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Silveira Chevrolet - Service Center

Sonoma, CA

4.3
41 Reviews

41 Reviews of Silveira Chevrolet - Service Center

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June 24, 2024

It was nice working with Sup right convenient curious good communication Nice things if you give me a More

by Richard Pomeroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Silveira
4.0
This rating includes all reviews, with more weight given to recent reviews.
David May
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Milligan
Jun 28, 2024 -

Silveira Chevrolet responded

Richard, thank you for the 5 star review! We appreciate you taking the time to do so.

June 20, 2024

My car was done the following day after the part was ordered. Super fast and friendly. John kept me updated on everything. I highly recommend. More

by chylla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Milligan
Jun 28, 2024 -

Silveira Chevrolet responded

Dear Customer, Thank you so much for your kind words and glowing review! We're thrilled to hear that your experience with our dealership was positive. Our team strives to provide fast and friendly service, and it's great to know that John kept you well-informed throughout the process. Your recommendation means a lot to us. We look forward to serving you again in the future!

June 16, 2024

I have been happy with their service! Thank you very much!!! And please tell the service department thank you. More

by Chevy volt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David May
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Milligan
Jun 28, 2024 -

Silveira Chevrolet responded

Thank you so much for your kind words! We're thrilled to hear that you're happy with our service. Your appreciation means a lot to us. We'll be sure to pass along your thanks to our service department – they'll be delighted to hear your feedback. We look forward to serving you again in the future!

June 04, 2024

Kudos to the service team! They went above and beyond to replace our radiator in record time considering the issues they had finding the correct one. Great job. More

by Thersbys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David May
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Silveira Chevrolet responded

Thank you so much for your kind words and for taking the time to leave such a positive review! We are thrilled to hear that our service team was able to go above and beyond to replace your radiator promptly. We greatly appreciate your loyalty to Silveira's and we are looking forward to seeing you in again!

May 24, 2024

Consistently reliable and trustworthy. Courteous and helpful staff in all departments. I feel fortunate to have found them. Highly recommend them. More

by Dingo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David May
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Tarvid; Jamie Musgrove; Mike B. (manager), John Milligan
May 25, 2024 -

Silveira Chevrolet responded

Dingo, Thank you so much for your kind words! We are delighted to hear that you had a positive experience with our team. Your trust and satisfaction are incredibly important to us. We strive to provide courteous and helpful service across all departments, and it’s wonderful to know that our efforts have made a difference for you. We truly appreciate your recommendation and look forward to continuing to serve you!

May 19, 2024

Brought it in for the same problem twice and they tell me it's a sensitive part. I'm sure they'll tell me that until it's out of warranty. Did the regular service but only change? The oil did not rotate tir More

by joecuevas196963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Milligan
May 25, 2024 -

Silveira Chevrolet responded

Dear Joe, Thank you for taking the time to share your feedback with us. We appreciate all the chances we get to improve our service. We sincerely apologize for the inconvenience you experienced during your recent visit. Your long-term loyalty is incredibly important to us, and we regret that we did not meet your expectations this time. We are particularly concerned about your interaction with our service writer. Professionalism and respect are core values we uphold, and we are sorry you did not receive that during your visit. We value your feedback and would like the opportunity to make things right. Please contact Mike Brooks, the General Manager, so we can discuss how we can address your concerns and restore your faith in our service. Thank you again for bringing this to our attention. We hope to have the chance to serve you better in the future. The Silveira Chevrolet Team 707-343-8311

May 14, 2024

Easy to get an appointment and always take care of the problem. Staff helpful and courteous More

by Chevy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David May
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024 -

Silveira Chevrolet responded

Dear Customer, Thank you for the amazing review on our Service Advisor, David, and our Service Department as a whole. We appreciate you taking the time to leave a review about your positive experience and we're happy to hear that we're doing such a good job. Thank you for your loyalty to Silveira's!

May 10, 2024

The dealership is as expected but some things could have been a little bit better. Initially receiving the car the front lip was moderately scraped and chipped on my c8 Corvette but I told them don't worry More

by joshpan2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David May
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Milligan
May 13, 2024 -

Silveira Chevrolet responded

Josh, Thank you for taking the time to give us a review on your experience. As much as we like hearing about people's experiences, we also want to learn from them. So thank you for giving us your honest experience. We also want to come through on our promise for a discount for being understanding, if you could call Mike Brooks, our General Manager, he will see to it that happens. Thank you once again for your valuable feedback and for choosing our dealership. We're committed to continually improving our services, and we hope to have the opportunity to serve you better in the future.

April 27, 2024

Very polite service department Sara very graceful too Great to have coffee Clean bathrooms Free oil change More

by Copanjo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Salmas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Silveira Chevrolet responded

Thank you for taking the time to leave a review on our service team, we appreciate it and love to read them! Thank you for your loyalty to us!

April 27, 2024

the mechanic kept me informed of the progress because i was waiting. Cold, old coffee. More

by marilynsylvestri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David May
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael J.
Apr 29, 2024 -

Silveira Chevrolet responded

Marilyn, thank you for taking the time to leave a review on our service, and for making it positive! We appreciate your loyalty to us and for supporting us. It sounds like we will have to go on a coffee run to return the favor!

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