Simi Valley Chrysler Jeep Dodge Ram - Service Center

Shoddy service I went there to get my 1 year old car serviced (2nd service of car, first one was with Shaver in Thousand Oaks). 1. I told service rep that I am co I went there to get my 1 year old car serviced (2nd service of car, first one was with Shaver in Thousand Oaks). 1. I told service rep that I am covered for oil change for 2 years, and that I should not be charged for it. At the time of pick-up, final bill was not shown to me, and I was asked for the card to pay. He gave me the bill with credit card receipt. And as expected, they had charged me for oil change. I am pretty sure most people will not notice it after they have already paid. The charges had to be reversed. 2. I asked him if multi-point inspection was done. He said yes. I said where is the report? He said, it is in the car without making eye contact . At that time, I was pretty sure - no inspection was done. Anyways, I checked in the car, and told him that there is no inspection report. He went back to get it, and when he came back - it was service rep's writing, same pen, no mention of my car details, no date/time, and ink was still wet. What a LIE. 3. I was told that front brake pads had worn out and brake fluid was burnt, and both need to be replaced. In my 18 years of driving record, this is first car where brake pads wear-out in just 17k miles. Service rep blatantly told me it's because of my driving habits. Thank you so much. Anyways, after many phone calls with dealership, Chrysler, and the area manager - they charged $50 for relining brakes (instead of $300) and another $110 for brake oil flush. Chrysler (and Simi Valley dealership - apparently under new management) are not very professional in their attitude, and lie on customer's face. Avoid them if you have a choice. More

Pretty Horrible Horrible horrible horrible. If you've ever been placed on hold here (I was for about 18 minutes) you'd hear all of the promises they make about gettin Horrible horrible horrible. If you've ever been placed on hold here (I was for about 18 minutes) you'd hear all of the promises they make about getting it done right the first time. That however is not the case. Their service dept. is an absolute nightmare. My Jeep has been in 3 times, and over $600 later the issue has not been resolved. The staff is very friendly in person, but if they're not in the flesh they're damn near impossible to get a hold of. When I spoke to the General Manager about their lack of response he said "Maybe you should've came to me and stepped on his throat a little sooner"- Eric. Completely inappropriate. When I brought it back the second time in the same day the service tech literally laughed in my face. I've never purchased a vehicle here but after this I can guarantee I never will. I'll also be finding a new place to service the Jeep. Good luck to you if you're brave enough to give them a try. I'll just say it looks like there's a reason they've changed owners more than twice. More

I have contacted the dealership and they have been making employee changes and it seems to be working. They are taking care of my concerns and I have to give it to them for trying to work with me, they coul employee changes and it seems to be working. They are taking care of my concerns and I have to give it to them for trying to work with me, they could have easily told me to go somewhere else. But they are making arrangements to pick up the vehicle and give me a rental. What more could I ask for. They have really gone beyond service and help. More

I dropped of the truck for it's routine scheduled maintenance last night after hours... my truck was done the next morning. Jeff Hightower was super friendly and accommodating, he always has been. I maintenance last night after hours... my truck was done the next morning. Jeff Hightower was super friendly and accommodating, he always has been. I have no trepidation taking my li'l rig in for service at this location. My biggest concern whenever taking in a vehicle for service is trust... and I trust Jeff and his entire service team wholeheartedly. I'm just glad he's close and convenient!!! More

Super guys, always willing to help! I drive a fleet car and these guys do all the work, paperwork, and all follow up with Enterprise fleet services. Granted it's dealer prices, but the convenience factor i and these guys do all the work, paperwork, and all follow up with Enterprise fleet services. Granted it's dealer prices, but the convenience factor is well worth it. More

Every time we come in for service or anything we are helped right away and always in a kind friendly way.. Jeff is always more than happy to help you with anything you need and make you feel like family helped right away and always in a kind friendly way.. Jeff is always more than happy to help you with anything you need and make you feel like family here! I highly recommend this dealership! More

We recently brought our jeep in for service, Robert Billig answered all our questions without hesitation. He mentioned to me on the phone that his location was the friendliest around, he was telling th Billig answered all our questions without hesitation. He mentioned to me on the phone that his location was the friendliest around, he was telling the truth. Robert and the rest of the service staff were honest and courteous. They made us feel welcomed and appreciated our service. I have not had an experience like this with any other dealership. Thank you Robert. More

So I had been taking my truck to another dealership in Ventura county and they kept giving me the run around. I decided to take it to Kirby Dodge and Jeff helped me in service. He explained the features o Ventura county and they kept giving me the run around. I decided to take it to Kirby Dodge and Jeff helped me in service. He explained the features of my truck that the sales person and service person at the other dealer couldn't take the time to show me. I decided to also get a regular service done since I was there already and Jeff very kindly fit me in and even got me a ride to get some food. I know from now on I will be making the 30+ minute drive to Kirby because of how Jeff treated me, I wasn't just another dollar bill walking in the door...I was a customer and treated as if he wanted me to return. More

My experience at Kirby of Simi Valley was very great. I came in explained what I needed and they helped me out with great service. They were very kind and very professional about everything and most impor came in explained what I needed and they helped me out with great service. They were very kind and very professional about everything and most importantly they did a great job and at a good price! Based on my experience at Kirby I highly recommend the dealership. More

Robert is the BEST!11 I have alwaysreceived great Robert is the BEST!11 I have alwaysreceived great service help frm him, he is very a knowledgable, and friendly personI I know verything will be tak Robert is the BEST!11 I have alwaysreceived great service help frm him, he is very a knowledgable, and friendly personI I know verything will be taken care of andI won'thave to worry. More