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Simi Valley Chrysler Jeep Dodge Ram - Service Center
Simi Valley, CA
286 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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286 Reviews of Simi Valley Chrysler Jeep Dodge Ram - Service Center
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September 19, 2019
They came through as promised. My dealer (Dependable Dodge) blew me off for several months for a major warranty issue on my truck. I realize dealers don't like doing major warranty My dealer (Dependable Dodge) blew me off for several months for a major warranty issue on my truck. I realize dealers don't like doing major warranty work as it doesn't pay as well but I had been going there for 15 years loyally. I went to Jacob at Simi Valley Dodge, made an appointment and they fixed it great and put me in a nice rental truck at no charge. I will be going to Simi Valley Dodge from now on. Customer for life now! More
by happy customer
Employees Worked With
Jacob Anaya, . .
August 29, 2019
Got it done Most dodge service departments are awful and they don’t keep common parts in stock. A simple ignition change takes a week to get the part and install Most dodge service departments are awful and they don’t keep common parts in stock. A simple ignition change takes a week to get the part and install it. you then have to pay for a rental. I wish they would just stick parts like they should. Our service rep however was great to deal with and he hunted down our part and installed same day after returning for it. More
by Rjterry
Employees Worked With
Zach Sax
August 14, 2019
Terrible Service Center We purchased our 2013 Challanger new from Simi Dodge, the sales staff was very helpful. But the service department is the worst, they are not friendly We purchased our 2013 Challanger new from Simi Dodge, the sales staff was very helpful. But the service department is the worst, they are not friendly to deal with and make excusses for their mistakes. We are making the last payment on the Challanger today and we are now going to purchase another new car, but we are being forced to leave Simi to purchase our next car, since we will never deal with Simi Dodge's service department. Scott Stevens More
by Scott
Employees Worked With
Kevin in the service department was the worst.
July 09, 2019
Great Customer Service It started with a phone call to make an appointment for a “recall” and the first person that answered the phone was efficient, but friendly! She direc It started with a phone call to make an appointment for a “recall” and the first person that answered the phone was efficient, but friendly! She directed my call to the service area and my appointment was made quickly! When I arrived at the dealership I was greeted quickly by San my service advisor and told how long it would take to handle the recall. He directed me to the waiting area. While there someone passing through and engaged me in conversation about how things were being handled and after my positive response he said, “That is how we like it!” He carried himself as if he was in management! My truck was returned in the time promised by San and I was on my way to run other errands! More
by 4X4
Employees Worked With
San in Service
October 23, 2018
Service Department Thank you San Navar and Dean Heller for your time and efforts! Awesome customer service and top notch Tech service on my Jeep! Really appreciate your Thank you San Navar and Dean Heller for your time and efforts! Awesome customer service and top notch Tech service on my Jeep! Really appreciate your help! More
by Charles B.
Employees Worked With
Dean Heller 5 STARS *****, San Navar, . .
August 31, 2017
Service department This was the worst automotive service experience I ever had. I made an apt for a recall on my 2014 Jeep Patriot and to service an engine light that wa This was the worst automotive service experience I ever had. I made an apt for a recall on my 2014 Jeep Patriot and to service an engine light that was diagnosed as an evap leak. I dropped my car off at 8am, did not receive any calls or updates throughout the entire day and finally called at 4pm. I received a call back at 4:40pm stating they could not locate the leak and had not started working on the recall. Almost 9 hours went by before I was given any updates. Kevin (service rep) said they would need to keep the vehicle another day to hopefully complete the work. I said I would need to reschedule as I needed my car for work the next day and would have to make an apt on a Saturday. Kevin said when I arrived to pick up my vehicle, he would look at the tech's upcoming schedules so we could schedule the next apt on a Saturday. When I arrived, I was told Kevin was gone for the day and would have to call back to make an apt. The service dept had 9 hours to locate an evap leak and check for a seatbelt recall, neither of these were completed. The lack of communication, poor customer service and no consideration of their consumers time are reasons I will never be taking my vehicle to the Simi Valley location again. The next day, I contacted West Valley Chrysler Jeep and spoke to a friendly service rep who confirmed they had the recall parts needed and guaranteed they had a tech to prioritize servicing my vehicle the day of my apt. More
by Marie
Employees Worked With
Kevin , . .
July 23, 2016
The worst customer service department My car has been there since June 20, 2016 I've called, talked to managers Zach and Brysn, promised phone calls back for an update but I get nothing.. My car has been there since June 20, 2016 I've called, talked to managers Zach and Brysn, promised phone calls back for an update but I get nothing.. Last two days I was promised a calI I still haven't got one. I do have corporate involved now this is absolutely ridiculous. Paying for a car to bff in service. My car is only 10 months old and has been in service not only the past 35 days but over 4 times for the same problems and other problems they love to tell you it's always a recall. To top it off I bought it from them too... They obviously don't care about their customers....... Big waste of time and money....... Very frustrated customer More
by maewachtel
Employees Worked With
Zach Sax, San Navar, Clayton Work, Bryan Webster
July 02, 2016
For Great Auto Repair...Go somewhere else I took my Ram 1500 in due to air conditioner not working properly. Well, a week later and a lot of excuses, to include that a rodent had eaten through I took my Ram 1500 in due to air conditioner not working properly. Well, a week later and a lot of excuses, to include that a rodent had eaten through some wires, it still was not fixed. I picked up my truck and went home. Then I decided to take it to a local mechanic, who had it fix in 20 minutes. He also stated it was a break in the wire and not rodents. As far as I concern, I will never go back to this dealership for the lies they told me and for their crummy maintenance work. More
by artman11
Employees Worked With
San Navar
October 12, 2015
Broken down Jeep My jeep broke down on 9/30 and I had it towed to the Simi Valley jeep dealership - they still don't have an update and cannot tell me what is wrong wi My jeep broke down on 9/30 and I had it towed to the Simi Valley jeep dealership - they still don't have an update and cannot tell me what is wrong with my car!!! Really??? The service department is a mess they don't return calls timely and I'm beginning to think they have no clue what they are doing!!! So far my bill is at $1500 for.....????? Maybe for storing my jeep at their shop?? More
by Chakabra
Employees Worked With
Zach Sax
September 19, 2014
Don't Bother Scheduled 1-Year service, plus recall, plus replacement of antenna. Was told all could be done on a Saturday. When I arrived (A) they didn't have th Scheduled 1-Year service, plus recall, plus replacement of antenna. Was told all could be done on a Saturday. When I arrived (A) they didn't have the recall part, and (B) the person that replaces antenna housings does not work on Saturdays. Service manager ended up yelling at the rep I was working with in front of me; telling him he should've known it can't be done. Oil service was completed, and rep said they would call me when the recall part would arrive. That was three months ago. Their service department is a shambles. More
by spidermnmi
Employees Worked With
N/A
