Simi Valley Chrysler Jeep Dodge Ram

My wife and I were treated well from the moment we showed up the the signing of the sales contract. I have never been treated like that at any dealer before. Now to the not so good rating. We purchased a use up the the signing of the sales contract. I have never been treated like that at any dealer before. Now to the not so good rating. We purchased a used 2006 jeep commander from Kirby in July 28th of 2012 and took it on a road trip to see our son in Washington, the jeep did well with no complaints. Once we returned about a month later the transmission was having delay problems while shifting into drive. I took it to our town dealership and they had it a week and failed to fix it, so we took it back to Kirby jeep where we bought it. It has been to Kirby in Simi Valley 5 or 6 times with no luck still having transmission problems. Now the engine is accelerating on its own, the fan only works on high, the service 4wheel drive light is on, replaced the right side cv boots due to them leaking. But the worst thing is the transmission problem and the fact I have had it in the shop so many times for the same problem and for whatever reason it can't be fixed. The dealership said to bring it in and they could put me into another vehicle but my payments will be higher. I don't believe this jeep was ever checked and just cleaned and put on the lot. I have tried to go with the lemon law but the dealership covered their butts by giving me an extended service contract instead of an extended warranty. With an extended service contract the only thing the purchaser can do is pay the $100 deductible each time the vehicle is brought in. With the extended warranty then the buyer has the ability to claim lemon law. Now we are screwed and have a POS that is falling apart and there is noting we can do about it except keep driving it 45 minutes away to the dealership and keep having them attempt to fix it. Very unfair, and we did give this dealership a great review when we first purchased this jeep because we were treated like we were he most important customers there. Now we have just received a recall letter from Chrysler stating that the jeep commander transmission are slipping out of park into neutral and crashing, jeep doesn't have the software to fix this problem but when they do the dealership will notify us. What happens in the mean time and it does come out of gear and crashes into another car or heavens forbid hurts a person. More

My experience at Kirby of Simi Valley was very great. I came in explained what I needed and they helped me out with great service. They were very kind and very professional about everything and most impor came in explained what I needed and they helped me out with great service. They were very kind and very professional about everything and most importantly they did a great job and at a good price! Based on my experience at Kirby I highly recommend the dealership. More

Robert is the BEST!11 I have alwaysreceived great Robert is the BEST!11 I have alwaysreceived great service help frm him, he is very a knowledgable, and friendly personI I know verything will be tak Robert is the BEST!11 I have alwaysreceived great service help frm him, he is very a knowledgable, and friendly personI I know verything will be taken care of andI won'thave to worry. More

Thank you Art for helping me find the car of my dreams! I really enjoyed all your hard work, your great service and wonderful personality. really enjoyed all your hard work, your great service and wonderful personality. More

Jeff Hightower has continued to be the best service advisor I have ever had. I am 56 years old and owned a lot of cars, (5 Dodge cars SUV and trucks) and always experience superior friendliness and ser advisor I have ever had. I am 56 years old and owned a lot of cars, (5 Dodge cars SUV and trucks) and always experience superior friendliness and service with Jeff. I will definitely continue to come back to Kirby and Jeff. More

After this recent visit seeing Robert Billig for service, I will continue to bring my car here for service. He was extremely helpful and knowledgable. This is a great local service area I will continue to bring my car here for service. He was extremely helpful and knowledgable. This is a great local service area More

I've dealt with Jeff Hightower for several years as my service writer and without exception he has always given me exceptional service. He is highly dependable, exceptionally honest and possesses a kn my service writer and without exception he has always given me exceptional service. He is highly dependable, exceptionally honest and possesses a knowledge base unequalled by previous service writers I've dealt with in the past. It is both my pleasure and privilege to say that I can recommend Jeff to ANY customer looking for outstanding service. In short as my wife says, "Jeff rocks!" More

We have had many problems we my wife’s jeep with the cruise control. The other dealership gave us a feeling of what did you break now (like it was our fault) it was not working. Jeff didn’t make us fee cruise control. The other dealership gave us a feeling of what did you break now (like it was our fault) it was not working. Jeff didn’t make us feel that way at all he made us feel like family. They it should be. More

Jeff was fantastic. He was informative and very upbeat. Jeff was fantastic. He was informative and very upbeat. Walking me through the process of the repairs needed was important for me in building trust Jeff was fantastic. He was informative and very upbeat. Walking me through the process of the repairs needed was important for me in building trust for the repair center. Thank you. More

It was a real "PLEASURE" to be greeted by Mr. Hightower , He was very professional and knowledgeable about the service concerns I was having and put me at ease with the process of having your de Hightower , He was very professional and knowledgeable about the service concerns I was having and put me at ease with the process of having your dealership do the work that was needed . I will recommend this dealership and Jeff Hightower to all that are in need of service on there car's or truck's . Thank you for this opportunity to express my appreciation . More