Simi Valley Chrysler Jeep Dodge Ram - Service Center

My "change engine oil" light came on. I called Kirby (where I purchased my 2008 Chrysler Sebring Convertible from the previous owners where service was not handled in such friendly, courteous and Kirby (where I purchased my 2008 Chrysler Sebring Convertible from the previous owners where service was not handled in such friendly, courteous and knowledgeable manner ), and spoke with Robert. He was very personable and helpful, eased my concerns about all issues on the telephone, and provided me with the information I needed to make choices. Robert told me there was alternate transportation provided for customers. This made it stress free so I did not have to interrupt others to assist me. Robert also told me about the 4 oil changes and 2 tire rotation service plan for $79.95 which I truly appreciated, as oil changes alone elsewhere would cost me so much more in the long run--not to mention the tire rotations. So I purchased that service. There were little things I needed checked out about other areas of my car, and Robert reassured me they would be. And they were. Robert provided me with easy to understand explanations when I picked my car up (I am a senior female), and the auto mechanics did a wonderful job with the resolutions to my issues--some where just instructional to the driver that Robert relayed to me in such a way I could laugh and not feel like an idiot. And, the estimate was not exceeded! This is commedable for a dealership service department, as I've had bad experiences with other dealers in the past thirty plus years. Robert took the time to explain to me what my next service would entail: what needed to be done and why, the time required and the cost--which is very important to know in advance. Purchasing the oil change plan reduces the major service cost! He also explained one issue the mechanics found and we discussed options. The outcome was different than previous dealers I've been to. I was left to feel in control of making a decision instead of someone just telling me "this or that" HAD to be done. My experience was actually enjoyable and stress free. Kirby has set a standard for customer service. I will return and I will refer. But the employees are what makes the experience the best--and their honesty. So, I thank Robert for all that he did for me. I trust him. What better recommedation could I give. Thank you for letting me share my experience. I'll be back! Kirby doesn't arrange for their convenience, they arranged everything for mine. More

Dear Kirby Chrysler, I believe you should know that am a Dear Kirby Chrysler, I believe you should know that am a new, very satisfied customer of Kirby Simi Valley. I was recently needing Service / Repair Dear Kirby Chrysler, I believe you should know that am a new, very satisfied customer of Kirby Simi Valley. I was recently needing Service / Repair for my 2007 Ram Truck and very disappointed with other Southern California Dodge Dealerships concerning repairs, communication and their approach to "Customer Service", I turned to Kirby Chrysler. I met with Robert Billig, Service manager at Kirby, discussed my concerns and the issues that needed addressing on my vehicle. He was very knowledgeable, helpful and kept me well informed as to the progress, options and costs of the repairs. The vehicle was repaired in a very timely manner and everyone I came in contact at the dealership was very friendly, courteous and helpful. I would highly recommend Kirby Chrysler Dodge for those seeking service and or repairs as needed. Thank you, Mark More

Jeff Hightower goes out of his way to make sure that he understands your concerns and that they have been fully addressed. He keeps you informed of any changes in the status of your vehicle and makes sure understands your concerns and that they have been fully addressed. He keeps you informed of any changes in the status of your vehicle and makes sure your vehicle is returned as soon as possible. I appreciate the friendly and professional manner with which I am always treated! I have recommended his service group to other Chrysler owners I know. More

I recently purchased an 06 Jeep Commander from a used car dealership in the valley. I also purchased an extended warranty for peace of mind. A few months later I started to hear some intermediate clanking an dealership in the valley. I also purchased an extended warranty for peace of mind. A few months later I started to hear some intermediate clanking and clicking sounds from the bottom front end. I could have taken my Jeep to the used dealer recommended service center, but I wanted my Jeep to be looked at by Chrysler Jeep techs. After hours of research on the internet, I was more than convinced the guys at Kirby Simi Valley were the best choice. So I picked up the phone and called. Wayne was very friendly and polite when scheduling my appointment. When I got to Kirby I was greeted by Jeff Hightower and I instantly felt at ease. He asked me lots of questions about my concerns with my Jeep and gave me lots of insights on different parts and aspects of my vehicle. So I left my vehicle overnight for inspection, the next day I got a phone call stating they fixed the clanking( a loose skid plate). But they could not hear any clicking sound. They assured me if I heard it more frequently to bring it back and they would look into it again. They could have easily made something up to make a few bucks, but they even waived the diagnostic charge! WOW! I never heard of such a gesture by a dealership! In my opinion Jeff and the staff at Kirby Simi are good honest people! Even though I brought in a 7 year old Jeep for service, I was treated like I had just bought my Jeep brand new and from them. Let me tell you, I live 25 miles away from Simi Valley and will not hesitate to drive back to Kirby for this type of personal service. Thanks guys. More

I went to Kirby Automotive to get my regularly scheduled oil change and a 5-year powertrain inspection. I met with Robert, who was very friendly and knowledgeable about my vehicle and it's maintenance and w oil change and a 5-year powertrain inspection. I met with Robert, who was very friendly and knowledgeable about my vehicle and it's maintenance and was able to get the necessary work done very quickly. In previous experiences with this dealership, I didn't feel the same confidence about how my vehicle was going to be handled as I did today. Robert offered clear explanations over what services needed to be performed and treated me with nothing but kindness and respect. His treatment of me today completely restored my confidence in your dealership and I would recommend this dealership to all of my family and friends. Lastly, I'd like to offer my sincerest thanks to Robert, for making my day more pleasant, and Wayne Davis for taking the time to check on me and my experience at the dealership. You both went over and beyond my expectations. More

I had a great service experience with Kirby and Bob Billing in particular. I have had awful experiences with the Shaver Auto group in Thousand Oaks for years so I decided, with some hesitancy, to go t Billing in particular. I have had awful experiences with the Shaver Auto group in Thousand Oaks for years so I decided, with some hesitancy, to go to another dealer. Bob listened to my issue, promised me a much better experience at Kirby and he delivered. Everything went better than expected and the price I ended up paying at the end was much lower than I anticipated. More

Honesty, integrity, and all around good customer service.... this is the experience we encountered at this dealership. I'm glad we decided to try this Dodge dealer again...=) The previous owner/ service.... this is the experience we encountered at this dealership. I'm glad we decided to try this Dodge dealer again...=) The previous owner/operator was awful in every way.. sales, service, etc... it was like people were a bother to them, or our problem was a nuisance. Your service staff and sales staff have what it takes to keep your customers coming back. Thank-you Kirby for bringing back an otherwise old an out dated commodity this society is in dire need of: CUSTOMER SERVICE!! More

Robert was absolutely wonderful. He was very friendly and helpful. Best experience we ever had with a dealership. Would highly recommend Kirby and Robert Billig. and helpful. Best experience we ever had with a dealership. Would highly recommend Kirby and Robert Billig. More