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Silsbee Toyota - Service Center

Silsbee, TX

4.7
463 Reviews

463 Reviews of Silsbee Toyota - Service Center

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May 16, 2022

I arrived before my appointment time because I was in the area and they brought my car right in got the service done quickly and It was great! I was gone before my actual appointment time! Thanks Y’all! More

by BUFFYYOUNG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mason Garsee
Jun 21, 2022 -

Silsbee Toyota responded

Thanks for sharing your experience, and thank you so much for your business! We can't always get people out of here before they were even scheduled, but it's a great feeling when we can! Looking forward to working with you next time, -the Silsbee Toyota team

May 14, 2022

Only dealership have dealt with in over 60 years that displayed professional, HONEST, friendly service and sales !! Jessie Bier is the BEST : give her a raise and shorter hours ! More

by JMLBPC0707
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessie Bier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Martin B. in Parts = knows his stuff, excellent service and attitude, Jim Shirey, Mason Garsee
Jun 21, 2022 -

Silsbee Toyota responded

Thanks so much for the EXTREMELY high praise! We hope to always live up to these words. -the Silsbee Toyota family

May 13, 2022

Brought truck in for recall work then after work was performed I had to pay for part of the labor even though my alignment was perfect when I brought the truck in, had to pay for the re-alignment. More

by JOE.COOMBS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Amanda Jordan
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022 -

Silsbee Toyota responded

Mr. Coombs, please contact me at your convenience to discuss your recent service visit. Thank you. Jessie @ Silsbee Toyota, Service Manager, 409-895-3700

May 12, 2022

I love the people there . They are so sweet and informative about you car so you trust them fully with your van needs More

by GRAYRUNNER75
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2022 -

Silsbee Toyota responded

Thank you for the kind words! We appreciate your feedback and your business. -the Silsbee Toyota team

May 05, 2022

I had two very disappointing service appointments at this dealership last fall. Six months later, things have improved remarkably. More

by TEVELAND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mason Garsee
Jun 21, 2022 -

Silsbee Toyota responded

Thank you for sharing your feedback and your experience. We are happy to hear you feel an improvement, and we appreciate your business! -the Silsbee Toyota family

May 04, 2022

Great dealership. Great services. Called for sane day appointment. Literally got me in and out for an oil change. More

by BROOKLYNNE.TAYLOR
Recommend Dealer
Yes
Employees Worked With
Amanda Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2022 -

Silsbee Toyota responded

Brooklynne, thanks for your feedback! We're happy to hear we were able to take care of you quickly. Thanks for your business, and we hope to see you next time! - the Silsbee Toyota family

May 02, 2022

The service is always excellent. The people are so nice, informative and very helpful. The service technician Mason Garsee is an excellent example of this. We need more young peopl More

by lanette_tate
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mason Garsee
May 03, 2022 -

Silsbee Toyota responded

Lanette, thanks for your kind words! We will definitely be passing this along to Mason. We appreciate your business and look forward to working with you next time! -the Silsbee Toyota/Donalson team

May 02, 2022

Awesome service department the service writers are amazing and the techs Malcolm and Bobby are even better! More

by CLARK6006
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessie Bier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Hinson, Mason Garsee
May 03, 2022 -

Silsbee Toyota responded

Thanks for leaving your feedback! We appreciate your business and will pass along your compliments! -the Silsbee Toyota/Donalson family

May 02, 2022

This dealership is above and beyond your average dealership. The service department members are always very helpful, professional and upfront. I would recommend my family, friends and anyone needi More

by jdeville93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Walter S in sales *****, Jim Shirey, Sarah Hinson, Mason Garsee
May 03, 2022 -

Silsbee Toyota responded

Good morning - wow, what high praise! We so appreciate your kind words and your repeat business. Please do stop in any time, and we look forward to working with you next time! -the Silsbee Toyta/Donalson family

April 30, 2022

They where quick fast and very friendly and everything was digital no paper love that. More

by brandonhadnot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mason Garsee
May 03, 2022 -

Silsbee Toyota responded

Brandon, thanks for sharing your feedback! We're glad to hear the updates you have made work well for you. Please do come back and see us next time, and we appreciate your business! -the Silsbee Toyota/Donalson family

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