Silsbee Toyota - Service Center

Excellent customer service. Mason is great at keeping me informed of the progress of my vehicle. Mason is great at keeping me informed of the progress of my vehicle. More

Don't make appointment and customer on time to ask customer to reschedule because there is 2 customers ahead of you once you inquire why your truck hasnt moved since you drove up at appointment time. customer to reschedule because there is 2 customers ahead of you once you inquire why your truck hasnt moved since you drove up at appointment time. Had to ask why it hadn't been moved into service stall after 35 min. Want ever go back to Toyota in Silsbee and want buy another vehicle there. More

I come here when I’m in the area and my truck needs an oil change. Since the changes are free for this vehicle. I like Mr. Garsee and like to deal with him when I come in. Occasionally it takes a long t oil change. Since the changes are free for this vehicle. I like Mr. Garsee and like to deal with him when I come in. Occasionally it takes a long time for just the oil change but this visit was fine. More

I recently had my Toyota serviced, and I must say it was a seamless and satisfactory experience. The staff was friendly and knowledgeable, addressing all my concerns with professionalism. The service wa was a seamless and satisfactory experience. The staff was friendly and knowledgeable, addressing all my concerns with professionalism. The service was prompt, and my vehicle now runs smoothly. I appreciate the attention to detail and excellent customer service. Overall, I highly recommend Toyota service for their reliability and customer-focused approach. More

Customer Service here is A+++ Mason went out of his way to help me get into a rental car after my car broke down. Warranty repair took several days due to a part being on back order but he kept me informed to help me get into a rental car after my car broke down. Warranty repair took several days due to a part being on back order but he kept me informed throughout the entire process. Courteous and professional, Mason and the Team here have earned Silsbee Toyota Service Dept a great reputation! More

They were prompt and kept me updated frequently. When there was a problem identified with my tires he informed me & had all relevant data ready so I could make an informed decision. When there was a problem identified with my tires he informed me & had all relevant data ready so I could make an informed decision. More

Walter Stephens has always been upfront with pricing and we have had a great purchasing experience with him. Mason Garsee has been friendly and has always explained the service procedures cost and time nee we have had a great purchasing experience with him. Mason Garsee has been friendly and has always explained the service procedures cost and time needed well. They always manage to get my truck finished a bit ahead od schedule. More

Always very friendly,,service very thorough,but even with an appointment wait time is seems long. an appointment wait time is seems long. More

Everyone was very helpful. An annoying problem was fixed in a very short amount of time. I am pleased with my experience. An annoying problem was fixed in a very short amount of time. I am pleased with my experience. More