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Silveira GMC - Service Center

Healdsburg, CA

4.6
23 Reviews

23 Reviews of Silveira GMC - Service Center

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November 21, 2024

Professional service crew with an on time promise and great communication skills Happy with the results More

by tjbjanc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Rochioli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Robertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2024 -

Silveira GMC responded

TJ, thank you for taking the time to leave a review and sharing your experience. We're happy to hear we follow through on our delivery and expectations. We look forward to seeing you in again soon!

November 09, 2024

mac is the best allways there to help the hole service dept is great an hepfull More

by rt32ford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Rochioli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2024 -

Silveira GMC responded

Thank you for taking the time to leave a review! We're thrilled to hear we took good care of you and got you back on the road. Thank you for your loyalty to Silveira's!

October 31, 2024

I think Marc is great. And I will always give him a good review. My frustration is that you now charge a 3% fee for using a credit card and we are not told that before we p More

by ADRIANNE_76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Rochioli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Silveira GMC responded

Adrianne, Thank you for continuing to give us a 5 star regardless of your issue you had with the credit fee. I have personally made sure we have our flyers are up and alive for people to see. Thank you for bringing this to my attention. We look forward to seeing you in and thank you again for taking the time to leave a review!

October 29, 2024

Very nice and professional people. I go to Healdsberg instead of Santa Rosa because the other dealership service writer was very rude to me. More

by wjy44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Rochioli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robb Whisenant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Silveira GMC responded

Thank you for taking the time to leave a review and for the 5 stars. We're sorry to hear that service writers have been rude in the past, but we're happy to hear we are picking up the slack! Thank you for sharing your experience and for your loyalty to us.

October 27, 2024

I was in for the Trailer Brake recall: I had those brakes fail on me on a steep grade south of Barstow! Thanks, GM, for an experience that scared my better half and had me rattled. The Silveira crew was a we More

by Paul Dana
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregg Wiltermood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Rochioli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2024 -

Silveira GMC responded

Paul, first off we're glad to hear you got out of that situation safely. Thank you for the glowing review and for sharing your experience. Good to know we're doing something right! Thank you for your loyalty to Silveiras, and we look forward to serving you many more years.

October 24, 2024

Easy to pull up to the service center and get quickly helped from the service team. More

by westonfielder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Rochioli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robb Whisenant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2024 -

Silveira GMC responded

Weston, thank you for taking the time to leave a review, we appreciate the 5 stars! Glad to hear our team takes care of you when you get to our shop. We look forward to seeing you again!

October 15, 2024

Marc and the Silveira service department have been great to work with over the years. I had a bit of trouble scheduling my truck for recall repairs, but once I got there the service and responsiveness were More

by MARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Rochioli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Silveira GMC responded

Mark, Thank you for sharing your experience with us. Marc and the rest of our team is excellent and we're happy to hear it from you. Thank you for your loyalty to Silveira's, we appreciate you!

September 28, 2024

I purchased my vehicle here and I have had all my service's completed at the dealership and have parse for everything. More

by larry434nj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Rochioli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robb Whisenant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2024 -

Silveira GMC responded

Larry, We are so happy to hear that you've been such a loyal customer to us! Thank you for business and we hope to continue seeing you in our store. Until next time!

September 22, 2024

Silvera, is an awesome dealership in my experience. They stood 100% behind their product and have gone above and beyond what other dealerships would do in my opinion Mark a Awesome service manager More

by RON.BABBINI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Rochioli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robb Whisenant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2024 -

Silveira GMC responded

Dear Ron, Thank you so much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that you had such a positive experience with us. Ensuring that our customers feel supported and valued is always top priority, and it's fantastic to know that you felt we went above and beyond for you. We greatly appreciate your trust in us and look forward to continuing to provide exceptional service.

September 18, 2024

The work was done quickly and for the quoted price. Will being going back as the need arises More

by DSQUARED7522
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robb Whisenant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2024 -

Silveira GMC responded

Thank you so much for taking the time to leave this wonderful review! We're delighted to hear that you were satisfied with both the speed and transparency of our service. It was a pleasure working on your vehicle, and we look forward to assisting you again whenever the need arises.

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