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Silver Star Motors
Long Island City, NY
799 Reviews
Silver Star Motors is an Authorized Mercedes-Benz Passenger Vehicle and Sprinter Commercial Van Dealer conveniently located just over the 59th Street Bridge from Manhattan on Northern Boulevard in Long Island City, Queens, NYC. We treat the needs of each individual customer with paramount concern. We know that you have high expectations, and as a Mercedes-Benz dealer we enjoy the challenge of meeting and exceeding those standards each and every time you visit. Allow us to demonstrate our commitment to excellence! Great People And Great Cars, That's the Silver Star Way!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 PM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 799 reviews
February 29, 2024
THIS IS A COMPLAIN i have purchased a 2020 E350 from SILVER STAR MOTORS @ 8000 miles, two months ago from salesperson "Victor Babb", the vehicle had minor scratches on back bumper during the purchasing SILVER STAR MOTORS @ 8000 miles, two months ago from salesperson "Victor Babb", the vehicle had minor scratches on back bumper during the purchasing process that i didn't notice until after further inspecting the vehicles once i got home. last week the vehicle showed a check engine light. i spoke to the service advisor "Eric" to fix the check engine problem and for the minor scratches on the bumper, he mentioned to speak to the pre certified manager by the name "Sandeep" Sandeep was on “Vacation” and some other dude by the name “Daniel” was covering for him, after multiple of attempts to speak to the manger. they connected me with Daniel and he wasn't attentive to my concerns and he refused to fix the existing damage on the vehicle that was already there before purchasing it. “Daniel” was very unprofessional, unpolite and ghetto telling me to go call the cops and then threatened to flag me as a "bad customer" in their system. couple of hours pass and the service advisor Eric calls me and says "we refuse to service your vehicle" go take it somewhere else. This is a pre certified vehicle that i just bought from them literally two months ago and was driven less than 180 miles to be going through such issues and unprofessional, unpolite and careless customer service. if i knew this is how it was gonna end up i wouldn't have bought a vehicle from them, i feel scammed! THINK TWICE BEFORE PURCHASING A VEHICLE FROM THEM!! More
by Don Dada
Employees Worked With
Other Employees :
Sandeep - Pre Certified Car Manager [VERY POOR] based on our last meet up
February 27, 2024
I bought an expensive 450 here. The salesman Paul Delgado said if I traded in my Mercedes and bought a new one at Sliver Star they would pay for the miles I went over on my previou The salesman Paul Delgado said if I traded in my Mercedes and bought a new one at Sliver Star they would pay for the miles I went over on my previous lease and for a scratch on the back bumper. he also said the car would be available at the beginning of December. The car was not ready until the very end of January and after I bought the car at a high lease price they refused to pay for the extra miles on the old Mercedes even though had said they would. It was thousands of dollars. They are liars and will rip you off. do not shop here. More
by BudFox
Employees Worked With
February 19, 2024
Very professional good experience cindy she is very professional service is the best all the staff is very professional professional service is the best all the staff is very professional More
by frankguercio16
Employees Worked With
February 16, 2024
The best in New York city I want to buy one car now the President day President day More
by Victor_bejan68
Employees Worked With
February 13, 2024
My experience at silver star motors was second to none ! No one does a better job at service . No one does a better job at service . More
by Jason
Employees Worked With
February 11, 2024
They sold me a new car with transmission problems and cosmetic defects. They didn't fix everything and I had so many more problems they refuse to let me out of my contract. They were rude and disrespectf cosmetic defects. They didn't fix everything and I had so many more problems they refuse to let me out of my contract. They were rude and disrespectful also. They have the audacity to send letters to my house to trade in the car I told them I get these letters they refuse and they don't want the car back. More
by Andrewscatpack
Employees Worked With
February 04, 2024
Went to pickup my car after giving it out for service and notice that I did not receive my complimentary car wash. I question the attendant about not receiving the car was and he lied that it was washed. He notice that I did not receive my complimentary car wash. I question the attendant about not receiving the car was and he lied that it was washed. He then asked me if I could wait for 20 minutes more. Then he took may car spray water to make believe it was wash. The service is not on par as it use to be. Poor customer service More
by Powellat
Employees Worked With
