Simi Valley Chrysler Jeep Dodge Ram

Shoddy service I went there to get my 1 year old car serviced (2nd service of car, first one was with Shaver in Thousand Oaks). 1. I told service rep that I am co I went there to get my 1 year old car serviced (2nd service of car, first one was with Shaver in Thousand Oaks). 1. I told service rep that I am covered for oil change for 2 years, and that I should not be charged for it. At the time of pick-up, final bill was not shown to me, and I was asked for the card to pay. He gave me the bill with credit card receipt. And as expected, they had charged me for oil change. I am pretty sure most people will not notice it after they have already paid. The charges had to be reversed. 2. I asked him if multi-point inspection was done. He said yes. I said where is the report? He said, it is in the car without making eye contact . At that time, I was pretty sure - no inspection was done. Anyways, I checked in the car, and told him that there is no inspection report. He went back to get it, and when he came back - it was service rep's writing, same pen, no mention of my car details, no date/time, and ink was still wet. What a LIE. 3. I was told that front brake pads had worn out and brake fluid was burnt, and both need to be replaced. In my 18 years of driving record, this is first car where brake pads wear-out in just 17k miles. Service rep blatantly told me it's because of my driving habits. Thank you so much. Anyways, after many phone calls with dealership, Chrysler, and the area manager - they charged $50 for relining brakes (instead of $300) and another $110 for brake oil flush. Chrysler (and Simi Valley dealership - apparently under new management) are not very professional in their attitude, and lie on customer's face. Avoid them if you have a choice. More

Pretty Horrible Horrible horrible horrible. If you've ever been placed on hold here (I was for about 18 minutes) you'd hear all of the promises they make about gettin Horrible horrible horrible. If you've ever been placed on hold here (I was for about 18 minutes) you'd hear all of the promises they make about getting it done right the first time. That however is not the case. Their service dept. is an absolute nightmare. My Jeep has been in 3 times, and over $600 later the issue has not been resolved. The staff is very friendly in person, but if they're not in the flesh they're damn near impossible to get a hold of. When I spoke to the General Manager about their lack of response he said "Maybe you should've came to me and stepped on his throat a little sooner"- Eric. Completely inappropriate. When I brought it back the second time in the same day the service tech literally laughed in my face. I've never purchased a vehicle here but after this I can guarantee I never will. I'll also be finding a new place to service the Jeep. Good luck to you if you're brave enough to give them a try. I'll just say it looks like there's a reason they've changed owners more than twice. More

I have contacted the dealership and they have been making employee changes and it seems to be working. They are taking care of my concerns and I have to give it to them for trying to work with me, they coul employee changes and it seems to be working. They are taking care of my concerns and I have to give it to them for trying to work with me, they could have easily told me to go somewhere else. But they are making arrangements to pick up the vehicle and give me a rental. What more could I ask for. They have really gone beyond service and help. More

We have been going to this dealership for a number of years. Our last three Chryslers have been purchased here. The service is always great. Jeff Hightower makes it an enjoyable experience. Just got years. Our last three Chryslers have been purchased here. The service is always great. Jeff Hightower makes it an enjoyable experience. Just got a great deal on a 300C with a Hemi. More

I dropped of the truck for it's routine scheduled maintenance last night after hours... my truck was done the next morning. Jeff Hightower was super friendly and accommodating, he always has been. I maintenance last night after hours... my truck was done the next morning. Jeff Hightower was super friendly and accommodating, he always has been. I have no trepidation taking my li'l rig in for service at this location. My biggest concern whenever taking in a vehicle for service is trust... and I trust Jeff and his entire service team wholeheartedly. I'm just glad he's close and convenient!!! More

I recently purchased my first car at this dealership. Art was so friendly and helpful. He was very patient and was a joy to work with! He was not pushy in trying to make a sale. He gave me my space while mak was so friendly and helpful. He was very patient and was a joy to work with! He was not pushy in trying to make a sale. He gave me my space while making my decision. Overall I had a great experience purchasing my first car! More

This past weekend we decided to start looking for a new car, not thinking we would find exactly what we wanted for a great price. From the minute we were introduced to Art, our shopping experience was grea car, not thinking we would find exactly what we wanted for a great price. From the minute we were introduced to Art, our shopping experience was great. He was easy-going, answered all of our questions, and we never felt pressured. He was even understanding when I told him I had to leave for an hour for an appointment right as we were going to start negotiations. I would definitely recommend visiting this dealership! More

I recently bought a car at the Kirby Chrysler Dodge Jeep Ram of Simi Valley and had a great experience. Everyone was very helpful and friendly and helped me to find the perfect car for me. I definitely reco Ram of Simi Valley and had a great experience. Everyone was very helpful and friendly and helped me to find the perfect car for me. I definitely recommend it to others looking for a new or preowned car. More

I went to this dealership for a specific vehicle and with my vehicle to trade in. I received a very reasonable price for both my trade in and my new vehicle skiing with a low apr . There was close to no hagg my vehicle to trade in. I received a very reasonable price for both my trade in and my new vehicle skiing with a low apr . There was close to no haggling. Love this place. More

I purchased a Chrysler 300 in February of 2013. After one week of ownership the air conditioner went out. After 5 attempts and 3 months in service I had to start legal proceedings. I returned my car to tha week of ownership the air conditioner went out. After 5 attempts and 3 months in service I had to start legal proceedings. I returned my car to that dealer and was almost ready to give up on Chrysler when a friend told me about Kirby. From that moment on I was treated like I was the most important person in the world. Everyone was friendly and extremely helpful. I have recommended them to my friends. Jeff Sukay and his team were exceptional and I will never buy another car from anyone else. More