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Silveira Chevrolet - Service Center
Sonoma, CA
35 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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35 Reviews of Silveira Chevrolet - Service Center
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December 07, 2024
Excellent service , timely and through. keeping me in lll communication loop whole time. Thanks so much. keeping me in lll communication loop whole time. Thanks so much. More
by jennings.donald
Verified Customer
November 29, 2024
Without question, the service department is one of the worst experiences I have had. Consistent, systematic errors in communicating with customers, setting poor expectations, and disappointing in both ti worst experiences I have had. Consistent, systematic errors in communicating with customers, setting poor expectations, and disappointing in both timeliness and level of service. Having owned an independent car repair shop for 20 years, it is hard to fathom the lack of customer focus and attention to detail. As an Operations engineer, I highly recommend consulting an expert to script a desirable customer journey and modernize both check-in amd check-out procedures. I would be happy to help with that instead of calling Scott every time I have a poor experience. Tom Tischner, (707) 732-8971 More
by INFO@TISCHNERCONSULTING.COM
November 28, 2024
friendly efficient. parts department is very helpful good follow up on orders service dept was able to make the timeframe that i was given parts department is very helpful good follow up on orders service dept was able to make the timeframe that i was given More
by bcurry1948
Employees Worked With
November 23, 2024
I drove two hours to come to your dealership, as I wasn’t happy with my local choices. You fixed my problems, quickly and efficiently. Everyone was friendly and helpful. Thank you! happy with my local choices. You fixed my problems, quickly and efficiently. Everyone was friendly and helpful. Thank you! More
by twelch6000
November 04, 2024
My first visit to this Dealership and it was a very good one. I had a service and they sent me a picture of my head gasket leaking. Very good people at Silveira Chevrolet. I would highly recommend them! one. I had a service and they sent me a picture of my head gasket leaking. Very good people at Silveira Chevrolet. I would highly recommend them! More
by Larrygb85
Employees Worked With
Other Employees :
Joey and Isidro in Parts
October 30, 2024
Stayed on top of issue and worked with warranty solutions , the repair took longer than it should have but that was on warranty solutions who took more time in giving authorization to David who worked with t , the repair took longer than it should have but that was on warranty solutions who took more time in giving authorization to David who worked with them, More
by Enclave
Employees Worked With
October 15, 2024
I had to do the legwork to find my extended warranty information. I don’t know why it wouldn’t be readily accessible in the Chevy intranet or internal documents. information. I don’t know why it wouldn’t be readily accessible in the Chevy intranet or internal documents. More
by adamlobsinger
Employees Worked With
October 15, 2024
Efficient, friendly and reliable. Parts department...outstanding! I can get not say anything better. Thanks Parts department...outstanding! I can get not say anything better. Thanks More
by ladydi19541
October 10, 2024
Wonderful service! !! Very careful and thorough!!! Helpful and kind!!! Attentive to detail!!! This is hard to describe!!! !! Very careful and thorough!!! Helpful and kind!!! Attentive to detail!!! This is hard to describe!!! More
by Phnisenson
