Simi Valley Chrysler Jeep Dodge Ram - Service Center

The only reason I go to Simi Valley jeep dealer is because of Kevin he has been my service rep for the last eight years. He goes above and beyond to make sure his customers are happy. because of Kevin he has been my service rep for the last eight years. He goes above and beyond to make sure his customers are happy. More

So far I've had a horrible experience with Simi CJDR. I went in for a tailgate nationwide recall on my 2019 2500 that was purchased there. Kevin looked at the postcard, asked me "Does the tailgate open a I went in for a tailgate nationwide recall on my 2019 2500 that was purchased there. Kevin looked at the postcard, asked me "Does the tailgate open and close?" I answered yes, and he tossed the paperwork down and said "Were not going to do anything about that". A nationwide recall and the Service Department is telling me that they won't do anything about it?!?! Reluctantly we brought in our 2020 Wrangler for a warranty issue and again spoke with Kevin. A 3 year old vehicle is having a defective paint issue where the body panels are corroding causing the paint to bubble. Kevin told me he didn't know what > wanted him to do about it and refused to even walk out the door to look at it. Corrosion is a very very well know issue with Jeeps affecting thousands of vehicles and they were acting like this was something never experienced before. One would expect some type of compassion when 2 different brand new Chrysler products are having issues. I felt like I was a burden to them. We're going to have to take our service needs to Shaver in the future. More

I needed to be able to get my car back in a timely manner. I was there for about 2 hours, got my car back , all serviced manner. I was there for about 2 hours, got my car back , all serviced More

Service Dept everything on time, everybody in the service dept. were helpful and friendly. Thanks guys. dept. were helpful and friendly. Thanks guys. More

Friendly, professional and quick in processing our issues with our Ram. Kevin is such a nice person to deal with. He explained everything clearly and simply. A real asset to the service department. issues with our Ram. Kevin is such a nice person to deal with. He explained everything clearly and simply. A real asset to the service department. More

well i worked with Kevin not Zack so don't know why its about Zack I feel like it should Be about Kevin since that is who I dealt with ! Kevin is great and always takes care of me and my needs or issues ! about Zack I feel like it should Be about Kevin since that is who I dealt with ! Kevin is great and always takes care of me and my needs or issues ! Kevin always goes above and beyond for me and my needs ! More

Service Dept. and the technicians all went beyond the call of duty to help resolve any issues that I had. Thanks guys. and the technicians all went beyond the call of duty to help resolve any issues that I had. Thanks guys. More

Fantastic Service Department! ! Tony and Kevin are top notch!! both my Jeep and RAM are serviced here ! Tony and Kevin are top notch!! both my Jeep and RAM are serviced here More

San in the Service Department is an amazing service rep. He is always super professional, friendly and continues to deliver quality customer service. He is always super professional, friendly and continues to deliver quality customer service. More