Simi Valley Chrysler Jeep Dodge Ram - Service Center

I recently purchased an 06 Jeep Commander from a used car dealership in the valley. I also purchased an extended warranty for peace of mind. A few months later I started to hear some intermediate clanking an dealership in the valley. I also purchased an extended warranty for peace of mind. A few months later I started to hear some intermediate clanking and clicking sounds from the bottom front end. I could have taken my Jeep to the used dealer recommended service center, but I wanted my Jeep to be looked at by Chrysler Jeep techs. After hours of research on the internet, I was more than convinced the guys at Kirby Simi Valley were the best choice. So I picked up the phone and called. Wayne was very friendly and polite when scheduling my appointment. When I got to Kirby I was greeted by Jeff Hightower and I instantly felt at ease. He asked me lots of questions about my concerns with my Jeep and gave me lots of insights on different parts and aspects of my vehicle. So I left my vehicle overnight for inspection, the next day I got a phone call stating they fixed the clanking( a loose skid plate). But they could not hear any clicking sound. They assured me if I heard it more frequently to bring it back and they would look into it again. They could have easily made something up to make a few bucks, but they even waived the diagnostic charge! WOW! I never heard of such a gesture by a dealership! In my opinion Jeff and the staff at Kirby Simi are good honest people! Even though I brought in a 7 year old Jeep for service, I was treated like I had just bought my Jeep brand new and from them. Let me tell you, I live 25 miles away from Simi Valley and will not hesitate to drive back to Kirby for this type of personal service. Thanks guys. More

I went to Kirby Automotive to get my regularly scheduled oil change and a 5-year powertrain inspection. I met with Robert, who was very friendly and knowledgeable about my vehicle and it's maintenance and w oil change and a 5-year powertrain inspection. I met with Robert, who was very friendly and knowledgeable about my vehicle and it's maintenance and was able to get the necessary work done very quickly. In previous experiences with this dealership, I didn't feel the same confidence about how my vehicle was going to be handled as I did today. Robert offered clear explanations over what services needed to be performed and treated me with nothing but kindness and respect. His treatment of me today completely restored my confidence in your dealership and I would recommend this dealership to all of my family and friends. Lastly, I'd like to offer my sincerest thanks to Robert, for making my day more pleasant, and Wayne Davis for taking the time to check on me and my experience at the dealership. You both went over and beyond my expectations. More

I had a great service experience with Kirby and Bob Billing in particular. I have had awful experiences with the Shaver Auto group in Thousand Oaks for years so I decided, with some hesitancy, to go t Billing in particular. I have had awful experiences with the Shaver Auto group in Thousand Oaks for years so I decided, with some hesitancy, to go to another dealer. Bob listened to my issue, promised me a much better experience at Kirby and he delivered. Everything went better than expected and the price I ended up paying at the end was much lower than I anticipated. More

Honesty, integrity, and all around good customer service.... this is the experience we encountered at this dealership. I'm glad we decided to try this Dodge dealer again...=) The previous owner/ service.... this is the experience we encountered at this dealership. I'm glad we decided to try this Dodge dealer again...=) The previous owner/operator was awful in every way.. sales, service, etc... it was like people were a bother to them, or our problem was a nuisance. Your service staff and sales staff have what it takes to keep your customers coming back. Thank-you Kirby for bringing back an otherwise old an out dated commodity this society is in dire need of: CUSTOMER SERVICE!! More

Robert was absolutely wonderful. He was very friendly and helpful. Best experience we ever had with a dealership. Would highly recommend Kirby and Robert Billig. and helpful. Best experience we ever had with a dealership. Would highly recommend Kirby and Robert Billig. More