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Silsbee Toyota - Service Center

Silsbee, TX

4.7
462 Reviews

462 Reviews of Silsbee Toyota - Service Center

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September 19, 2023

I had an appointment and didn't have to wait when I arrived. Service was done in a timely manner. More

by melani_maxwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mason Garsee
September 16, 2023

I confirmed and scheduled a tint and oil change with the scheduler 10 days in advance. Got the oil change but Mr. Redd, neglected to get the tint set up. We drove over an hour for an oil change. It was Not More

by donandlace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Redd
3.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Jordan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Hinson, Mason Garsee
September 14, 2023

Everyone in the service department were very friendly and made you feel welcomed. They were very informative. More

by SANDYHENRY75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mason Garsee
August 30, 2023

Everyone, especially Mason, are very courteous and friendly. The service is excellent.. I will continue to bring my Highlander there for any needed service. Thank you to all the employees. More

by ngore19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mason Garsee
August 26, 2023

He is very helpful in notifying me on services that should be performed. Very dependable person. More

by tinde46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mason Garsee
August 22, 2023

Silsbee Toyota has always been the best service center. They always keep you updated on the progress and Saturday service is great More

by NANCY8291
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Bier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liz Harrison, Sarah Hinson, Mason Garsee
August 14, 2023

Always listens to my requests, concerns; then recommends appropriate service. Checks history to make sure not repeating a service; and, not skipping service due. More

by JMLBPC0707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Bier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Walter Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Martin Bourgeois in Parts = knows his stuff, excellent service and attitude, Mason Garsee
August 12, 2023

I am almost 2 years into leasing this Corolla. When I turn it in I would like to buy a used Lexus with under 100K miles on it, preferably white with tan/cream interior, Rx model. But will consider More

by GAYLEMICHAELS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2023

If it weren’t for the free oil change program, I doubt I would use this dealership at all. It’s always slow and even if I register online, it never seems to go through or, if it does, it doesn’t change the More

by EBFEBAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda Jordan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mason Garsee
Aug 01, 2023 -

Silsbee Toyota responded

I certainly do apologize for your service experience. Please contact me so I can review your concern and find a solution. Thank you Jessie Bier @ Silsbee Toyota 409-895-3700

July 25, 2023

This dealership is professional and made purchasing my car easy! Their maintenance department is great, too. More

by caitlin schrank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mason Garsee
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