Silver Star Motors - Service Center

Very poor customer service experience with Kevin Baker I ordered a duplicate key on May 29, 2014 from my service advisor, Kevin Baker. Can you believe that I never got a call that the order was ready for p I ordered a duplicate key on May 29, 2014 from my service advisor, Kevin Baker. Can you believe that I never got a call that the order was ready for pick up. In August when I started to inquire about it, I just got thrown off with a myriad of excuses and abrupt answers. I finally got Mr. Baker to say that he was working past Saturday August 30th. I arrived at the reception at 12.00. No one talked to me until 2.00 when I complained to the young receptionist that I felt I was being ignored. Thirty minutes later I was about the only person there and Mr. Baker had not even come to say why it was taking more than two hours for me to pick up a prepaid key. I thought perhaps he had lost the key and did not know how to break the news to me. At the same time I felt abused and disrespected by this guy that I thought in my first encounter to be trying to be helpful . Finally I went to James McGrory with whom I had no appointment to ask for help. To my surprise he was receptive and quickly retrieved the key from the parts dept. with just a simple phone call. I could have kissed his feet. Now the question is why I had too endure such humiliation when the solution was so simple. My name is Kojo and I can be reached at 347 567 5618 More

Great Service! Florence Cai was the sales representative that sold my current car to me. She has been a wonderful helper and i had no issue asking service from her. Florence Cai was the sales representative that sold my current car to me. She has been a wonderful helper and i had no issue asking service from her. She is very sweet and her attitude has always been nice. Every time i had any problems or questions about my car, she'd always be there to solve it for me. She remained same attitude whether before or after she sold the car to me. I am very satisfied and happy with her service and personality.I'd so recommend her to any other of my friends if they need to buy a car at the Silver Star Motor. More

Luxury Service Out of window This my third time getting service done with Silverstar dealership. And I must say every time it was disappointing. I have called every day for three This my third time getting service done with Silverstar dealership. And I must say every time it was disappointing. I have called every day for three days to get the status of my car and each time i was provided no solution and car is still sitting waiting for insurance adjuster. Each phone call was answered progressively rude and unwelcoming. I was told bluntly every time that car is not ready and nothing can be done. I have worked in Luxury hotels for past 7 years and I know all the in and outs of the luxury service. I must say that Mercedes the Luxury car it is their service attitude is not even mediocre. I am treated well with other cheaper brands like Acura and Lexus. Once my lease is over Mercedes will loose me forever. More

Well done I have leased two Mercedes now from Silver Star and they have not missed a beat. Every time I go there for service I am greeted with a smile and a han I have leased two Mercedes now from Silver Star and they have not missed a beat. Every time I go there for service I am greeted with a smile and a handshake ( which is rare these days). They understand the the meaning of "taking care of the customer". More

I bought car from them sales dept was good but service dept WOW I took my car for service, Key problem deal with Mark D. Gooden, he gave said pick up after 2 days, I call if the car ready he said keys did dept WOW I took my car for service, Key problem deal with Mark D. Gooden, he gave said pick up after 2 days, I call if the car ready he said keys didn't not arrived yet, have to wait for more 3 days, He kept the car for nothing if you have to order the keys let me take the car with me when keys arrived let me come back after 5 days and drop the cars. he order the keys and kept the car.................so bad. he was so rood, talk loud, very bad service, guys be careful don't ever go there for service and deal with MARK D. GOODEN......................otherwise you will cry like me........... Huh More

Jorge helped me with routine maintanance as well as an Jorge helped me with routine maintanance as well as an issue that he was able to have fixed without replacing what would have been a very expensive Jorge helped me with routine maintanance as well as an issue that he was able to have fixed without replacing what would have been a very expensive part. He kept me posted during the process and stuck to the schedule laid out during our initial meeting. More

At approx. 5:30pm Aug. 26th I was driving south bound on Northern Blvd. in Queens. When I got to 35th street & Northern my 2011 R 350 showed a red malfunction light and the car died. With SilverStar being Northern Blvd. in Queens. When I got to 35th street & Northern my 2011 R 350 showed a red malfunction light and the car died. With SilverStar being right up the road, I walked and asked if there was anything anyone could do. They told me that with hurricane Irene coming people had left early and they were closing early. We called roadside assistance but by the time they would get there service would be closed. So we left the car over night. That Sat morning Aug. 27th @ approx 8:30am I again went to SilverStar and they told me to call a tow truck for two blocks and that no one would help me push it the two blocks to get it to service. I asked the receptionist if I could leave the keys with someone so they could tag it on the street (it was parked by the sidewalk), and she rudely laughed at me told me that was impossible (Her name escapes me, please find the records from this time & day). So I walked back to my car and called for a tow truck and started waiting. That’s when Annamaria came out of the previously owned Mercedes shop (which was right in front of me), and on her way to get breakfast, smiled brightly at me, said good morning and was everything ok. I told her what had happened and she couldn’t believe that the staff at the new car dealer shop had told me to call a tow truck for two blocks. She informed James Palmer Jr. and they both contacted the General Manager. Before you knew it, two technicians came out to jump the car so they could get it into N and seven workers from the service shop around the corner pushed it around the corner to the service garage. The GM apologized to me and told me that’s not how they do things around. If it weren’t for Annamaria I most likely would have had to leave my car on the street again since the tow truck wouldn’t have come on time for the early closing due to Irene. Irene would have gotten the best of my car. I just want to say that Annamaria went above and beyond what she could have done by just going to breakfast, and my family is extremely grateful for her kindness and professionalism. If you look up Raymond & Marion Eng (301 E. 47th Street NY), you will see that we have in the past and recently purchased several cars from the Mercedes dealership in the Manhattan west side showroom and were invited to the concert that you had for elite customers, Saks 5th cards, etc. We will be continuing our relationship with Mercedes, but this time in your Silver Star Queens location thanks to her. David Fowler on behalf of Raymond & Marion Eng. More

I bought a car there and the sales staff I dealt with is good, friendly and knowlegable. The service dept however is bad. I will be making a third trip to fix same issue. Last 2 times what they fixed bro good, friendly and knowlegable. The service dept however is bad. I will be making a third trip to fix same issue. Last 2 times what they fixed broke a month after with same symptoms. Second time I went there I ordered a loaner which was not there when I got there. The service advisor.. she was not friendly, not knowlegable, hinted I will need to pay for the same thing which was covered under warranty last time, made no effort to find out and reconcile why there was not loaner prepared for me. Overall it makes me sick to go back there and have the same thing "fixed" again. More