I was had the Edmunds TMV report in hand for pricing comparison. They worked with me on pricing and we ended up splitting the difference between what I was asking and what they were asking. Because I didn't finance the vehicle, it was a relatively simple transaction, but the service I received was pleasant and the sales person didn't come across as being pushy. That's important to me as a buyer to keep me from walking out the door. I wouldn't hesitate to recommend them. An undecided buyer who is financing might spend more time there and have a different type of engagement, but I think they would be great to work with on that kind of transaction as well. More